River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have dealt with Emma several times now and she is friendly, efficient and patient. She responds to emails quickly and goes through all the cruise details meticulously. She is a pleasure to deal with. Thank you Emma. Elaine.”

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Posted 1 year ago

“Emma was absolutely wonderful to work with. We have never been to Europe and she gave us great advice on choosing just the right River Cruise. Not only that, she found us an incredible deal that saved us a boatload of money. We will always look to her in the future for our travel needs! Linda R”

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Posted 1 year ago

“Chris, was very helpful and pleasant and answered all my questions.”

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Posted 1 year ago

“Booking was a very well-handled process. Every question was answered or immediately sought. It was a pleasant and reassuring experience.”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“The concierge Stacy Williams was very knowledgeable, efficient, friendly and helpful. Her expertise was excellent.”

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Posted 1 year ago

“Usual excellent service from Erin Nadine who is so pleasant and helpful. I would recommend this company to anyone. Have booked a few river cruises with them and now never even look at any other option. Even at start of covid when cruise was cancelled my payment was returned within two weeks.”

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Posted 1 year ago

“First class service thank you so much”

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Posted 1 year ago

“I found everybody from the chambermaid to the dining room staff also including the staff very kind and friendly. Daniel excelled at the Airport after various problems occurred. He was an absolute star!!!!”

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Posted 1 year ago

“HI, Just booked a second scenic cruise this year, I must say I only book with Emma Gray , She is so professional and a credit to your company.Regards John Aitken”

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Posted 1 year ago

“Our 14th cruise but the first with Emerald Loved every minute Brilliant time Great food staff entertainment boat facilities Just the holiday we needed Excellent”

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Posted 1 year ago

“Excellent service Chris was really helpful”

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Posted 1 year ago

“Exceptional service with enquiring booking and all follow ups especially to Elizabeth”

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Posted 1 year ago

“Phoned to see if they could get us a better deal than we had got direct from Avalon Waterways and they did. An amazing price, so thank you!”

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Posted 1 year ago

“Many thanks to Elizabeth for her patience and knowledge in eventually getting us a great deal for our trip to Asia.”

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Posted 1 year ago

“Brilliantly organised; food excellent; Sindor and Zeke the two butlers friendly and nothing too much trouble. Unlimited food and drinks and superb waiter service: even a grand piano for my wife to play. Highlight of the trip was the concert in Vienna which even included two brilliant opera singers. Five stars and ten out of ten.”

River Voyages 5 star review on 1st May 2023

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Posted 1 year ago

“I would always come back to River Cruises first for any holiday we were booking as the service is top class as are the prices compared to any other providers. I cannot praise Erin enough as she has always gone above and beyond to help us get a fabulous holiday at a price we can afford Thank you River Cruises and hopefully we will be booking with you again soon”

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Posted 1 year ago

“Donna was helpful but it would of been nice to have all the information when booking instead of going back and forth to the booking team. When I enquired about the drinks package was offered the premium package of 175 per person which seems extortionate. I then enquired if there was another drinks package and then offered 90 per person for just beer and wine which we opted for. Why were we not offered all the packages to choose from? And who the flight was with? The fact that there was no flight on the day of the cruise meant we had to arrive the day before and staying in a hotel costing more money and the fact that the only cabin left was over the engine which would of made our cruise uncomfortable. If we changed our room it would of cost us 200 pounds more. So in all, as pensionsers what we thought was a good deal turned out to be more expensive. I have booked with Emerald before directly and did not encounter these issues and extra costs. I have received a confirmation the day after I booked but there was no breakdown of the costs and have not received any flight details as yet.”

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Posted 1 year ago

“We were well satisfied with the cruise content and menu choices. We were annoyed by the "tipping arrangements ' letter. It suggested a tipping amount, but the envelope for our tip included a room number. This enable Riviera to correlate tipping amount against individual clients; we believe this to be unethical and as this information was not agreed beforehand, it may well be unlawful iaw EU GDPR regulations. Tipping should be ananymous.”

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Posted 1 year ago

“Elizabeth was very helpful and informative.”

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Posted 1 year ago

River Voyages is rated 4.8 based on 1,974 reviews