River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katy Porter arranged our trip on the Duoro River and she was extremely helpful in every way - and efficient!”

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Posted 9 years ago

“No problems”

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Posted 9 years ago

“Very pleased with all the help I have received with the booking of my holiday but fail to understand why I have to pay balance in April when we don't go on holiday until August this seems to be very wrong and bad practice for your firm and if this is so I will not be using you again.”

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Posted 9 years ago

“The lady who handled my booking(Hannah Grey)was very helpful and informative,she made the whole process completely painless. Well done and thank you. J.McCready”

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Posted 9 years ago

“Very helpful when we phoned to book the cruise”

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Posted 9 years ago

“Maura who did the booking was excellent nothing was to much trouble for her and rang me back a few times getting things sorted. Now we just have to wait 16months before our cruise starts.”

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Posted 9 years ago

“From the very start I found it was easy to book with River Voyages. The staff at the other end of the phone were so helpful. From time to time I have phoned up and they answered all my questions giving me plenty of information. Based on all this help I am looking forward to my holiday with River Voyages. Jane Hill+”

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Posted 9 years ago

“Staff friendly and helpful. Have travelled with Viking River Cruises before and looking forward to our holiday. Pat”

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Posted 9 years ago

“We was impressed with the booking procedure and the sales consultant answered all our questions.Where further information was requested , the information was obtained and forwarded to us promptly. Overall we was very impressed with your sales consultant Katy Porter Val & John Lewis”

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Posted 9 years ago

“Very easy and quick but everything was covered thoroughly and there was no problem about us being fussy about exactly what cabin we wanted.”

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Posted 9 years ago

“Everything was done efficiently and speedily. The staff were friendly, and could not be faulted.”

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Posted 9 years ago

“Telephone discussions were full, clear and detailed, given by a courteous and pleasant operator/representative. These were backed up by excellent documentation, clear and delivered promptly. A very good service so far.”

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Posted 9 years ago

“Basically very helpful and tried hard to meet my desires. Which eventually were met. Slightly irritated to discover a booking fee when ninvoiced”

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Posted 9 years ago

“Very pleased with Emma Gray who efficiently carried out our booking. In fact, we booked for 4 of us to the Rhine Cruise and she was able to persuade us to book a Danube cruise for my husband and myself. Now we are doing 2 river cruises this year.”

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Posted 9 years ago

“Your Concierge - Anthony Donovan was pleasant, informative and efficient, and we booked the cruise immediately. A follow up inquiry relating to timings was also dealt with efficiently by another Concierge. All in all good service so far.”

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Posted 9 years ago

“River Voyages lived up to its reputation by making verbal contact within hours of me submitting an e-mail expressing interest. The lady that called me, Erin, was charming, informative and couldn't have been more helpful. Any additional information requested was fed back quickly and it wasn't long before I was happy to confirm a booking for the River Rhine Extravaganza in September 15; if the cruise is any part as good as the booking process then we are in for a treat!”

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Posted 9 years ago

“Very pleased with everything, Debbie was very helpful and obliging and a pleasure to talk to.”

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Posted 9 years ago

“My husband and I were very impressed by the patient, enthusiastic and informative time spent with Donna over the telephone. Nothing was too much trouble, she carefully explained things in common sense ways to 'newbys' going on a river cruise! We felt confident to book and felt our individual needs had been met on cost, timings, destination and travel arrangements. Donna really listened and with the emailed information, we feel less apprehensive about going on our first cruise-my 60th birthday treat!”

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Posted 9 years ago

“Obviously, booked a holiday at exceptionally quick notice , especially for me.., but the professionalism of your staff and ,of course ,knowledge of the product assisted no end.....But , remember, this is only the start, ,and im sure that as we progress towards the holiday, this will continue. mt”

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Posted 9 years ago

“...efficient, friendly, genial, helpful, informative...open, professional, quick-witted, realistic, sympathetic... therefore recommended”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews