River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve just booked a river cruise with Helen Conway at River Voyages. It’s not our first river cruise but is the first time using River Voyages. It’s nice to be able to speak to someone and Helen was very polite and friendly offering advice as we were pondering a couple of cruises. Helen talked us through the options of accommodation, dining and so on and we’re now excited about our Christmas cruise in 2021!! If the cruise is as good as it looks, we’ll definitely use Helen and River Voyages again. Thanks very much Helen.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Helen Conway has provided you when assisting with your booking. Helen is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 4 years ago

“Booked with River Voyages a cruise down the Danube. 3 Days later we had to change the date, Helen Conway who took our original booking couldn't have been more helpful, it was sorted within a day. Great customer service which is hard to find now days.”

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Posted 4 years ago

Good evening Gary. Thanks for your review. It's great to hear how impressed you were with our sales concierge, Helen. It sounds like she did an amazing job. I am really pleased she could help you so quickly. I will ensure that Helen receives the recognition she deserves. I hope you have a fantastic time on board and thank you for choosing River Voyages!

Posted 4 years ago

“We have a holiday booked with Six Star cruises on Seabourn Quest, I spoke with Janet Cain who was out standing, so helpful, patient and most efficient. How refreshing! With my thanks.”

Helpful Report

Posted 4 years ago

Good evening, Thanks for your review. I am so pleased to learn how impressed you were with the service you received from our concierge, Janet recently. Janet is a key member of our team and we love it when our customers realise how fantastic she is. I will make sure she receives the recognition she deserves. Thank you for booking with River Voyages and I hope you have a wonderful time on board!

Posted 4 years ago

“I didnt have to wait too long to speak with customer services. Danielle ably dealt with my queries in an efficient and friendly manner”

Helpful Report

Posted 4 years ago

Good morning Heather, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. I will make sure Danielle receives the recognition she deserves. Thanks for choosing River Voyages. Have a wonderful holiday!

Posted 4 years ago

“We have a holiday booked later this year but will be out of the country when several aspects of this holiday have to be completed. In this respect we have spoken to Sophie Milligan who has given us excellent service and removed any worries that we might have had. We now look forward to our holiday confident that everything will be well. Thank you Sophie.”

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Posted 4 years ago

Good afternoon Peter, Thanks for your review. And thank you for your kind words regarding our concierge Sophie. We are very proud to have her as a member of our team and we love it when customers realise how brilliant she is too. I will make sure she receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing River Voyages!

Posted 4 years ago

“Keeley was incredibly helpful and pleasant. She resolved all our booking issues quickly and efficiently.”

Helpful Report

Posted 4 years ago

Good evening, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Keeley receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 4 years ago

“Hello Helen! I would like to thank you for your part in getting us to our holiday on the AmaKristina. Everything worked like clockwork. The cruise proved to be outstanding and memorable. Thank you for your effort and I will be passing your contact address onto some of our friends in Australia.”

Helpful Report

Posted 4 years ago

Good morning, Thanks for your review. I am so pleased to learn how impressed you were with Helen's service. It's great to learn what a wonderful time you had. That's all we can ask for! I will make sure Helen receives your feedback. I am sure she will be so pleased to hear how happy you are. We really appreciate your recommendation too. Thank you for choosing River Voyages, we hope to see you again in the future.

Posted 4 years ago

“Danielle was most helpful about my visa and ticket enquiries.”

Helpful Report

Posted 4 years ago

Good morning Anthony, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Danielle receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 4 years ago

“I spoke with Danielle about tickets and information about my holiday and she was able deal with my questions and reassure me that tickets would arrive in good time for my trip.”

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Posted 4 years ago

Good morning Cliff, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our concierge, Danielle. Thanks for choosing River Voyages. Have a wonderful holiday!

