Login
Start Free Trial Are you a business?? Click Here

Rimmers Music Reviews

4.8 Rating 4,202 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,202 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
Rimmers Music 5 star review on 23rd July 2024
Josh
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 30th June 2024
Anonymous
Rimmers Music 5 star review on 27th June 2024
Anonymous
148
Anonymous
Anonymous  // 01/01/2019
My order arrived quickly. Impressed by the service I received.
Helpful Report
Posted 1 year ago
Excellent service as ever from Andrew Lord at the Southport store with my purchase of Yamaha Genos 2. I've been a customer since the early 80s when I bought a steam-driven Yamaha B55N organ. Always highly satisfied with the personal attention. As the actress said to the bishop, it's been a business doing pleasure with you - although I guess that comment may be moderated?!
Helpful Report
Posted 1 year ago
Nice to buy from. They were waiting for stock when I originally ordered, but let me know as soon as stock arrived. Ordering was simple and quick, plus the price was good. Delivery was also speedy, and the product was delivered in perfect condition. Nothing negative to say to be honest. Very happy customer, and will not hesitate to use them again in the future if needed.
Helpful Report
Posted 1 year ago
Had a fantastic experience on the purchase of my Roland TD27-KV2 electronic drum kit from Rimmers Music. Their website is very easy to navigate, and the prices were very competitive compared to other sites. Purchasing was very easy and secure and coordination of delivery through the courier services was made very clear. It is clear to see that the team really care about ensuring you happy with your purchase and although I didn't need it, I'm sure any qualm or question I had would have been dealt with very professionally. Highly recommend!
Helpful Report
Posted 1 year ago
Excellent service from Rimmers Music. There was a slight hiccup with the delivery but Rimmers worked hard to resolve that (issue was with the courier and not Rimmers) and delivery was accomplished to satisfaction. Would use again.
Helpful Report
Posted 1 year ago
Excellent service and cooperation with these guys
Helpful Report
Posted 1 year ago
The purchase of the piano proved to a bit confusing as we weaved our way thru the website. My issue was with deliver; I couldn't do the Thursday, which was the 'next day delivery, so we paid for Friday. It was meant to arrive between 8am-6pm, but only the headphones and piano stool arrived. Piano - no Show! This was 3.30pm. Tried the Track and Trace to no avail. Eventually got thru the Rimmer's in Leyland, who got back in touch after 4.30pm said they collected piano late and was on the van but no way could be delivered by 6pm that Friday. My heart sank!! To cut long story short- piano came about 1pm Monday. I think there is definitely an issue with logistics and needs relooking at. I, by rights, should get my £5.00 back as we had to pay for Friday delivery. Piano itself is gorgeous! Lived up to my expectations.
Helpful Report
Posted 1 year ago
Quick delivery - all good thankyou
Helpful Report
Posted 1 year ago
Rimmers was the only store where I could find what I was looking for without spending over the top..(cover for my Yamaha keyboard) ...great product at a great price..thanks!
Helpful Report
Posted 1 year ago
Easy to order and the keyboard arrived the next day. Unable to take photo as this is a gift for my partners 50th birthday and is still in its box :)
Helpful Report
Posted 1 year ago
My experience of Rimmers was all good. Although not the cheapest, the advice and information was prompt and accurate, so it was a good value deal with a first class delivery service and very helpful lady delivery driver from Edinburgh that coped well with the large, heavy package.
Helpful Report
Posted 1 year ago
Guitar arrived virtually unplayable with very high action. Also a very noticeable imperfection in the wood which was not shown in the photographs or mentioned in the description. Cost me £40 to have the instrument properly set up and would have cost another £40 to return. Would not buy from here again or recommend to anyone.
