River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your concierge, Emma Gray, could not have been more efficient and helpful in setting up our booking. I have already recommended her (and hence the company) to friends who are considering river cruise holidays.”

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Posted 9 years ago

“This will be our first river voyage and if the cruise is half as good as the booking experience with Emma then we are in for an excellent time.”

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Posted 9 years ago

“Good clear advice from a OK call centre”

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Posted 9 years ago

“Sandie has been very helpful sorting out a cruise where we needed a single as well as a double cabin and helping us select the right cruise; she has also been very good at following up on phone calls and emails when she said she would which is much appreciated.”

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Posted 9 years ago

“We dealt with a young lady who answered the phone. We wanted to book a holiday for June 2016. She was very helpful and arranged everything for us. We much prefer to talk to someone when arranging our holidays.”

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Posted 9 years ago

“nice person to talk to very helpful able to answer all the questions i asked”

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Posted 9 years ago

“Dates on ATOL certificate were wrong. Hotel date in Prague was wrong. Was not offered gifts of £50 bar money on cruise or Magnum of champagne which were both in the brochure. I had to ask for them at a later date and then had to pay almost £30 as I was told this discount had been given me and I could not have both this and the offered gifts. Very disappointing. Other than the above, everything was good.”

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Posted 9 years ago

“it was easy and anthony was clear and helpful .Would be very happy to do it again”

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Posted 9 years ago

“Emma was excellant with all the details . She is very helpful & made me feel comfortable to book with out any hesitation . It was a good experience to book the Cruise .”

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Posted 9 years ago

“Very professional and obliging..Nothing too much trouble very efficient”

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Posted 9 years ago

“We were surprised that a detailed itinery for the direction of our cruise is not available. Other than that so far ok.”

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Posted 9 years ago

“We were looked after very well by Katharine Gedder who managed to find us a cruise for the dates we wanted and also where we wanted to go and the price was right.”

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Posted 9 years ago

“Was more than satisfied with my booking through River Voyages”

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Posted 9 years ago

“The person I spoke to over the phone was very helpful and friendly, and found me just the trip I was looking for.”

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Posted 9 years ago

“Hannah couldn't have been more helpful, she went to endless trouble to find the cruise that met our criteria. It was excellent service.”

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Posted 9 years ago

“Excellent service thankyou, communication spot-on, so far so good”

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Posted 9 years ago

“Very helpfull and personel service. Would recommend using them.”

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Posted 9 years ago

“Very helpful & efficient.”

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Posted 9 years ago

“Got differing information...so many people involved...phone calls, emails etc. Easy to get confused! But happy to book and looking forward to taking the cruise in September.”

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Posted 9 years ago

“I dealt with three different cruise concierges and they were all really helpful, knowledgeable and efficient.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews