River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen made the experience quick easy and more informative giving options on flights, hotels etc that we weren’t offered with other cruising provider.. I highly recommend River Voyages and will definitely be using them again. Thanks Helen!”

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Posted 5 years ago

Good Evening Niki, Many thanks for taking the time to leave your 5* feedback on the efficient service that Helen has provided you when assisting with your booking. We appreciate your high recommendation and we hope you have a lovely time on your cruise!

Posted 5 years ago

“We tried to book for this Saga River Cruise this year and were disappointed as it was sold out but Gill kept our name on file and advised when the 2020 dates were released. Gill has been extremely helpful, efficient and attentive and was able to offer us a really good deal. I was very impressed with River Voyages.”

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Posted 5 years ago

Dear Judith Gardham, Thank you very much for your kind feedback. It's great to hear that you are pleased with the extremely helpful and efficient service that Gill has provide you. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Excellent service, cheaper than going through Emald Waterways and helpful suggestions.”

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Posted 5 years ago

Hi Mr Robin Charles Jeffcoate, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to leave your feedback on the excellent service that you have received. Have a wonderful holiday!

Posted 5 years ago

“Very pleasant and efficient”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your 5* feedback on the pleasant and efficient service that you have received from ourselves. Have a wonderful holiday!

Posted 5 years ago

“Helen was very helpful, courteous and patient, dealing with each query efficiently and conscientiously. I was very happy with the information given and the booking that we made, giving us exactly what we asked for. It was a pleasure to do business with River Voyages.”

Helpful Report

Posted 5 years ago

Good Evening Ruth Marshall, We would like to take this opportunity to thank you for choosing to book with Helen at River Voyages. It's a pleasure to hear that hear that you are happy with the helpful, courteous and patient service that Helen has provided you. Have a lovely time on your cruise!

Posted 5 years ago

“Very helpful and accommodating.”

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Posted 5 years ago

Hi Ms Carol Simpkins, Thank you very much for your wonderful feedback. It's great to hear that you are pleased with the helpful and accommodating service that you are received from River Voyages. We hope you have a wonderful holiday!

Posted 5 years ago

“We have recently corresponded with Cruise Concierge Emma Gray. Sadly she was not able to assist us this time (our fault, not hers!), she was helpful, courteous & understanding-exemplary service. We will be back at a more suitable time.”

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Posted 5 years ago

Hello, Many thanks for taking the time to leave your feedback on the pleasant and efficient service that both Emma Gray gave you. They will both will be recognised for the service that they have provided. Have a lovely time on your cruise!

Posted 5 years ago

“Your service gives a real personal touch and I have always dealt with Helen Conway and find nothing is a problem to her and she goes out of her way to help. You are the only company that has some single rooms with no surcharge I do have to book early usually about 1 year before but is it worth it moneywise. We are off to Amsterdam and Bruges on the 11th April and am really looking forward to it . Then yesterday we booked to go to Germany in June 2020 .”

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Posted 5 years ago

Good Evening Ann Whitton, Many thanks for taking the time to leave your feedback on the excellent service that you have received from Helen Conway at River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Excellent service , friendly helpful response to my requirements.”

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Posted 5 years ago

Thank you very much for your 5* feedback. We would like to thank you for choosing to book with River Voyages and taking the time to leave your comments on the friendly and helpful service that you have received. Have a wonderful time on your cruise!

Posted 5 years ago

“Helen has been tracking the release of the 2020 Riviera Cruises for 6months because we had a specific request (2 lower deck cabins for single occupancy) and these get booked up so quickly. She kept us updated and as soon as they were released she reserved them. Which was amazing service. She is professional, personable and a jolly nice person all round. She makes it all so easy..”

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Posted 5 years ago

Hello JUDI BARRY, Thank you so much for taking the time to leave your 5* feedback on the professional feedback service that Helen has provided you. It's very satisfying to hear that you are happy with the professional service that you have provided. Thank you again for choosing to book with River Voyages. We hope you have a lovely time on your Riviera Cruise in 2020!

Posted 5 years ago

“Excellent service received from Sue Thomas who was prepared to go that extra mile.”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your feedback on the excellent service that you have received from Sue Thomas at River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Excellent friendly and helpful service by Sue Thomas making booking a pleasure via phone and email.”

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Posted 5 years ago

Dear Vivien Nell, Thank you so much for your 5* review! It's great to hear that you are happy with the friendly and helpful service that Sue Thomas has provided you. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Extremely efficient service by Gillian Stark.”

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Posted 5 years ago

Dear Jeanne Cavill, Many thanks for your feedback. It's wonderful to hear that you are pleased with the efficient service you received from Gillian Stark. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Our concierge, Erin, has been efficient and friendly, organising both our 2018 cruise and now our 2020 cruise. She has really cared about our enjoyment and our welfare. Gill finalised our booking and again got us exactly what we wanted most efficiently while Erin wasn't in the office. Many thanks to both.”

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Posted 5 years ago

Dear Mrs Alma Lesley Small, Many thanks for taking the time to leave your feedback on the pleasant and efficient service that both Erin and Gill gave you. They will both will be recognised for the service that they have provided. Have a lovely time on your cruise!

Posted 5 years ago

“excellent service from initial enquiry to final booking”

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Posted 5 years ago

Thank you for your lovely feedback! It's great to hear that you are pleased with the excellent service that you have received from ourselves. Have a lovely holiday!

Posted 5 years ago

“My initial experience ha been first class. Helen Conway quickly found an alternative to the one i initially enquired about (it was fully booked). Over the next couple of days she answered all my questions promptly, and the booking process was efficiently handled.”

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Posted 5 years ago

Hi Mike G, Thank you for your feedback. It's a pleasure to hear that you are pleased with the first class service that Helen Conway has provided. Answering all of your questions to her best potential. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Always helpful, always very pleasant and always professional. What more could one ask for!”

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Posted 5 years ago

Hi Mrs Judi Anne Barry, Thank you for your feedback. It's fantastic to hear that you are happy with the pleasant and professional service that you have received from River Voyages. We hope you have a brilliant time on your cruise!

Posted 5 years ago

“Having decided on a .river cruise on the Danube, I emailed for more information. I was contacted by Gill who was very helpful and offered an alternative, the same voyage but a different company at a better price. I was emailed two options to help me choose. I then phoned back and Gill talked me through the itinerary and travel arrangements, and any other queries I had. It was good to be able to talk to the same person each time I phoned.”

Helpful Report

Posted 5 years ago

Thank you very much for your 5* review. It's a pleasure to hear that you are happy with the helpful service that Gill has provided you when assisting with your booking and finding a cruise to suit your preferences. Please be assured that Gill will be recognised for the excellent service that she has provided. We hope you have a lovely time on your cruise!

Posted 5 years ago

“As usual, friendly, helpful and efficient”

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Posted 5 years ago

Hi Colin Davey, Thank you very much for your feedback. It's great to hear that you are pleased with the friendly, helpful and efficient service that River Voyages have provided you. We hope you have a lovely holiday!

Posted 5 years ago

“Found us the best deal and so helpful”

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Posted 5 years ago

Hello Tina Dean, Many thanks for your kind review. It's wonderful to hear that you are happy with the helpful service that you have received from River Voyages. We hope you have a wonderful time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews