River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person who booked my trip was so helpful and the price was good compared to another company that I had contacted. This is important as I am a solo traveller and we usually are charged such a high supplement. Many thanks”

Helpful Report

Posted 1 year ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

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Posted 1 year ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

Helpful Report

Posted 1 year ago

“Our concierge, Emma Gray, was exceptional. She was patient and allowed us all the time we needed for her to find exactly what we wanted. Well with the exception of the top deck and outdoor balcony which was unfortunately not available for the trip we wanted at the time specified. However, we were happy to compromise on this detail as the trip included all the excursions that we wanted. If an upgrade to an upper deck cabin with an outdoor cabin, we would be happy to upgrade with any extra cost incurred. Keep this concierge, she is brilliant.”

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Posted 1 year ago

“I had so much trouble trying to book a simple trip with APT, I'm not sure how many times I called. In the end I tried to book directly with APT but they wouldn't deal with me because Rivercruises was still involved. I was told that because flights from Gatwick were running low there would be a supplement to pay then when I got the booking confirmation we have business class on the return!!! Absolutely no idea what was going on!!”

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Posted 1 year ago

“Excellent service with advice and clarity in response to queries.”

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Posted 1 year ago

“Erin Madine was excellent and made the whole process so easy. I have booked with her before and will do so again. There was one small issue I should make you aware of. Immediately after confirming the booking with her, I got an email from you (not Erin) which told me my final payment was overdue and the amount claimed was £3,000 in excess of the actual amount due. I easily cleared this up with Erin, but I would suggest you check how and why such an email was sent”

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Posted 1 year ago

“Phoned for advice and found staff very helpful and knowledgeable”

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Posted 1 year ago

“Erin was excellent. Very helpful and got back to me quickly. Documents also arrived quickly. Impressed so far as this is the first time we have used RiverVoyges. Lets hope it continues.”

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Posted 1 year ago

“We were very pleased with the service we got, couldn't be better”

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Posted 1 year ago

“Very professional. Excellent service from Elizabeth.”

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Posted 1 year ago

“We were very pleased with the service we got, couldn't be better”

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Posted 1 year ago

“Excellent service and knowledge”

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Posted 1 year ago

“Excellent service from Melissa however the phone line kept cracking up so was frustrating”

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Posted 1 year ago

“Emma was extremely helpful and knowledgeable.”

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Posted 1 year ago

“Emma was extremely helpful and knowledgeable.”

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Posted 1 year ago

“Having only ever been on sea cruises before I have little to compare with, however, the booking process was well organised and straightforward, everything was explained fully at every stage and I did not have too many questions at the end to clarify anything. I would have liked my confirmation email and itinerary a bit quicker how ever this was over the new year so I cannot complain as I have everything now. We have just confirmed our choice of flights and are again awaiting confirmation of those so that we will then know exactly what is happening from doorstep to boat and again on the return journey”

Helpful Report

Posted 1 year ago

“The advert/emailed solution was not a reality So I was talked into a much more expensive solution which did not fill me full of confidence”

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Posted 1 year ago

“Simple to book in line and see the cabins available . Erin Madine was very helpfully”

Helpful Report

Posted 1 year ago

“Simple to book in line and see the cabins available . Erin Madine was very helpfully”

Helpful Report

Posted 1 year ago

River Voyages is rated 4.8 based on 1,974 reviews