Thank you for your feedback, Heather! We’re delighted to hear that you enjoyed the chocolate Brazil nuts and that they arrived quickly. Your satisfaction means the world to us, and we hope to see you back for more yummy treats soon! Enjoy!
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to wait for items you have been eager to receive.
We can see you're currently in touch with one of our team as it looks like your order was incorrectly addressed, and we're trying to rectify this for you.
“I made a Christmas order on November 27th for a parcel to be delivered to an address in Italy. I asked on email and also queried to Customer Service if this would be possible. On both ocassions I was told my parcel would be delivered without any problems. Two days before Christmas the order was tracked to still be in Maidstone and would not reach Italy until December 30th. I was given a full refund because of the delay but was told my gift would still be delivered. In the new year I get emails from DHL in Italy asking for more money to deliver my parcel. Customer Service passed my details over to an Ecommerce Trading Assistant who tells me there is nothing they can do. Apparently everything is in the small print and that the 'majority' of overseas parcels get to their destinations, which I find a bizarre admission to make. All parcels should be delivered not the majority. In my view Ringstons are supposedly a reputable company who I believed I could trust. They pride themselves on delivery, but this heritage brand is not telling their customers the whole truth when it comes to overseas delivery. I will not be using them again.”
“Absolutely beautiful gift for my parents for Christmas. They were delighted. Everything was stunning. Great quality and delightful ochristmassy choices. Delivery polite and timely. Nothing at all to improve.”
“I ordered on a Sat evening & when I paid the delivery address reverted to my own, I used Apple Pay. This meant I had to repost from my home to the recipient. Whilst maybe this was not Ringtons fault I think they should have accepted some responsibility as there was no one I could contact to cancel until the Mon am, I believe when parcels are being sent due to busy periods eg Christmas then the Customer should be able to cancel or edit. I therefore find it unacceptable that ringtons did not refund postage & the cost became almost 50% of the purchase price of the goods . Not in my opinion good customer service. I have ordered thugs several times online from ringtons but would consider long and hard before doing so again”
“Ordered 3 hampers only 1 got delivered, got a refund on the two I didn't get which was the day before Christmas eve all because they didn't have enough but I only found this out after more than a week when they contacted me. So my mum and dad are not getting a Christmas present this year because of Ringtons, leaving no time for me to purchase something else as I am very busy ??”
“Ordered 3 hampers only 1 got delivered, got a refund on the two I didn't get which was the day before Christmas eve all because they didn't have enough but I only found this out after more than a week when they contacted me. So my mum and dad are not getting a Christmas present this year because of Ringtons, leaving no time for me to purchase something else as I am very busy ??”
“I ordered this product on 30th November. On 10th of December they asked me to review despite the fact product had never been despatched. Then today 17th December I get a final reminder to review their service yet still no despatch date nor update about what is happening with the order. So I am now worried that product will not be here before Christmas. Therefore my review is --very poor customer service from Ringtons and it is highly unlikely I would ever recommend them to others, nor will I ever use them again”
“I ordered my assorted gift items on 5th November, it is now 16th November and I still haven't received my items. I contacted Ringtons and they acted quickly and assured me Royal mail had failed to deliver and they have sent these to me again...no updates since tho!”
“I accidently put the wrong address for delivery, so l sent 2 Emails, explaining what had happened, and asking for my delivery address to be changed to the same as my Billing address. So my parcel went to Sheffield, and l live in South Shields. I have paid for a parcel of Teabags etc. For a stranger”
“I paid for two deliveries, one on the Isle of Wight had one letter of postcode incorrect and instead of seeking clarification the parcel was not delivered and I was charged delivery costs. The second parcel was not received and yet the delivery was confirmed my Evi. Thus two parcels to bring delight did not happen just money out of my account- very very disappointing”
“Printed only half of the gift card so recipients didn’t know who it was from this is the second time this has happened and did contact them about but they didn’t reply. Bad when you have to pay extra for the gift card and it’s just a printed bit of paper as well. Won’t be using again due to know customer service response”