Helpful Report
Posted 1 year ago
Hi Dennis, I'm sorry you have felt disappointed with your guitar. I've looked into your review and spoken with our expert who listed your guitar and photographed it. Our opinion of the guitar was that it played well and was fantastic value for money. The new price is approx £600 and it was listed @ £379. We took extensive photos of the guitar and would always endeavour to highlight any problems with the guitar, otherwise its a waste of our time listing it, so we are surprised to hear your comment ref the wood. Setup is of course an area of personal preference and peoples tastes can differ entirely. Kind regards Cathy
Posted 1 year ago
Rimmers give the impression of caring about their customers up to the point of sale, but their after sales care is the worst I’ve experienced. I decided to spend a large amount of money on a piano, and it has been a disaster from the moment I made payment. The matching stool advertised was missing and I was given a modern one which does not look right with the piano. When I phoned a couple of days after delivery to say I had regretted the purchase and asked for a refund or exchange I was spoken to in a hostile and rude manner which led to me giving up on asking for assistance. When I went back again to plead for assistance in exchanging the piano for a more suitable model, I was told that would be fine and to go into the store to choose. I did as instructed and spent a long time choosing an alternative. I was then told Rimmers wouldn’t exchange after all and to sell privately. I explained to customer services the impact the stress of this was having on me and after being challenged and again treated with no care a reluctant offer was made to accept less than half the what I had paid just a few months prior, with the expectation that I also spend more towards the alternative. I have been left ignored now and losing money on private sales listings. The treatment I’ve received has been appalling given the amount of money I spent. I would never buy an instrument from this company again.
Helpful Report
Posted 1 year ago
Hi I'm sorry to read this review. We tried to help you with your situation as best we could. Firstly, you purchased your piano in March and didn't make a request to return the piano at anytime. You did enquire about exchanging your piano as we understood from you you felt it was too big for your home. This was after your cooling off period. We suggested you choose a potential alternative to explore part exchanging your piano, but the costs to re-move your grand piano would have been extensive for you. We therefore advised in good faith that you look into selling your piano privately. You then contacted us again as you weren't happy to sell the piano privately, so again we pointed out the costs for you to re-move the piano (as we would have needed to ship from Edinburgh to Lancashire) which I understand from this review you aren't happy with. You haven't been ignored, you haven't answered my email to you from the 9th November which you appear to have received as you say you aren't happy with the price we have indicated to exchange. We are disappointed that you feel the piano isn't right for you, but it isn't our responsibility to check that it fit into your room. With regards to the stool, we have an email chain where we explain the issue with the stool and you were perfectly happy at that point. We are a reputable company and if we haven't given the service we should have will always endeavor to make things right for the customer and are happy to say if we a situation is caused by us. Its not reasonable to say this is down to us. Kind regards Cathy
Posted 1 year ago
Product good but delay in delivery
Helpful Report
Posted 1 year ago
Very helpful answering my queries. Would recommend. Thank you.
Helpful Report
Posted 1 year ago
I was looking for a decent midi keyboard to have a go at learning with the pianovision app and got the yamaha np32 at a great price , great delivery service . Overall you cant go wrong . Thankyou .
Helpful Report
Posted 1 year ago
Fantastic service from Rimmers we ordered our Yamaha YDP 145 and it was delivered the next day how cool is that. The piano is brilliant the sound is just as Graham described it in his video.
Helpful Report
Posted 1 year ago
A very good service, just what I was looking for.
Helpful Report
Posted 1 year ago
I purchased a Yamaha P125a digital piano plus Rimmer's double x stand. They arrived the next day! I'm absolutely delighted with the quality and the service. I had previously phoned Rimmer's to ask for some information and they couldn't have been more helpful.f I highly recommend this company.
Helpful Report
Posted 1 year ago
I recently purchased a piano cover for my Roland piano. I am delighted the prompt service that Rimmer's Music provide.The cover is of high quality for small cost excellent value for money. Delivery was very prompt the day after my order was placed. Thank you Rimmer's I will definitely recommend you to my friends.
Helpful Report
Posted 1 year ago
Rimmers Music is rated 4.8 based on 4,202 reviews