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Rimmers Music Reviews

4.8 Rating 4,215 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
Fantastic piano - looks beautiful and the sound is perfect. Absolutely worth it!! Brilliant service for Rummers music too.
Helpful Report
Posted 4 years ago
Good advise from the Bolton Team helped me choose the right keyboard for my personal requirements. Delivery received promptly the following day. I realy appreciate the overall service
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Posted 4 years ago
After being let down by another guitar company who promised delivery even though they knew they could not source the guitar, I found the guitar I wanted on the rimmers website. I ordered it at 10 o clock on a Tuesday night and it arrived before 9.00 on Thursday! Excellent service. BTW the guitar is fabulous!
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Posted 4 years ago
No answer at all when I called the Leyland office for information but great help when calling the Liverpool store twice. Rimmers gave me the best price I could find for my Focusrite Scarlet 3rd Gen 2i2; almost £20 less than Amazon and Focusrite. I ordered at just after noon on Thursday 10th Dec and it arrived by 9.27am the next day; amazing turnaround. So far it's working very well through my laptop but yet to try it with a DAW. Thanks Rimmers. As Arnie said: "I'll be back!" Peter Murphy
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Posted 4 years ago
Great service.
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Posted 4 years ago
Ordered Roland R-07 audio recorder from Rimmers. Great service, rapid delivery, and also cheaper than anywhere else.
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Posted 4 years ago
Excellent👍🏻
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Posted 4 years ago
Brilliant service, friendly and helpful .Prices excellent. Would use again .Thank you!
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Posted 4 years ago
I ordered a piano stool for a Christmas present for my husband. It was meant to be delivered the next day but wasn't because a security check on my address needed to be done which I was only informed about on the next day even though the lady on the phone said she had tried to ring me the day before. She hadn't as I checked my phone log and there was definitely no call. The stool did arrive the day after that and I immediately noticed a large dent in the cardboard box which had been taped over. It looked like something heavy had been dropped on the box, and someone had just decided to cover it with tape. As I opened the box, whatever had made the dent had obviously pushed right down through the cardboard and ripped into the top of the piano stool, making it completely unusable. I immediately phoned Rimmers who were very apologetic and told me to take pictures and send it off to the returns department. Unfortunately there was no more in stock, so it couldn't be replaced. I did explain that I needed the return to happen quickly so the money could be refunded to enable me to try and source another stool but another day was wasted because the lady in returns told me she was waiting to hear when more stock would be in even though I had told her that I had already been informed there was no stock. This was now a Friday afternoon so the collection couldn't happen until Monday, and it wasn't until the following Thursday that the money was back in my account. The whole process had taken nearly two weeks and it is now too late to source another stool and get it delivered before Christmas, hence the one star review. I would've thought that a quick quality check of items being dispatched would be standard procedure but apparently not. The experience has put me off ordering from Rimmers again and I am so disappointed that they have spoilt my husband getting his Christmas present.
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Posted 4 years ago
I contacted Rimmers online about a potential appointment I needed to make to purchase some drums in store. I was contact promptly by a knowledgeable man who advised me that it wasn’t necessary to come into store as I could order the goods online & receive them next day at no extra cost. Perfection!
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Posted 4 years ago
Terrible service. I attended their store with intention to purchase a keyboard as a Christmas present for my daughter. I wasn't allowed access to the store and advised to buy it online. Fair enough, I thought, Covid issues and all that. So I found the item and went to checkout. I was offered the opportunity to have it delivered to a different address than my billing address. It was a bulky item and so I opted to have it delivered to my mother's address. Less chance of my daughter being in while it was delivered. Confirmed payment, the transaction went through and I received a confirmation email that Rimmers had received the money and delivery would be made the following day. An hour later, I received an email. For a whopping (I jest) £115 transaction, Rimmers now decided that delivery must be made to the billing address as they are at risk of the payment being "charged back". A refund was arranged which may take up to 48 hours to process and a further 5 days to received, basically I won't get the money until after Christmas Day. The whole thing is a shambles. Why offer the choice of a separate delivery address and why take payment for an order they had no intention of fulfilling. To make matters worse, they don't even have a contact number to be able to speak to a person. Shambles of a company
Helpful Report
Posted 4 years ago
Hi I do apologise if you are disappointed. We didn't reject your order due to the alternate delivery address, it was due to 3d secure not having been successful which does mean the payment is insecure. We did offer you a solution to this so that we could have sorted the order out for you. We do also have a contact number and email clearly displayed on our website. We have refunded your payment immediately, it is out of our control how long the bank takes to get that back to your account unfortunately. Regards Cathy
Posted 4 years ago
Great service, drum kit arrived in record time!
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Posted 4 years ago
I ordered a Boss Waza Air. I choose Riimmer Music because they were the most competitively priced. Had regular updates on when it would be delivered and it arrived in a couple of days. I would use them again
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Posted 4 years ago
I recently purchased a digital piano from Rimmers, having not previously bought anything from them. I found their prices to be the best around and their customer service was excellent. I had a number of questions about my purchase and their staff were very responsive, responding promptly and were friendly and knowledgeable. My order came from Casio and Rimmers kept me informed of progress and delivered the piano when they said they would. Highly recommended.
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Posted 4 years ago
NEVER DEAL WITH THIS COMPANY !!! after ordering a new roland drumkit for £1249. from rimmers ..claiming it would be ready next working day .it took a week to del, Minus a foot pedal after much emailing back and forth , only to find they sent TWO different frameworks !!! never answered their phonelines and bad aftersales ...please beware and expect a rotten service.....should be called Rotten Music ?
Helpful Report
Posted 4 years ago
Hi We do feel this review is unfair. We tried really hard to look after this customer and gave a free of charge upgraded pedal. With regard to the stand, we have given the customer information to contact Roland, the supplier as they have confirmed we have supplied the correct stand. We have a voicemail system and always call people back quickly if they leave a message. I would suggest never dealing with this customer. Totally unfair and unreasonable. Regards Cathy
Posted 4 years ago
Service is good but i think they want to go to school to lean how to pack the item .Has for the Yamaha PRS-S670 Keyboard ok ! Up to now considering it's a demo model thanks
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Posted 4 years ago
I ordered a guitar for my young grandson, easy website to follow, order and pay, it was a sale bargain. . The guitar arrived in less than 48 hours, and well packaged. I'm sure he will be thrilled with it.
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Posted 4 years ago
After some initial issues with our shipment not arriving due to being lost by Rimmer's Music courier partner, Kathy located our goods a few days later and contacted us to arrange redelivery via one of the Rimmers staff which was greatly appreciated. Many thanks
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Posted 4 years ago
Fantastic customer service at Rimmers Music! Martin at Leyland went above and beyond to offer remote advice about selling an old organ. Very pleased with my purchase and delivery. It is also good to feel that Rimmers is there for their customers even after they've bought an instrument. Many thanks!
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Posted 4 years ago
Best price, fast delivery. all good.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,215 reviews