River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gillian was extremely helpful in booking our first River Cruise. We took our time in choosing and she answered all our questions. She is very knowledgeable. Thanks Gill for all your help.”

Helpful Report

Posted 5 years ago

Good Evening Terry Dutton, Firstly, thank you very much for your review on the fabulous Gill. She is an asset to the River Voyages team. We hope you have an amazing cruise and we look forward to hearing from you soon.

Posted 5 years ago

“Gill was very helpful and responsive to our enquiry. She made sure we had all the info we needed and nothing was too much trouble. We are really looking forward to our holiday.”

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Posted 5 years ago

Good Evening, Thank you for your 5 star feedback and special mention to the wonderful Gill. Thank you for booking, we hope you have an amazing time on board.

Posted 5 years ago

“A friend researched the holiday for a group and we wanted separate invoices. Gill sorted everything out and contacted everyone individually to check details. She gave a friendly but professional service.”

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Posted 5 years ago

Good Evening, Good Evening, Thank you for your 5 star review on the very helpful Gill. We are happy to hear that you are pleased with the service she provided. Have a fabulous time on your cruise!

Posted 5 years ago

“Very helpful concierge, wish all my phone calls were to someone this courteous and helpful.”

Helpful Report

Posted 5 years ago

Good evening, Thanks for your 5* review! I am really pleased to hear how impressed you were with a member of our concierge team. We welcome all feedback and we appreciate you taking the time to send yours. Have a wonderful time on board and thank you for choosing River Voyages.

Posted 5 years ago

“Excellent customer service gill was patient and professional.”

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Posted 5 years ago

Good morning Lynne, Thank you for your review! I am really pleased to learn how much Gill impressed you. I am so glad she could find your perfect holiday whilst remaining patient and professional. Have a great time and thank you for choosing River Voyages!

Posted 5 years ago

“Very helpful and professional. Great service!”

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Posted 5 years ago

Good morning Barbara, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Booked a Rhine cruise today with Gill. Very helpful and efficient. Nothing too much trouble. Takes all the stress out of making decisions and booking. She gave me time to think without pressure and gave excellent advice. Thank you.”

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Posted 5 years ago

Good morning, Thank you for your 5 star review. I am so pleased to learn how much Gill impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for booking with River Voyages!

Posted 5 years ago

“Gill was a start in organising our river cruise today. Full of suggestions when the one I had enquired about was not do-able to Remich flight wise. She was so helpful and had such a lovely manner dealing with all my questions. We are delighted with the Danube cruise with Viking she suggested with flights direct from Edinburgh in July and a fantastic price...with many extras added! Wonderful service. Thank you.”

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Posted 5 years ago

Good afternoon, Thanks so much for your review! We can’t ask for much more than that! It sounds like Gill did an incredible job. Our customers are at the heart of everything we do so receiving feedback like this, means the world to us. I hope your holiday is an absolute blast and thank you for choosing River Voyages!

Posted 5 years ago

“First time booking a river cruise and I am usually reluctant to speak on the phone in case of feeling pressure to book. Gill was really helpful, informative and professional answering all our queries promptly. We are delighted with our cruise offer and extras and feel confident to contact Gill in the future .”

Helpful Report

Posted 5 years ago

Good afternoon Penny, Thanks for taking the time to leave us your review. It’s amazing to hear what a great job Gill did, finding you, your perfect holiday. We strive to give the best service possible and it sounds like your time with Gill reflects this. I will make sure she receives the recognition she clearly deserves. Have a wonderful time on board and thank you for choosing River Voyages!

Posted 5 years ago

“I was so impressed with Gill. She had contacted me last week but I was on holiday in South Africa so did not take her call due to high costs! However she called me today re my enquiry about a cruise from Remich which she advised was not going to be very workable for flights from Edinburgh to the ship. She then suggested several other departures and was so helpful and answered my numerous questions and got us an unbelievable deal on a Danube cruise in July next year. We are delighted with all the extras we have been given for the price too. Excellent service and such a lovely manner.”

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Posted 5 years ago

Good morning Andrea Rollo, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Gill receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Jill was extremely helpful. It's my first cruise so I had lot of questions she answered them all quickly and professionally. She has excellent customer service skills. She helped me with prices, dates, and interesting information. Thank you”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback and special mention to the ever helpful Gill. She is an asset to the River Voyages team and will be delighted with these comments. Have a wonderful cruise and thank you once again for booking.

Posted 5 years ago

“Together with a friend, my wife and I booked a Danube cruise with River voyages. When booking we received excellent service from Helen on Concierge and today when I contacted them with a query it was dealt with in a very efficient and courteous way by Janet I am quite impressed with the level of customer service. Thank you.”

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Posted 5 years ago

Good Evening Bernard Rogers, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Helen has provided you when assisting with your booking. Helen is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“Gillian Stark is an excellent envoy for River Voyages. She has a charming professional manner and excellent sales skills. I was disappointed initially as I requested an email response but was asked for a timed phone call which I thought was quite cheeky to be honest. However I decided to opt for a phone call which came at the exact time I'd requested and Gillian handled the rest. In other words, sold us on this holiday!”

Helpful Report

Posted 5 years ago

Good Evening, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Gillian Stark has provided you when assisting with your booking. Gillian is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“have used river voyages previously and had no hesitation in going back to Gill. As usual excellent service.”

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Posted 5 years ago

Hello Mrs Hilary Elizabeth Morrissey, It's fantastic to hear that you are pleased with the excellent service that Gill has provided you. Please be assured that She will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Organised our river cruise for 2020 very efficiently at an excellent price. Very happy with that.”

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Posted 5 years ago

Good Afternoon Lynn Lumley, Thank you for your 5 star review and wonderful comments. We are pleased to hear you are happy with the service and price that was provided. Have a fabulous cruise next year and thank you for booking!

Posted 5 years ago

“The service was excellent- we were giving up hope in finding an affordable river cruise. Gill made it all very easy & booked us an amazing trip. Everything included & a balcony. Thank you.”

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Posted 5 years ago

Good Afternoon, Thank you very much for your 5 star review and special mention to the efficient Gill. She always goes above and beyond for her customers and we are pleased to hear you are happy with the service you received. Have a wonderful time on your cruise and thank you for booking.

Posted 5 years ago

“Efficient helpful and friendly service when booking our 2020 cruise yesterday.”

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Posted 5 years ago

Good Evening, Thank you for your five star review and your kind words about our efficient concierges. We hope you have a wonderful holiday!

Posted 5 years ago

“Keeley was very helpful and answered all my questions very professionally”

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Posted 5 years ago

Dear Sue Grange, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and attentive service that Keeley has provided you. Have a fantastic time on your holiday!

Posted 5 years ago

“Gill was very helpful patient and thoughtful”

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Posted 5 years ago

Good Afternoon, Thank you for your 5 star review and special mention to the helpful Gill. She will be thrilled with these comments and we are glad you are pleased with the service she provided. Have a fantastic time on your cruise and thank you once again for booking.

Posted 5 years ago

“Excellent service from Gill. Friendly and efficient . 5* rating”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you very much for your kind comments. It's great to hear that you are happy with the friendly and efficient service that you have received from ourselves. Thank you for choosing River Voyages. We hope you have a lovely time on your holiday!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews