River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma was so helpful and offered great advice. The cruise I wanted had sold out but she kept checking and got us a place”

Helpful Report

Posted 2 years ago

“We were extremely happy with River Voyages! Erin was very helpful and efficient. Thank you Erin. We will certainly use this company in future.”

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Posted 2 years ago

“We were extremely happy with River Voyages! Erin was very helpful and efficient. Thank you Erin. We will certainly use this company in future.”

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Posted 2 years ago

“Friendly and knowledgeable team, very patient. Plenty of choice of cruise lines and holidays with good offers.”

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Posted 2 years ago

“We had an excellent time on our cruise to Amsterdam and tthe Dutch tulip fields in April.They had a shortage of staff on our trip so the tour guide apologised and told us there will be a refund of£200 or 40% of our next trip as long as we take it this year. None of these promises have materialised.My reason for 4 not 5 stars. booking ref WOR 89752 Booked by my daughter”

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Posted 2 years ago

“Excellent service. Everything explained fully. The booking was not rushed and we were made to feel very confident about booking our cruise.”

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Posted 2 years ago

“We are a group of 6, looking forward to celebrating a ruby wedding anniversary and a 60th birthday. Shirley our cruise organiser has gone above and beyond to help us find the best cruise to suit our party. Excellent service.”

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Posted 2 years ago

“Long detailed and productive discussion with Emma Gray on choice of destinations.”

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Posted 2 years ago

“4 stars for River Voyages ; 5 stars plus for Rebecca Rimmer who was extremely helpful and efficient.”

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Posted 2 years ago

“As usual excellent service from Dan”

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Posted 2 years ago

“So helpful and very knowledgeable.”

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Posted 2 years ago

“Everyone is always helpful and friendly”

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Posted 2 years ago

“I found that the concierge I spoke to was very helpful indeed. Nothing was too much trouble for her and I have to say many thank yous for sorting out the best deal available”

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Posted 2 years ago

“Excellent always! We’ve been booking with Emma @ river voyages for years. Recommended to friends & we've all always been delighted.”

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Posted 2 years ago

“Enjoyed River itinerary Food very good Staff very friendly and helpful only comment we were disappointed in what could be termed lack of communication of some considered important information”

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Posted 2 years ago

“Holiday spoiled by poor flights, lost luggage and cancelled return flights.”

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Posted 2 years ago

“Helen passed our request onto Erin who has been so helpful and quick to respond to all our questions and get our river cruise booked. I cannot praise her enough. Thank you River Voyages we are so looking forward to our first river cruise!”

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Posted 2 years ago

“We tried contacting them to ask questions about their cruise offerings. Most of the times, the answering service would cut off without being able to speak to somebody. The two times we got through they both said they would have to get back to us and then no one ever called back. Their prices are excellent but their customer service is dreadful Avoid wasting you time, look elsewhere.”

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Posted 2 years ago

“Always friendly and efficient.”

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Posted 2 years ago

“Received a Great service and a great customer service offered”

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Posted 2 years ago

River Voyages is rated 4.8 based on 1,974 reviews