Thank you for sharing your thoughts, Kenneth. We’re sorry to hear that the tea didn’t meet your expectations. We continually work to provide the best quality possible for all of our customers. We appreciate your honesty and hope you might consider giving us another try in the future. ☕✨
“When I received my parcel I was very pleased, as it is a birthday present.
Chocoholics Gift Box. The box that it was in, was packed at the side, to stop it from moving. The chocolate box was not protected, so when opening the outer box, I caught the chocoholics box, now it has little holes going across the top.”
We're sorry to hear the chocoholics gift box was damaged upon opening due to not being protected across the top. Please can you send photographs of the damage to tea@ringtons.co.uk so we can look at putting things right for you?
“Product fine. Logistics let it down.Ordered early and paid for 1to 2day delivery. Took 48 hours for order to be despatched So in total 4 - 5 days for parcel to be received.”
“Ordered a few things, but inside the box it came in the box of shortbread was damaged.I think it was packed that way. Too late to return but was a present.”
“Product great but sent to the incorrect address . Totally my fault but I emailed as soon as I’d realised it had the wrong delivery address and it took 3 days for customer services to come back to me to apologise for the emails not working , by this point I already had the item so it was too late . It was my fault but didn’t think that apology 3 days later was very good and can’t believe a company as large as Ringtons took that long to sort the problem .”
“Absolutely love the hamper and quality is amazing, however I waited a while for this to arrive I did receive an email but was given a delivery day which I stayed in for and it didn?t arrive until 2 days later. By this time it was a postal issue”
“Only just started using teabags and there are quite a few that the perforation along the side are not sealed and are empty of tea. Disappointing. Never had this problem before Biscuits are great as usual tasty ??”
“My mother bought from the doorstep for years. She also bought my husband a diary every year. As she's passed I ordered one for him this year and a couple of treats for us. We were both disappointed with the quality of the Milk Chocolate Mallows and Caramel Wafers. Both tasted really stale. Also feel the quality of the diary is going downhill. I wouldn't mind paying more for quality. I'm just hoping this is a one off after having my mum purchasing from them for years, I do hope their quality isn't goung to be compromised.”
“Disappointed, biscuits broken. Can't understand why it was delivered in separate boxes especially when we are meant to be cutting back on packaging. Didn't have this issue when I had the doorstop service, but the day was changed which meant I couldn't use it anymore. Think I'll be only ordering tea bags in the future.”
“Please note in the order process I could not find where to add a message with the initial order 22/12/2023. Via Ringtons Ltd contact us: I had sent a message with the gift which was not delivered with the hamper. This is the first time this has happened having sent several orders.”
“Product is great as always however the change of delivery service to Royal Mail is a disaster and could influence whether I continue the longstanding family tradition of using Ringtons in tge future. The Royal Mail 48 hour delivery service was several days late and their tracking service dreadful.”
“We live in the Scottish islands, and we find the ?9.95 for delivery excessive especially as we send parcels this size and wait at half the cost. It's a shame because the tea is really nice the biscuits have been eaten and the jellies are being ratioed as I don't trust myself.”
