River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left it with Riviera travel to inform me when the 2018 cruise trips were open to book. They told me the end of march. I had spoken to gill from river voyages and she tried very hard to suit our needs for this year un successfully and in the end I left it with her for next year , She called me on the 28th of feb to tell me that I could book the cruise we wanted for 2018. we were delighted and left the deposit needed to secure our chosen cruise, cabin,and date. Hats off to Gill who got the booking for being hot off the mark.”

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Posted 7 years ago

“The Cruise Consultant - Dom - went out of his way to accommodate our requirements a nd suggested alternative travel arrangements if we were unhappy with thosed offered by Emerald.”

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Posted 7 years ago

“Original request by email. This was followed with a telephone call from Erin who was extremely patient, pleasant and helpful in our choice of river cruise. Erin explained everything in detail and made the booking experience a pleasant one.”

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Posted 7 years ago

“I was looked after by Erin, who was very helpful in presenting me with options and in handling the booking once my mind was made up.”

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Posted 7 years ago

“As a couple who have not been on a river cruise for 25 years we had lots of questions to ask. Susan Burton the River Cruise Concierge was most helpful in answering all our questions and we were very happy to go ahead for a booking which celebrates our Golden Wedding.”

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Posted 7 years ago

“WE had fast service , a good discount on a very expensive cruise which made it very attractive.”

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Posted 7 years ago

“first time customer and looks to be well handled and knowledgeable about river cruises”

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Posted 7 years ago

“I found Sue Thomas very helpful in organising our future river cruise which we are looking forward to.”

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Posted 7 years ago

“Simon based somewhere in Chorley was able to answer all of my questions. I did not feel pressurised into making a booking.”

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Posted 7 years ago

“Very efficient Cruise Concierge, Quick replies to all aspects of my questions.- I had no hesitation in placing my Booking”

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Posted 7 years ago

“Friendly, knowledgeable, professional responses to my queries.”

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Posted 7 years ago

“Easy conversation, information given on all topics discussed, no feeling of being rushed.”

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Posted 7 years ago

“Concise, friendly, helpful and comprehensive”

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Posted 7 years ago

“Emma, the Concierge was extremely pleasant and helpful, and she also explained everything very well.”

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Posted 7 years ago

“As a" newbie" at river cruising I found your staff courteous, informayive and very helpful. I amtravelling with a family friend who like me lost her spouse several years ago and therefore our requirements, which were rather different, were met with great skill. If the river cruisse is as good as the planning then we are on for the trip of a lifetime !! John Figg”

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Posted 7 years ago

“This was the first time I had made contact with River Voyages. I found Simon extremely helpful. He was very informative about the cruise and the boat. He kept in touch but was not "pushy" A very professional service.”

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Posted 7 years ago

“Sue Thomas was very helpful and considerate. All of our questions were clearly answered and explained in a cheerful and courteous way. All of our requests were dealt with in an attentive way - any alternatives were pointed out in a clear and concise manner. Sue Thomas also made us aware of possible of options and when asked gladly gave us the benefit of her knowledge and experience - making choosing much easier. We will use Sue Thomas again. A.W. WADE.”

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Posted 7 years ago

“Erin has been very helpful in helping us to choose the cruise to suit us.”

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Posted 7 years ago

“It seemed that a couple of the river cruises for single travellers were not available (without doubling the cost) so I was disappointed to see them listed on the Single Offers webpage. However, Sue Thomas was very patient and very informative (as it will be my first river cruise. I have only used large cruisers up until now) about the river cruises that I was looking at and I am now looking forward to trying that sort of holiday in October (hoping it's not too cold!!) which I have now booked.”

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Posted 7 years ago

“Concierge knowledgeable or if she didn't know she made enquiries and re-contacted. Courteous and efficient.”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews