Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 796 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Rinaldo's 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for applying the discount code I've missed myself. I think that's pretty unique these days, but, hey, it's Rinaldo's after all.”

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Posted 1 year ago

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We're always happy to help where we can. Thank you for your custom ❤️

Posted 1 year ago

“Great coffee as always. Super quick delivery.”

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Posted 1 year ago

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Thank you Marta ❤️

Posted 1 year ago

“excellent coffee and service”

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Posted 1 year ago

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Thank you Martin ❤️

Posted 1 year ago

“Fantastic decaf coffee 💜💜💜”

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Posted 1 year ago

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Thank you jane, we love it too x

Posted 1 year ago

“Excellent support from Alice. Fast delivery of machine many thanks.”

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Posted 1 year ago

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Thank you for your lovely review x

Posted 1 year ago

“Fantastic service! Great range of coffees and easy order process”

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Posted 1 year ago

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Thanks so much for you lovely review Stephen x

Posted 1 year ago

“Excellent service, exactly what we wanted at a good price. Thank you 🙏”

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Posted 1 year ago

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Thank you so much Gill x

Posted 1 year ago

“Really quick delivery, beans are fab (full de-caff), website great to use can’t wait to try more. Flawless experience all the way through!”

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Posted 1 year ago

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Ahhh thank you so much. How lovely to hear. We really appreciate your custom and wonderful feedback x

Posted 1 year ago

“Always excellent product and service.”

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Posted 1 year ago

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Thank you so much Stephanie x

Posted 1 year ago

“Fantastic service, great coffee and lovely/friendly staff”

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Posted 1 year ago

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Thank you Hugh x

Posted 1 year ago

“Very efficient. Always reliable and great coffee.”

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Posted 1 year ago

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Thank you x

Posted 1 year ago

“Great decaf wholebean coffee! Quick delivery, and a lovely handwritten note in the envelope. Absolutely 5 stars across the board!”

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Posted 1 year ago

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Thank you so much for your order Toby. We love the decaf too, such a treat for those that are caffeine sensitive or just want a coffee before bed! x

Posted 1 year ago

“Excellent range of coffees, teas and related equipment. Quick delivery. Excellent local coffee roaster.”

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Posted 1 year ago

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Thank you so much Garry.

Posted 1 year ago

“Excellent organic coffee!”

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Posted 1 year ago

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Thank you so much Rajia

Posted 1 year ago

“Ever since buying a small pack of Ceylon tea from the Pettiagalla estate last year, I've loved this tea. I don't drink it all the time, it's too delicate to be a breakfast tea, but I do drink it quite often. and I don't want to be spending ten quid on a tiny packet. That's where Rinaldo's scores - they sell big 500g packs at a reasonable price.”

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Posted 1 year ago

“The best coffee out there I love Casa. Ordering for collection was quick and easy thank you!”

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Posted 1 year ago

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Thank you wonderful Rachel! x

Posted 1 year ago

“Let me start off by saying that Rinaldo's deserve some kind of award for customer service. For this is journey to coffee heaven which didn't happen without a couple of speed bumps along the way. Twice my ECM Technika was damaged in transit but Jayne, the manager of Rinaldo's, was indefatigable, patiently committed and a delight to deal with, even arranging for my Technika to be delivered by personal courier, which tells you all you need to know about this company. Jayne, if you read this, your exemplary customer service, your concern, kindness and commitment to ensure complete customer satisfaction has absolutely raised the bar. A shout out to Paul, also, who's knowledge of coffee machines and their functionality is encyclopaedic and whose advice finally did bring me to coffee heaven because the ECM Technika is fully deserving of all the praise it receives. Thank you to Jac and Alice in the office, also - you smoothed the way. You know it's easy providing good feedback when things happen without any glitches but show me a company that rises to any challenge and which emerges triumphant at the end and I'll show you Rinaldo's. So, if you're considering a purchase from this company know that you'll be in the best and safest hands I've come across in over 15 years of prosumer coffee machines. Hugely, highly and very warmly recommended.”

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Posted 1 year ago

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David, what a wonderful review, thank you so much for your patience and understanding. You have been a delight and we wish you many happy espresso based drinks for decades to come!

Posted 1 year ago

“We called into Rinaldos to discuss a coffee machine we were proposing to buy. We were given detailed information and all our questions were answered. We picked the machine up in person a few days later. The handover was excellent, with some tuition in a light-hearted, informative way. Not only did we learn about the machine but about Rinaldos roasting and helping us to choose a coffee to our taste. All of the staff have been welcoming and friendly making you feel like an old friend returning. Most importantly the coffee is good”

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Posted 1 year ago

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Thanks so much for your lovely review Tony. Your visits are a joy! x

Posted 1 year ago

“Prompt service and lovely tea.”

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Posted 1 year ago

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Thanks so much for your lovely feedback mark x

Posted 1 year ago

“Finally pulled the trigger on my purchase of the ECM Technika Profi V after months..or was it years..of deliberation. My near 20 year old Gaggia Classic had been a great machine but the Technika is obviously next level. Beautiful build and finishing and I ended up with the Olive Wood accent version which is simply stunning. Like others, I was torn between going for the dual boiler Synchronika or the HX Technika. As I’m not churning out coffee after coffee the HX is more than adequate for my needs and although the added direct control of the brew temperature is absent, there is still way more control via the steam boiler than I am ever likely to need. Setting at 124c provides plenty of steam and a consistent stable temp for the espresso roast I use most regularly. Once I’d changed the burrs on my old workhorse grinder and dialled in the grind it was espresso heaven! There were one or two queries following delivery of the machine (which was fast) but I found Paul and Jayne were able to sort those teething problems out super quick….hugely reassuring to have such excellent customer service with such a substantial inverstment.”

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Posted 1 year ago

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What a lovely review David. We were and are so happy to help wonderful customers like yourself. You're very knowledgeable and could probably teach a few tricks yourself! Wishing you many happy coffee days x

Posted 1 year ago

Rinaldo's is rated 5.0 based on 796 reviews