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Rinaldo's Reviews

5.0 Rating 805 Reviews
99 %
of reviewers recommend Rinaldo's
5.0
Based on 805 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Rinaldo\'s Reviews
Rinaldo's 5 star review on 13th November 2024
Steven Pearson
Rinaldo's 5 star review on 19th July 2024
John Colombi
Rinaldo's 5 star review on 6th July 2024
Adrian Smith
Rinaldo's 5 star review on 19th December 2023
John Buchan
Rinaldo's 5 star review on 19th May 2023
Jeremy Carter
Rinaldo's 5 star review on 10th April 2023
John Brennan
Rinaldo's 5 star review on 15th February 2023
Chris Dyer
20
Anonymous
Anonymous  // 01/01/2019
Great decaf wholebean coffee! Quick delivery, and a lovely handwritten note in the envelope. Absolutely 5 stars across the board!
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Posted 1 year ago
Thank you so much for your order Toby. We love the decaf too, such a treat for those that are caffeine sensitive or just want a coffee before bed! x
Posted 1 year ago
Excellent range of coffees, teas and related equipment. Quick delivery. Excellent local coffee roaster.
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Posted 1 year ago
Thank you so much Garry.
Posted 1 year ago
Excellent organic coffee!
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Posted 1 year ago
Thank you so much Rajia
Posted 1 year ago
Ever since buying a small pack of Ceylon tea from the Pettiagalla estate last year, I've loved this tea. I don't drink it all the time, it's too delicate to be a breakfast tea, but I do drink it quite often. and I don't want to be spending ten quid on a tiny packet. That's where Rinaldo's scores - they sell big 500g packs at a reasonable price.
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Posted 1 year ago
The best coffee out there I love Casa. Ordering for collection was quick and easy thank you!
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Posted 1 year ago
Thank you wonderful Rachel! x
Posted 1 year ago
Let me start off by saying that Rinaldo's deserve some kind of award for customer service. For this is journey to coffee heaven which didn't happen without a couple of speed bumps along the way. Twice my ECM Technika was damaged in transit but Jayne, the manager of Rinaldo's, was indefatigable, patiently committed and a delight to deal with, even arranging for my Technika to be delivered by personal courier, which tells you all you need to know about this company. Jayne, if you read this, your exemplary customer service, your concern, kindness and commitment to ensure complete customer satisfaction has absolutely raised the bar. A shout out to Paul, also, who's knowledge of coffee machines and their functionality is encyclopaedic and whose advice finally did bring me to coffee heaven because the ECM Technika is fully deserving of all the praise it receives. Thank you to Jac and Alice in the office, also - you smoothed the way. You know it's easy providing good feedback when things happen without any glitches but show me a company that rises to any challenge and which emerges triumphant at the end and I'll show you Rinaldo's. So, if you're considering a purchase from this company know that you'll be in the best and safest hands I've come across in over 15 years of prosumer coffee machines. Hugely, highly and very warmly recommended.
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Posted 1 year ago
David, what a wonderful review, thank you so much for your patience and understanding. You have been a delight and we wish you many happy espresso based drinks for decades to come!
Posted 1 year ago
We called into Rinaldos to discuss a coffee machine we were proposing to buy. We were given detailed information and all our questions were answered. We picked the machine up in person a few days later. The handover was excellent, with some tuition in a light-hearted, informative way. Not only did we learn about the machine but about Rinaldos roasting and helping us to choose a coffee to our taste. All of the staff have been welcoming and friendly making you feel like an old friend returning. Most importantly the coffee is good
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Posted 1 year ago
Thanks so much for your lovely review Tony. Your visits are a joy! x
Posted 1 year ago
Prompt service and lovely tea.
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Posted 1 year ago
Thanks so much for your lovely feedback mark x
Posted 1 year ago
Finally pulled the trigger on my purchase of the ECM Technika Profi V after months..or was it years..of deliberation. My near 20 year old Gaggia Classic had been a great machine but the Technika is obviously next level. Beautiful build and finishing and I ended up with the Olive Wood accent version which is simply stunning. Like others, I was torn between going for the dual boiler Synchronika or the HX Technika. As I’m not churning out coffee after coffee the HX is more than adequate for my needs and although the added direct control of the brew temperature is absent, there is still way more control via the steam boiler than I am ever likely to need. Setting at 124c provides plenty of steam and a consistent stable temp for the espresso roast I use most regularly. Once I’d changed the burrs on my old workhorse grinder and dialled in the grind it was espresso heaven! There were one or two queries following delivery of the machine (which was fast) but I found Paul and Jayne were able to sort those teething problems out super quick….hugely reassuring to have such excellent customer service with such a substantial inverstment.
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Posted 1 year ago
What a lovely review David. We were and are so happy to help wonderful customers like yourself. You're very knowledgeable and could probably teach a few tricks yourself! Wishing you many happy coffee days x
Posted 1 year ago
Great coffee and nice people. Do you need to say anything more?
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Posted 1 year ago
Thanks so much Richard x
Posted 1 year ago
Very distinctive taste to this current Ethiopian offering from Rinaldos. I hope this is still around when I return, if not then I’d be happy to try something else. Something special is going on at Rinaldos!!
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Posted 1 year ago
Ahhh, we're always brewing up a storm! Glad to hear you like the Ethiopian, it really is a great on. We're down to our last few kilo's but we have the return of our much in demand Burundi next week and we've got a fabulous Rwanda on at the moment. Hopefully they will hit the spot too! Happy travels x
Posted 1 year ago
Fabulous coffee, lovely people.
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Posted 1 year ago
Ahh thanks so much Alan x
Posted 1 year ago
Great flavours, efficient ordering system and lovely team. I should know as I met Rinaldo himself and one of his delightful assistants 2 years ago when passing through the lake district.
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Posted 1 year ago
Indeed, the great Don Juan, AKA Rinaldo passed the reigns on to us and we are just loving it and loving our fabulous customers like yourself. Please pop in again when you're nearby x
Posted 1 year ago
Delicious coffee, efficient service. What more could one want?
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Posted 1 year ago
Ah thanks so much Helen. We aim to please. More coffee coming your way x
Posted 1 year ago
One item was out of stock and Rinaldo's kindly sent out the balance of my order to avoid me incurring a delay. The missing item was dispatched a few days later at no cost to me. Excellent and thoughtful service.
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Posted 1 year ago
Thank you for your lovely feedback. We are delighted you're happy with our service x
Posted 1 year ago
Great price, and well packaged, fast delivery
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Posted 1 year ago
Thanks Dan x
Posted 1 year ago
Delicious coffee and excellent information available about it. Decent delivery options and sizes available.
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Posted 1 year ago
Thanks for your lovely feedback Alex x
Posted 1 year ago
Very friendly and helpful assistance with all things coffee.
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Posted 1 year ago
❤️
Posted 1 year ago
Found this place by chance, amazing coffee!
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Posted 1 year ago
Great tasting tea, high-quality packaging, superb delivery
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Posted 1 year ago
Rinaldo's is rated 5.0 based on 805 reviews