Posted 4 years ago

“Would like to take this opportunity to thank all staff for their helpfulness and professionalism. ToDay Spoken to Janet who went the extra mile to help me with all my enquiries, Many many thanks Wouldn’t hesitate to recommend you”

Helpful Report

Posted 4 years ago

Good morning Susanne, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received recently. It sounds like Janet did a wonderful job! Here at River Voyages, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Janet receives the recognition she deserves. Thanks for booking with River Voyages and I hope you enjoy your holiday

Posted 4 years ago

“Helpful with enquirie, answered all my questions. Professional member of staff (Daniel) made the conversation easy.”

Helpful Report

Posted 4 years ago

Hello, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and attentive service that Dan has provided you. Have a fantastic time on your holiday!

Posted 4 years ago

“You did all that you promised and try quickly thank you for you polite assistance.”

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Posted 4 years ago

Good Evening John Bennett, Thank you for your five star review and your kind words about our efficient concierges. We hope you have a wonderful holiday!

Posted 4 years ago

“A thank you to Gill Stark. Now made 2 bookings via Gill and both times she was prompt, friendly and efficient. Thank you Gill for all the advice and help - great job.”

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Posted 4 years ago

Hello Ann Richards, Thank you very much for your acknowledgement. We are so pleased that you are happy with Gill's service. We wish you a lovely holiday!

Posted 4 years ago

“quick reply to any concerns raised. Great customer service”

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Posted 4 years ago

Hello Cathy Jones, Thank you very much for your acknowledgement. We are so pleased that you are happy with our service. We wish you a lovely holiday!

Posted 4 years ago

“Danielle was most attentive and helpful with all the questions and clarification I sought. She was a very a efficient representative of the company. Tim Marshall”

Helpful Report

Posted 4 years ago

Good afternoon Tim Marshall, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Danielle receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 4 years ago

Good Afternoon Tim Marshall, Thank you for your feedback and 5 star review on River Voyages and our concierge Danielle. We hope you have a fantastic cruise and we look forward to hearing from you again in the near future.

Posted 4 years ago

“Danielle was most helpful and friendly. Excellent service. Will use company again.”

Helpful Report

Posted 4 years ago

Good Evening, Thank you so much for your excellent feedback! It's lovely to hear that you are pleased with the helpful and friendly service that Danielle was able to provide you. We hope you have a brilliant time on your holiday!

Posted 4 years ago

“Thank you ever so much Danielle, for the reassurance that all the formalities of the upcoming holiday have all been completed. we appreciate your efficiency and caring attitude.”

Helpful Report

Posted 4 years ago

Good morning Dom, Thank you for your 5 star review. I am so pleased to learn how much Dom impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for choosing River Voyages!

Posted 4 years ago

Good Evening Dom, Thank you very much for taking the time to review the 5* service that Danielle has provided you when assisting with your booking and offering her reassurance. Thank you for choosing to book with Cruise118. We hope you have a wonderful time on your holiday!

Posted 4 years ago

“Gill was politely persistent and swiftly took us through our booking and sorted the flights What could have been complex was made to look easy. All done in less than 15 minutes. Keep it up Gill”

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Posted 4 years ago

Thank you for your review. It is lovely to hear that you are happy with the service that we have provided. Have a lovely holiday.

Posted 4 years ago

“Gill Stark was so helpful, answered all my questions fully and was really kind. She made me want to book and acted really quickly in sending information.”

Helpful Report

Posted 5 years ago

Thank you for your kind words, I will ensure that your comments are passed onto Gill.

Posted 4 years ago

“Gill Stark always gives first class service and couldn’t be more helpful. She endeavours to get the best price, whilst ensuring that any particular needs or wishes are met”

Helpful Report

Posted 5 years ago

Good evening, Thanks for your review. I am so pleased to learn how impressed you were with Gill's service. Gill is a key member of our team; we'd be lost without her. We love it when customers realise how great she is too! I will make sure she receives the recognition she deserves. I hope you have a wonderful time and thank you for choosing River Voyages!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews