Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 796 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Rinaldo's 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

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“Brilliant Service. Thank you - we will be back!!!”

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Posted 1 year ago

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Fantastic! We look forward to it Jane x

Posted 1 year ago

“As always Exellant coffee best we have tasted quick delivery really nice genuine people and amazing espresso machines”

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Posted 1 year ago

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And you have the very best machine Bryan! Thanks for your lovely feedback. Glad you're enjoying the coffee too. New ones incoming!

Posted 1 year ago

“Deliveries from Rinaldo’s are always promptly be return f order!”

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Posted 1 year ago

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Great to hear Elisabeth. Thanks so much for your review

Posted 1 year ago

“Always great coffee and fast and easy delivery!”

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Posted 1 year ago

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We love to hear that Matt. Thanks so much for your review!

Posted 1 year ago

“Always great coffee. It’s always nice to see new single origins to try.”

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Posted 1 year ago

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Thanks so much for your lovely feedback Jack x

Posted 1 year ago

“Prompt delivery and delicious coffee”

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Posted 1 year ago

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Thank you ❤️

Posted 1 year ago

“Quality coffees and quick delivery.”

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Posted 1 year ago

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Lovely to hear. We've got some new ones coming on next week too! ❤️

Posted 1 year ago

“I purchased an ECM Technika Profi V from Rinaldo's, along with a VST basket and bottomless portafilter. Communication - primarily with Jayne - was superb before, during and after delivery. There was a tiny issue with some sticky residue on the joysticks that I noticed when unpacking the machine. I emailed Jayne late at night - expecting a response the next day - but she replied within minutes. Lovely to be able to write so positively in this day and age when good customer service is a rarity. Worth mentioning, too, that the included 1 kg of their own specialty coffee is also excellent. It's a fantastic machine - and the coffee it makes is delicious - though it's good to know that, should anything go wrong in the future, Rinaldo's will be there to help.”

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Posted 1 year ago

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Thank you so much for your lovely review Jeremy. It's been a joy to deal with you and I'm so glad you enjoyed the coffee. Wishing you many happy coffee years ❤️

Posted 1 year ago

“My main purchase was for a Eureka Grinder from the website and was dispatched and delivered quickly. I also got some single-origin beans, the Murambi Hill Coffee which I have enjoyed. I would definitely use Rinaldo's again!”

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Posted 1 year ago

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Thank you Alex ❤️

Posted 1 year ago

“Rinaldos is a delightful find on the edge of the Lakes offering a truly immersive coffee and tea experience.”

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Posted 1 year ago

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Thanks so much Sam. It's such a lovely place to work and our customers are pretty awesome too! ❤️

Posted 1 year ago

“The friendliest, most helpful business people you could hope to deal with. Superb coffees supplied through a very customer-centric online ordering/subscription service, making account management so easy. Highly recommended!”

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Posted 1 year ago

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Thank you so much John, we love seeing you too when you pop in.

Posted 1 year ago

“I've been a subscriber to Rinaldo's for 4 years, and they have never failed to provide interesting, well-roasted ground or whole-bean coffee through the mail. As a Cumbrian, I am proud to continue to support a Cumbrian enterprise.”

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Posted 1 year ago

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And we love having you as a fellow cumbrian supporter! Thank you so much for your lovely review. Long may we continue to make your coffee dreams come true ❤️

Posted 1 year ago

“Distance for getting the machine to you would be a problem. I understand you do not have any engineering contacts here in the South for servicing.”

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Posted 1 year ago

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Hello, we can put you in touch with engineering contacts in the south through our technician. Otherwise we do service back at site where necessary. We will always go out of our way to help ❤️

Posted 1 year ago

“informed me when stock was back in and prompt delivery after order.”

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Posted 1 year ago

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Thank you for your review ❤️

Posted 1 year ago

“Amazing coffee and a gorgeous little pack put together for a friend's birthday with a dinky yet keenly priced french press. Really felt that we had a personal service, even though we spoke at the telephone.”

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Posted 1 year ago

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So glad we could help Keima. Such a lovely set you put together. I hope she enjoyed it ❤️

Posted 1 year ago

“Great communication, products arrived well packaged and in good time so all in all very satisfied. Thanks”

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Posted 1 year ago

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So glad you were happy with our service, thank you for your review ❤️

Posted 1 year ago

“Found what I wanted, everything worked well. Thanks”

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Posted 1 year ago

“First class service and first class product”

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Posted 1 year ago

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Thank you so much for your lovely feedback John ❤️

Posted 1 year ago

“Amazing service as always with first-class quality products that never dissappoint.”

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Posted 1 year ago

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Thanks so much Declan ❤️

Posted 1 year ago

“Good fast delivery good products nice coffee friendly staff 😷🏴‍☠️”

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Posted 1 year ago

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Thanks so much Charles ❤️

Posted 1 year ago

Rinaldo's is rated 5.0 based on 796 reviews