“Ordered a few things, but inside the box it came in the box of shortbread was damaged.I think it was packed that way. Too late to return but was a present.”
“Straight forward and easy to order, no problems and delivered on the day stated. Arrived in excellent condition. The item was a gift for my mother, she loved it!, would definitely order again.”
“Product great but sent to the incorrect address . Totally my fault but I emailed as soon as I’d realised it had the wrong delivery address and it took 3 days for customer services to come back to me to apologise for the emails not working , by this point I already had the item so it was too late . It was my fault but didn’t think that apology 3 days later was very good and can’t believe a company as large as Ringtons took that long to sort the problem .”
“I ordered a gift online for an elderly friend. I couldn’t find how to write a gift message, so I contacted Ringtons , and they added one to my order FOC. My friend also lives in a flat, but your delivery driver made sure it went straight to her door. Thankyou so much. What a service ????”
“The biscuits were excellent as always, the only problem came with the delivery…packing biscuits into a cardboard box with little to no bubble wrap results in many broken items. I expect the biscuits left whole but sadly delivery drivers are not always that careful. Maybe a bit of wrap could help. Would buy again as the ginger snaps were gorgeous.”
“Ordered a hamper for my friend in London 240 miles from where I live..It was delivered to her 5 days later full of a selection of treats for her family; they loved it”
“I ordered on a Sat evening & when I paid the delivery address reverted to my own, I used Apple Pay. This meant I had to repost from my home to the recipient. Whilst maybe this was not Ringtons fault I think they should have accepted some responsibility as there was no one I could contact to cancel until the Mon am, I believe when parcels are being sent due to busy periods eg Christmas then the Customer should be able to cancel or edit. I therefore find it unacceptable that ringtons did not refund postage & the cost became almost 50% of the purchase price of the goods . Not in my opinion good customer service. I have ordered thugs several times online from ringtons but would consider long and hard before doing so again”
“My grandma used to have a tea man who delivered these before she passed away, I thought for Xmas it would be a nice gift for family so a bit of her was with us, everyone loved their festive hampers.”
