Login
Start Free Trial Are you a business?? Click Here

Rimmers Music Reviews

4.8 Rating 4,217 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,217 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 3rd April 2024
Annette
Rimmers Music 5 star review on 26th January 2024
Sule
Rimmers Music 5 star review on 25th January 2024
Michael
Rimmers Music 5 star review on 16th October 2023
Anonymous
Rimmers Music 5 star review on 11th September 2023
John
Rimmers Music 5 star review on 15th March 2023
Robert
Rimmers Music 5 star review on 16th February 2023
Paul
92
Anonymous
Anonymous  // 01/01/2019
Delighted with my purchase. Also, really happy with the great service and communication from Rimmers Music! Thank you.
Helpful Report
Posted 4 years ago
I am very happy with your service and you do not mind talking to me if i have a problem.
Helpful Report
Posted 4 years ago
Ordered a case from them, received confirmation of order with delivery date, requested delivery a day later than informed, received confirmation of new day, THEN NOTHING APPEARS ON THAT DAY ! Spoke to them and promised an immediate update of tracking and a return call, NO CALL BACK ! I then called them back and told I would get a call and in the conversation they mentioned their suppliers name! Still awaiting a call from them decided to call their supplier who told me that they had not received an order from them and the case was not in stock, I called Rimmers back informing them that they had no record of an order at their suppliers, also informing them that they had no stock to send out. In business a companies worth is how it responds to a problem ! For myself my inconvenience of waiting around for a full day of my life and my wife having to make alternative arrangements to get to and from work means nothing to Rimmers, I suggested and requested they order from my normal suppliers of musical instruments themselves seeing as they had my money for a week but they refused and only made a refund, do yourself a favour and order musical instruments and all accessories from https://www.thomann.de/gb/index.html where I have never had any problems over many orders and now ordered what Rimmers couldnt supply after taking my money, I fell into this trap as Rimmers were £8 cheaper NEVER AGAIN
Helpful Report
Posted 4 years ago
Hi We are really sorry we weren't aware that our supplier wasn't able to source your item. We have been honest about the situation and have given you your money back as soon as we have been able to speak to you. We did our best to sort this out, but aren't able to buy from another retailer to fulfil orders for our customers. Regards Cathy
Posted 4 years ago
Brilliant service. Delivered next day as promised. Very competitive prices. Had a issue with a keyboard i purchased, replaced within 2 days. Excellent
Helpful Report
Posted 4 years ago
next day cheers
Helpful Report
Posted 4 years ago
Very easy to do, very efficient and a perfect result. Thank you
Helpful Report
Posted 4 years ago
Fantastic company, ordered in the afternoon arrived the next day. I emailed to ask when an item would be back in stock, I received a phone call a couple of hours later telling me when the item would be back in stock (Friday), I ordered it and it was sent the day they said and arrived Monday. Plus the prices are so much cheaper than everywhere else. Every company should be like this
Helpful Report
Posted 4 years ago
Bought a used instrument online from this company and they sent an item in considerably worse condition than advertised.
Helpful Report
Posted 4 years ago
We re extremely surprised to see this review as we went to great lengths for this customer. He wasn’t in to accept his delivery and asked us to alter the delivery address which we simply couldn’t due to the risk of fraud. He then asked us to return the piano to us which we organised, he then changed his mind and we re-diverted the piano back to the original delivery address. We really didn’t do anything but try our best to fulfill this order to the best of our ability. We re really disappointed This review has been posted. Cathy
Posted 4 years ago
I bought a Kawai CA98 Digital Piano from Rimmers Music. From the outset they were excellent, making every effort to ensure that my choice and purchase ran smoothly. I will buy again from Rimmers as they do look after their customers.
Helpful Report
Posted 4 years ago
Received the package in high quality condition! My electric piano is working swiftly as expected! Many thanks team!
Helpful Report
Posted 4 years ago
I ordered the Boss SY1 Synth pedal , the delivery was very quick. Will definitely order from them again !
Helpful Report
Posted 4 years ago
Recently part exchanged my acoustic piano for a digital keyboard. I found Rimmers to be extremely helpful, fair and professional. I would absolutely recommend them. Ask for Hedley :)
Helpful Report
Posted 4 years ago
Found exactly what I was looking for, thanks to a very helpful website, which was delivered quickly in perfect condition. .
Helpful Report
Posted 4 years ago
Easy to use website Ordering & payment screens very straightforward Ordered item arrived in less than 24 hours postage free Delivery company advised of delivery time in advance and arrived bang on time. Product arrived safely, packaged well. Very pleased You can't ask more than that!
Helpful Report
Posted 4 years ago
I was let down by another well known on-line supplier who took my order and money for what was an “in stock” item on their web site, but turned out not to be, so I contacted Rimmers for the same item which again was showing as an in stock item on their website. I was assured the item was in stock, but the guy double checked with the warehouse and sure enough all was ok. This was a surprise as at the time all other on line sellers had none! As promised, the item was despatched and arrived the next day. Great service and highly recommend Rimmers.
Helpful Report
Posted 4 years ago
The goods arrived in good condition but there were so many problems with the delivery that I will not be doing business with Rimmers Music again. I had to drive to TNT's depot 25 miles from home and I spent about 30 minutes on the phone before DPD would deliver guitar strings through my letterbox. Rimmers have not replied to my complaint email either.
Helpful Report
Posted 4 years ago
Hi We re sorry that you were disappointed with your delivery. As per our conversation we ve had, I have explained that we believe that we use the best possible couriers in the marketplace. Unfortunately it does go wrong on occasions. We do have a do not leave safe policy which is due to security but we could have over ridden that for you in this instant had you let us know, then you wouldn't have need to make the drive. Best regards Cathy
Posted 4 years ago
It was very good from start to delivery, however I dont lick the keyboard and wont be buying on line again unless I have tried the goods. I will be trading it in Thank you Dave Clayden
Helpful Report
Posted 4 years ago
Purchased a P125 yamaha keyboard and bench on line from this Company. Easy to order on line. Delivery was when they stated - excellent! Both items were so well packaged therefore resulting in no damage during transportation. I would highly recommend this Company for the items I have purchased from them.
Helpful Report
Posted 4 years ago
The process of purchasing the P-125 was simplicity itself from ordering before 4pm on a Tuesday ,to it being delivered before 4pm the following day, Wednesday. My daughter was absolutely delighted with the Yamaha keyboard, with all the accessories .
Helpful Report
Posted 4 years ago
Excellent prompt and knowledgeable service. I bought a Boss ME80 effects pedal at the best price around.
Helpful Report
Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,217 reviews