River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Erin is always very helpful - and great at responding quickly and getting things booked”

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Posted 4 years ago

“Every member of staff has dealt with my issues in a very professional, efficient and satisfactory manner. Thank you all for your help.”

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Posted 4 years ago

“Tried to contact River Voyages previously, and didn't even get an acknowledgement, so wasn't impressed at the time. When they contacted me though, could not fault them. Rearranged our Danube river cruise for next year, and Lyndsey, who dealt with our booking, was excellent. Even ended up with 200 Euros on board credit. Very impressed with the service indeed.”

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Posted 4 years ago

“Took long time to get through. Long time to get rebooked. Did not appear that offer from Riviera and river voyages regarding rebooking was honoured. Still had to pay more.”

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Posted 4 years ago

“Despite the problems of staff working from home response to my request to rebook a cruise that had been cancelled (COVID) was excellent. There was a small hiccup with sending the confirmation document which may well have been at my end but Lyndsey sorted it out and everything is now complete.”

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Posted 4 years ago

“Diane was very helpfully, answered all my questions well and honestly.”

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Posted 4 years ago

“We received an email on 13/03/020 telling us our river cruise had been cancelled and we requested a refund. Our cruise was beginning on the 04/04/2020. I called them on 22/05/2020 as we had not received our refund. We were assured that our refund was put to the front of the queue. We are still waiting on 02/06/2020. I am on hold (over 2 hours so far after being cut off after the first 55 minutes) after calling them. I think this is unacceptable. I feel that I am being fobbed off and am finding it impossible to get hold of this company to get my money refunded.”

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Posted 4 years ago

“I have always booked my river cruises through RiverVoyages.com I get excellent advice and service. I always feel they are working for me not the companies !”

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Posted 4 years ago

“Still waiting for confirmation of change of holiday to next April 2020”

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Posted 4 years ago

“My problem was dealt with very promptly and satisfactory”

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Posted 4 years ago

“The travel consultant Maura was very helpful and advised me on rebooking my cruise which was due to be cancelled due to the current situation regarding covid 19.”

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Posted 4 years ago

“Hi l was very glad that Janet delt with with my holiday due to the virus , we would have had to cancel with also ,the flight from Birmingham also being cancelled as well it made traveling to an nother airport it made it difficult , but Janet went out of her way to find a flight that would be ok ,my husband being in not to good health wise , and being 83 years bless Janet”

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Posted 4 years ago

“Initially the service was very poor and frustrating as our cruise was cancelled on 11 th March and we failed to get support for some 8 weeks from both scenic and Six Star. We finally resorted to writing to the MD’s of both companies. We were then put in the hands of Lyndsey and since then the service has been excellent. The rating we have given is based on Lyndsey’ service.”

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Posted 4 years ago

“Emma was extremely helpful and assisted us in rebooking our holiday for next year and is in process of arranging a refund in respect of our travel companions as, unfortunately, our travel companions are unable to travel on the available dates with us.”

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Posted 4 years ago

“As our Douro river cruise for May 2020 was cancelled Lyndsey contacted us within the two week framework and supported us in re-booking our cruise for May 2021. Following an initial phone call this was all completed easily via email”

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Posted 4 years ago

“Always polite, interested and helpful”

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Posted 4 years ago

“No problems with our booking”

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Posted 4 years ago

“Very helpful in re-arranging our August 2021 river cruise to 2022 in the current uncertain COVID travel situation.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Emma your wonderful colleague was very patient with me, listening to exactly what I wanted and spending time ensuring that my holiday requirements suit”

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Posted 4 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 4 years ago

River Voyages is rated 4.8 based on 1,974 reviews