River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first contact was by email, which was shortly answered by River Voyages. As this was late on a Friday, it was arranged that I would receive a call on Monday with answers to all of my questions. From that point on it was plain sailing and all details were confirmed and dealt with and my booking was made and confirmation emailed to me. I am now looking forward to xmas away. Thank you all.”

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Posted 8 years ago

“very helpful , polite, pleasant and when first booking was unavailable and second sailing was found.”

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Posted 8 years ago

“Helen has bent over backwards to explain everything in detail and walked me thru the whole process .As I live in Australia she even rang me which is extraordinary so many companies over promise and under deliver Helen Conway has provided exceptional customer service with everything crossing her I,s and dotting her t,s and any questions I have had via email she has replied promtly. I would recommend your company to anyone I can”

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Posted 8 years ago

“Helen was very friendly and new everything about the cruise she gave me information without having to ask for it. I did get a quote cheaper from another company but was so impressed with the service Helen gave that I felt paying that bit extra gave me peace of mind .”

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Posted 8 years ago

“Sue Thomas provided an excellent service, far better than that received from any travel company with whom I have dealt in the past. She spent a considerable amount of time finding the best deal for us and returned all 'phone calls as promised..”

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Posted 8 years ago

“The start was poor in that I made an email enquiry that was not followed up by the promised telephone call. However I then rang and was dealt with very graciously and efficiently by Erin Madine.”

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Posted 8 years ago

“Sue Thomas Who organized our cruise was very helpful & made booking very easy”

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Posted 8 years ago

“Just booked a cruise on the Danube for June 2017 , the customer service from Jill was excellent & she even managed to get us a top class cabin for less than the rate advertised. Can't wait for next summer!”

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Posted 8 years ago

“Got the cruise on the Douro what we wanted andn when we wanted. Service by Emma our concierge with Riviera Cruises was excellent and fun booking. Our booking was our first for this type of holiday. Every help and assistance was given and we did not feel pressured at all when making our booking.”

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Posted 8 years ago

“We had a very good last minute deal for the Avalon Paris/Normandy river cruise leaving Paris on 24th September 2016. Everything was organised very well ( except for a slight delay with transport home from Bristol airport). It was our first river cruise and I wouldn't hesitate to use River Voyages again. Many thanks to all who helped with the last minute booking: Erin, Katherine, Simon and Rachel with apologies to anyone I've left out. Thanks for a memorable holiday.”

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Posted 8 years ago

“The customer service was excellent. Helen, the service representative, found exactly what we wanted and negotiated a good price. We would definitely use River Voyages again!”

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Posted 8 years ago

“When the cruise we chose did not fit, our concierge Sue Thomas, found us a more suitable alternative.”

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Posted 8 years ago

“Concierge was very helpful and pleasant.. my booking was made easy and all was explained. Further contact is required but i have the correct numbers to ring when the information you need is available. Very satsifactory.”

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Posted 8 years ago

“A very efficient booking service with helpful staff who delivered what they said they would do.”

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Posted 8 years ago

“Fast efficient and very helpful”

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Posted 8 years ago

“Arranged a cruise for the correct time and price”

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Posted 8 years ago

“The holiday was so well organised - every detail was thought of and executed, so we didn't have to organise anything - which ensured a very relaxing holiday. We were so impressed with our Rhine cruise that we have already booked a cruise on the Danube next year. It was one of the best holidays we have ever had, and we have "waxed lyrical" to everyone we know !”

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Posted 8 years ago

“My phone call was answered politely and sensibly. I received all the information I required and promises as to call backs were kept. My whole request and further booking was done with minimum fuss.”

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Posted 8 years ago

“Don was very helpful in advising me on my choice of river cruise. He answered all my questions with ease and instilled the confidence required to book my chosen cruise. He also ensured that I had the choice of cabin I required (as I don't like travelling on the odd number side) by agreeing to hold the price for 24 hours until he could call the company to check that the cabin number was available. I believe that I can contact him from now until my cruise date and be assured I will get reassurance and all advise required. I will certain recommend the company to family and friends.”

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Posted 8 years ago

“Very helpful making the booking easy and straight forward.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews