River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from start to finish from our tour concierge Erin Madine. Nothing was too much trouble and, although her working day was due to finish at 5.00 pm, we once received a telephone call from her at 5.45 pm, in response to a query we had left with her colleague as she was engaged when we called earlier. This is our first experience of River Voyages and we have been extremely impressed. Erin is a credit to your company.”

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Posted 6 years ago

Thank you so much for your lovely review about Erin, she is one of the most experienced River Concierge at River Voyages. I am so pleased Erin was able to make the experience as pain free as possible. Thanks again for choosing River Voyages, and I hope this paves the way for a great relationship. I hope you have a fantastic time and look forward to hearing all about it upon your return.

Posted 6 years ago

“Our contact with your company was Gillian who was very professional and informative and gave us options that we had not thought about.”

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Posted 6 years ago

Thank you for taking the time to review the service you received from Gillian, she is one of most experienced River Concierge, and I am so glad she was able to find different cruises for you to look at. Thanks for choosing River Voyages.

Posted 6 years ago

“Helen was very helpful and took a lot of time and trouble to find a holiday that suited us”

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Posted 6 years ago

Thank you for your review Sable, i am so pleased that Helen managed to find a suitable cruise for you. Nothing is too much trouble for Helen, and I know choosing a cruise can be difficult so I am glad Helen made this easy for you. Thanks again for choosing River Voyages. I hope you have a fantastic holiday.

Posted 6 years ago

“My concierge was very helpful most informative and very patient”

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Posted 6 years ago

Thank you for taking the time to review the service you have received. I am pleased your concierge was helpful and informative. Thanks for choosing River Voyages.

Posted 6 years ago

“Friendly service. No problem with considering a number of options. The ability to spread the cost was an added bonus!”

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Posted 6 years ago

Thank you for taking the time to leave a review. We are so pleased that you thought the ability to spread the cost was an added bonus, this is a very new system, and I will pass on your comments to the relevant department as we appreciate customer feedback on this new feature.

Posted 6 years ago

“Haven't been on our river cruise yet but have friends who have been with River Voyages several times and love it. Booked our cruise by phone as we had some questions, and your Cruise Concierge, Gillian Stark, couldn't have been more helpful, and answered all of our questions before we booked. My friend and I are really looking forward to our holiday. I have been on ocean cruises before but this will be a new experience.”

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Posted 6 years ago

Hi Chris, Thank you so much for your lovely review. I am so pleased you have chosen River Voyages to go on your first River Cruise with. You are going to love this style of cruising. I am so pleased that you found Gillian so helpful and that she set your mind at ease. I am sure you are going to have a wonderful time, and we can't wait to hear all about it upon your return. Thanks again for choosing River Voyages.

Posted 6 years ago

“Prompt and efficient response to my enquiry, initially by email, then followed up by courteous and friendly telephone contact.”

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Posted 6 years ago

Thank you David H for your review, i am so pleased to see that your had a prompt and efficient response to your email, and also you got to speak to one of our dedicated concierge, who was able to help with your query. Thanks for choosing River Voyages, and i hope you have a wonderful holiday.

Posted 6 years ago

“Rang back very promptly with answers to a number of queries. Very friendly and easy to talk to . We were able to book our cruise very quickly and easily .”

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Posted 6 years ago

Thank you so much Gill Smith for your lovely review. Its always nice to know that the process to book was quick and easy, while also being friendly and approachable. Thanks again for choosing River Voyages. I hope you have a wonderful time on your cruise.

Posted 6 years ago

“We are still yo go on our cruise but found river voyages helpful, pleasant and efficient. Confirmation was quick . Overall very good service .”

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Posted 6 years ago

Thank you Fiona M for your review. I am so pleased that you found dealing with our River Concierge helpful, pleasant and efficient. Thank you for booking with River Voyages, and I hope you have a fantastic holiday.

Posted 6 years ago

“Found a cruise very quickly despite a very restricted range of dates to work with.”

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Posted 6 years ago

Thank you for your review. I am so glad we were able to find a suitable cruise for you. Thank you for choosing River Voyages.

Posted 6 years ago

“Courteous and prompt response to initial enquiry. Always contacted us as promised when we wanted more information or clarification”

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Posted 6 years ago

Thank you for your review Mr Docherty. I am so pleased that you found the experience prompt and courteous. We pride ourselves on the personal touches. Thanks again for choosing River Voyages, I hope you have a fantastic holiday.

Posted 6 years ago

“Sue Thomas was very efficient and pleasant - she made our telephone booking very quickly and e-mailed confirmation of holiday and flight details immediately.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to review the service, you received from Sue. Sue prides herself on being efficient, and knowledgeable about all of our River suppliers. I am so pleased Sue was able to help you. Thanks again for booking with River Voyages and I hope you have a wonderful time on your holiday.

Posted 6 years ago

“You sourced a cruise that I would probably not have found,no doubt saving me lots of time.”

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Posted 6 years ago

I am so pleased we were able to help locate the ideal cruise for you. Thank you for taking the time to leave a review and also for choosing River Voyages for your holiday.

Posted 6 years ago

“Although we haven’t been on the holiday yet we were very satisfied with the service we had from the young man who handled our holiday arrangements so it’s so far so good let’s hope things continue that way.”

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Posted 6 years ago

Thank you so much for taking the time to leave a review. I am glad to hear you were satisfied with the service you received. I hope you have a wonderful time on your river cruise. Thanks for choosing to book with River Voyages.

Posted 6 years ago

“Everything booked, thank you. No adverse comments.”

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Posted 6 years ago

Thank you Mr Skinner for your review and also choosing River Voyages to book your cruise. I hope you have a fantastic time.

Posted 6 years ago

“We have never cruised before and got baffled by all the options. Emma talked me through the options and gave me a flavour of river cruising offering advice based on her personal and professional experiences. This was most welcome. She found us options that came below our budget to take advantage of special offers and guided us through the maze. We are thrilled with the Danube river cruise that we have booked and can't wait to experience it. There are no doubts that I will use River Voyages again. Thank you for your support, reliability and attention to detail.”

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Posted 6 years ago

Thank you so much for choosing River Voyages to book your first cruise. You are going to love the Danube River Cruise, its one of our personal favourites. I am so glad that Emma was able to help guide you, she is one of our most experienced River Concierge. I am so pleased that you have had a great experience booking with us, and we are looking forward to hearing all about this cruise and booking your next one. Thanks again for booking with River Voyages.

Posted 6 years ago

“Booking was incredibly easy. Very friendly and amiable staff. Able to speak directly if needed.”

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Posted 6 years ago

Thank you so much for your review. I am so pleased that you found the booking process easy. Our concierge are always happy to help. Thanks again for choosing to book with River Voyages.

Posted 6 years ago

“Excellent response to any querries”

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Posted 6 years ago

Thank you for your review M Shah. I am so glad we were able to answer your queries. Thanks again for choosing to book with River Voyages. I hope you have a fantastic holiday.

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

Thank you for leaving a review, i am so pleased that you received an excellent service from our concierges.

Posted 6 years ago

“the lady who dealt with us was very helpful. looking forward to holiday”

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Posted 6 years ago

Thank you for leaving a review, I am so pleased that your experience with our concierge was a helpful one. I hope you enjoy your upcoming holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews