River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It will be our first River cruise and we have had nothing but great help right from the start. Everything has been explained to us in detail, thanks to Emma, our 'go between' who has been very helpful and shown great patience the whole time. Now we are looking forward to our cruise!”

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Posted 10 years ago

“Excellent service helpful informative and very friendly staff member felt that my enquiry and eventual booking was given 100 and 10% thank you.”

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Posted 10 years ago

“I discovered River Cruises from their website and sent aan Email enquiry about a specific cruise. I di d not receriver a reply so phoned as a follow up as I was still interested. After being passed from one to another three times, it was claimed that my email had been answered but I did not receive it. I spoke for a minute or so to a hapless male employee who had no idea what making a booking was, and eventually after more delays I finally spoke to an Emma, who was exceptionally helpful,, sent me an email quote straight away, which I accepted about an hour later after I had a Travel Insurance Policy confirmed. This company desperately needs a faster and more efficient telephone service and phones that are answered promptly by people who know what they are talking about.”

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Posted 10 years ago

“Excellent service, helpful and efficient.”

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Posted 10 years ago

“Sandie Collier is great, this is the second time Sandie has booked our holiday. Nothing is a problem, never in a hurry and explains everything. If unable to give an accurate answer will check with the holiday company and get back to you quickly. A pleasure to do business with.”

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Posted 10 years ago

“I used this site as the Emerald website wasn't working. I was very surprised and pleased at how helpful our own concierge (Hayley) was, couldn't be more helpful. Holiday pricing was comparable with Emerald website. I like the way they take ownership of ensuring every passenger has a good holiday experience.”

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Posted 10 years ago

“We were very happy”

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Posted 10 years ago

“The lady who dealt with us, Hannah, was extremely helpful, and pleasant. She researched options, discussed suggestions and left herself open for contact in case of problems arisingwith which she might be able to help. A very nice person.”

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Posted 10 years ago

“I found Anne very helpful - there were two things I was midly concerned about - one was the use of my first name and the second was the request for quite so much of a deposit so far ahead.”

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Posted 10 years ago

“Madura McKenna was extremely helpful and patient. Would love to deal with her again for another cruise.”

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Posted 10 years ago

“A stress-free experience!”

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Posted 10 years ago

“I was made to feel a valuable customer and as a first time cruiser Katie made me feel I could ask any question and was very professional with a soft approach”

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Posted 10 years ago

“Initial contact was good but on the next day it was dreadful . The promise of a call back never happened , I had to call again the next day. Within ten minutes of me booking my holiday I had people on the phone trying to sell me travel insurance which persisted for several days.”

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Posted 10 years ago

“It took quite some time to get through to a sales assistant but when I did he was extremely helpful. His name was Ryan and I was delighted to get a cruise booked. Thank you”

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Posted 10 years ago

“Excellent advice and booking service from Richard. Hope the trip and the service next year are as good.”

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Posted 10 years ago

“I found my cruise concierge extremely helpful and knowledgeable but most importantly not 'pushy' or anxious to hustle me into a premature decision. I hope the river cruise in Burgandy and Provence at the end of August will live up to expections”

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Posted 10 years ago

“As a first-time river cruiser, I rang inquiring about one particular holiday which I had seen advertised in The Times. My travel concierge, Richard Wishaw, was most helpful steering me to another which in the event was a much better choice for us. First class!”

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Posted 10 years ago

“I was impressed by the polite and expeditious way my initial telephone call was handled. After being assigned a Concierge, Joe Morrison, he explained everything I asked of him without hesitation and gave me his contact number should I wish to get back in touch; I think this is an outstanding modus operandi because I do not have to explain over again my requirements. All in all, I was very impressed with the way my initial enquiries and eventual booking have been handled and I would certainly recommend your Company to anyone.”

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Posted 10 years ago

“Extremely helpful and efficient. River Cruise sourced and booked within a day. Will definitely use again”

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Posted 10 years ago

“excellant knowledge and information off our cruise concierge emma taylor she couldn't have been more helpful this is our first venture to river cruising having sea cruised since 1999 so really excited for our river cruise thank you for your great service.”

Helpful Report

Posted 10 years ago

River Voyages is rated 4.8 based on 1,974 reviews