River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely "concierges" , friendly and helpful but also efficient. Holiday booked, now we will see how the rest of the experience goes !”

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Posted 8 years ago

“I can't really say yet as we are not travelling until 28th September”

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Posted 8 years ago

“The Consultant searched out a river cruise to a specific period and cost limit and found us an ideal cruise. The Consultant took time out when not working to complete the booking”

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Posted 8 years ago

“Erin was very attentive and followed up extremely timely on every query I had and gave me an attractive package on a Scenic cruise. Compared to other travel agents who didn't return my calls even after speaking to them and having booked Scenic cruises with them in the past”

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Posted 8 years ago

“Everyone who has answered the phone has answered my questions and queries with great aptitude and politeness.”

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Posted 8 years ago

“Efficient & friendly sales team”

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Posted 8 years ago

“Very knowledgable, helpful, informative, friendly and efficient a pleasure to deal with. The Concierge was Helen. I will fully recommend River Voyages to all my friends. Mary Cooper”

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Posted 8 years ago

“The concierge who helped me arrange a great trip was named Dominic. He was friendly but very professional throughout. He was extremely helpful and knowledgable and did exactly what he told me he would do. So looking forward to the cruise.”

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Posted 8 years ago

“Gillian Stark, Cruise Concierge was helpful and professional. We have done many sea cruises, mainly with NCL, but this will be our first river cruise.”

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Posted 8 years ago

“I phoned for one cruise and the young lady called Gillian Stark suggested another one that would be more suitable. Very pleased with my booking.”

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Posted 8 years ago

“Simon Collinge was so helpful, he literally bent over backwards to ensure we got the exact holiday we wanted which was virtually tailor made. So it's a huge thank you from me. I would say to anyone, if you fancy a river cruise wherever then let River Voyages arrange it for you. You won't be disappointed.”

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Posted 8 years ago

“Susan Burton Tailored a package for us which suited us and she was most helpful.”

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Posted 8 years ago

“Sue Thomas who dealt with our booking was extremely efficient and very pleasant.”

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Posted 8 years ago

“I found them very helpful and concise with information. They were very friendly but professional Best wishes Janet Daly”

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Posted 8 years ago

“came to you to obtain advice on river cruise companys and venues”

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Posted 8 years ago

“Emma made our booking so comfortable, she was very helpful and I never felt pressured to book at anytime, she gave us plenty of time to review our plans and held a cabin for us until everything was OK to go ahead and book our river cruise, thank you Emma for a wonderful service.”

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Posted 8 years ago

“There was a lot of care taken with the booking, which was logging all the personal info in a very business like manner. Covering all the likely questions before I needed to raise them. Being an experienced traveller this is something I appreciate. Having to dig stuff out of the small print can wind me up”

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Posted 8 years ago

“Knowledgeable; very helpful especially with our specific enquiries: pleasant telephone manner and very efficient with responses whoever we dealt with. All facets of the experience of the highest order.”

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Posted 8 years ago

“good information and `very help full'”

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Posted 8 years ago

“Telephone call from Helen provided us with all the information we needed and then without any pressure, we were able to consider our options. A further call, and we were booked to the perfect holiday choice. Thank you Helen”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews