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River Voyages Reviews

4.8 Rating 1,974 Reviews
97 %
of reviewers recommend River Voyages
4.8
Based on 1,974 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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Phone:

0800 197 0854

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Very informative
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Posted 7 years ago
Quick and efficient booking system. Pleasant and efficient tour operative
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Posted 7 years ago
Great service by Erin Madine and was very patient with our changing of dates, routes etc. Clearly new the product we were after.
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Posted 7 years ago
agent was familiar with product on sale and was very efficient dealing with our purchase
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Posted 7 years ago
Simon never gave up on us..... we changed our minds asked for photographs and he was always willing to support our requests. The result we booked our first River Cruise for August. Thanks for your support through the booking process. We are really looking forward to this special holiday.
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Posted 7 years ago
Very responsive and helpful agent with the right personal touch.
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Posted 7 years ago
Erin who dealt with me fully understood my situation and acted accordingly. Very well done Erin will shop again with you if my river cruise is to my like.
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Posted 7 years ago
Wasn'the sure what exact cruise I wanted & ended up with a far superior cruise than I ever thought I could afford.
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Posted 7 years ago
The booking process was made very easy by the pleasant and efficient nature your representative. My requirements were achieved, in full, and additional areas of possible interest were also highlighted and covered to make my holiday complete. Thank you River Voyages.
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Posted 7 years ago
Our cruise concierge Susan Burton was amazing. We spoke with her on Sunday and made a good effort to comply with our needs. After doing as she said and contacting company's Monday morning she called me back as arranged with the deal we needed. Brilliant. Pleasant, polite, helpful, friendly and got it right. A brilliant employee and as a result we will definitely be back again.
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Posted 7 years ago
Booking done very quickly and carefully
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Posted 7 years ago
We had an excellent co ordinator, Emma. She was professional yet friendly and thoroughly efficient and thoughtful.
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Posted 7 years ago
Dominic made the booking so easy, he explained everything in a friendly and professional way. We didn't feel pressure and he was very patient answering our queries. Top marks to him.
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Posted 7 years ago
Great service
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Posted 7 years ago
Your operator, Ms. Emma Gray, was extremely knowledgeable about the river cruise that we were interested in and was very efficient when handling our booking. Since the booking was made Emma has promptly answered queries we have had. My wife and I are experienced ocean cruisers (over 30 cruises and I am a Moderator on a cruising forum) and are very satisfied with the service that River Voyages and Emma in particular have given us. I would no qualms in recommending your company to other people interested in river cruising. Many thanks!
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Posted 7 years ago
Excellent customer care, listened to what I wanted and gave sound advice on available options. Thank you, your company have always been reliable and fair on cost.
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Posted 7 years ago
Very efficient service and met all our holiday requirements. Price of the holidays was good and would advise friends to book river cruises with River Voyages.
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Posted 7 years ago
Excellent organisation of our cruise on the Rhone
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Posted 7 years ago
Fast, efficient and extremely friendly service from Susan Burton. Susan went out of her way to arrange a specific add on for us.
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Posted 7 years ago
Helen has been so helpful and we got the cruise we wanted at the right price. We are really pleased with the excellent customer service and will tell our friends.
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Posted 7 years ago
River Voyages is rated 4.8 based on 1,974 reviews