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Rimmers Music Reviews

4.8 Rating 4,215 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
Delivery was really quick next morning before 9am. My son is over the moon with his guitar and case. Thank you
Helpful Report
Posted 3 years ago
Excellent b4 and after service-Highly recommend xxxx
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Posted 3 years ago
I bough Carlsbro CSD600 Electronic Digital Mesh Head Drum Kit from Rimmers Music, excellent item and fast delivery!! very happy! I would recommended *****
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Posted 3 years ago
Ordered Yamaha P125 online. Delivered next day no fuss, great service, would recommend highly. Patrick, Newcastle UK
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Posted 3 years ago
Great well set up SquierBronco Bass, Delivery great and on time
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Posted 3 years ago
Good sales person to deal with. No hard sell pleased with service
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Posted 3 years ago
My guitar purchase was made so easy, the the web site is simple to negotiate. The guitar was shipped and arrived on time. Communication was excellent, and the parcel was easy to track. I was surprised by the packing, which must have been adequate, because the guitar arrived in good condition, despite the box a bit the worse fr wear, I personally would have preferred the packing to be more crush resistant.
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Posted 3 years ago
Ordered a foot switch it came promptly as arranged,works well,very pleased with the product.I will shop again at Rimmers Music.
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Posted 3 years ago
Web site was easy to navigate and find what I wanted at a very good price. Fast delivery and item arrived as ordered. Would definitely use again. Thank you.
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Posted 3 years ago
Swift delivery. Everything perfect
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Posted 3 years ago
Purchased the Casio cdp s100 and of course I did my research before buying and I can assure you I’m very happy with with it!!
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Posted 3 years ago
Came in like 2 days, everything was good
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Posted 3 years ago
Always nervous when trying a new company, but these go guy's are brilliant. Item I orderd was cheaper than other sites previewed. But the making of the sale for me, is the delivery, next day and updated all the way. I would use agin and highly recomend.
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Posted 3 years ago
The tuner was smaller than my last one. Works great.
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Posted 3 years ago
Fantastic service
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Posted 3 years ago
Bought a guitar that had a chip in the paintwork which had obviously been covered up. As soon I turned the guitar over a slither of wood which had been shoved in to cover this fell out. I emailed twice with several photos but received no response.
Helpful Report
Posted 3 years ago
Hi As per our conversation we don't have any emails that we don't respond to and are extremely responsive to all our contact from customers. We ve been unable to locate the emails that you are saying you have sent other than the one today asking why we hadn't answered you which prompted my call. I understand that you are now going to forward your pictures via whatsapp using the number provided so that we can look into what you are reporting. I can re-assure you if we are listing an item that has any damage, we will go to every possible length to hi-light that issue using pictures and description as it is a total waste of time for us to list something thats not totally accurate, as it will result in a return which is not the outcome we are looking for. Regards Cathy
Posted 3 years ago
Hi We have now provided check before dispatch photos which confirm the guitar had no damage when it left us . Regards Cathy
Posted 3 years ago
I am far from being a satisfied customer (109739) Ordered on Tuesday expected delivery by Thursday 18:00, still had not left Leyland at 16:00 on Thursday. Guitar arrived Friday afternoon however the quality of the lacquer finish around the rear cavity was defective and unacceptable. Rimmer returns responded "Looking at your photos I dont see anything unusual with this model of guitar. This isnt something that has come to us before or any issues with the lacquer. If you were to return the guitar for a replacement this would be the same around the cutout.” I know this guitar is not an expensive top of the range model however this kind of indifference is not acceptable. It is judgemental and uncaring. More important any new guitar should not have a finished defect. I wish to return it but I have been asked for the serial number to pass on to your supplier. I fear this will be a long drawn out process and contrary to your returns information/policy.
Helpful Report
Posted 3 years ago
Hi We're sorry to hear that your delivery was slightly delayed, we are experiencing some courier delays at the moment due to volumes unfortunately. With regard to the finish of the guitar, we have checked the photographs supplied and advised you that in our experts opinion that this is a characteristic of this model and another of the same model would be the same finish. If we have asked for a serial number this is standard procedure with regard to returning an item and we can assure you we will not treat this with indifference and this will not draw out the process in way. Regards Cathy
Posted 3 years ago
Bought a Mustang Micro at a better price than I could get on the Fender website. Great piece of kit for s great price. Delivered on time with no fuss. Thanks guys
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Posted 3 years ago
I ordered my new guitar. It was delivered in perfect condition and ahead of schedule. The staff were a pleasure to deal with and I would recommend Rinmers.
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Posted 3 years ago
I am very happy with the product so far as of course the keyboard is exceptional as expected. Two mistakes were made with the delivery though, As I had paid extra to nominate a delivery date for which I waited in all day. The keyboard came a day late, and without the keyboard cover which I had ordered in addition. The keyboard cover came a day later. Customer services were fine and responded accordingly with explanations which I accept. However, this is part of the customer service and the delivery should’ve been made on the day indicated, as it was a great inconvenience and wait in.
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Posted 3 years ago
Rimmers Music is rated 4.8 based on 4,215 reviews