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Rimmers Music Reviews

4.8 Rating 4,213 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,213 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 9th January 2025
Ruwan
Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
Rimmers Music 5 star review on 23rd July 2024
Josh
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 2nd July 2024
David
Rimmers Music 5 star review on 30th June 2024
Anonymous
149
Anonymous
Anonymous  // 01/01/2019
A good cover but would have been nice had it been a little bigger but doing the job if it wasn't for the postage I would order one more for my second keyboard
Helpful Report
Posted 1 month ago
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Posted 1 month ago
Bought an excellent quality leather Taylor guitar strap. Fast shipment. Will buy from you again
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Posted 1 month ago
The piano arrived in boxes, and it was necessary to be a 3 dimenional jig-saw expert to put it all together, along with an infinity of patience The wiring/cabling was an added complication. I have so far, managed to get into the "Concert Grand" mode although pedal functioning has yet to be solved. As and when functioning properly, I am sure it will be a very nice machine
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Posted 1 month ago
Fast Delivery, great communications. Recommended!
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Posted 1 month ago
Very fast, efficient service with great communication.
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Posted 2 months ago
Very smooth experience. Order delivered on time and as described. I was kept informed during each stage of the process. Very happy with my purchase. Thank you
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Posted 2 months ago
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Posted 2 months ago
I will definitely order from Rimmers Music again. My order arrived next day and I'm very pleased with the purchase of my Roland headphones.
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Posted 2 months ago
Very good company and a lot of positves about the whole experience. Also a very fair price for the Kawai digital piano The only slight drawback for me was not being able to track the parcel slightly more accurately, time wise, as it got nearer to me... however this may well be due to my lack of iphone knowledge regarding the delivery company options and certainly not a reflection of Rimmers themselves.
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Posted 2 months ago
Dealt quickly with my postage queries and sent me a perfectly set up guitar, exactly as described. Postage to Scottish Isles no extra 👍🏻
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Posted 2 months ago
Satisfactory service
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Posted 2 months ago
Kerbside delivery only for a 100 kg package isn’t really good enough when you’re spending a lot of money on an instrument. Not only that, the courier TNT only had one delivery driver so I had to help him out the van with it.
Helpful Report
Posted 2 months ago
We appreciate your feedback and apologise for the inconvenience caused. We understand that a kerbside delivery for such a substantial and high value instrument can be challenging, and we're sorry that the delivery service did not meet your expectations. We’re actively working with our couriers to improve the delivery experience for our customers, especially with larger and heavier items, and your feedback highlights the importance of these efforts. For future orders, please feel free to reach out to us directly so we can explore alternative delivery options that may better suit your needs. Thank you again for your valuable input, and we hope you enjoy your new instrument! If there’s anything further we can do to help, please don’t hesitate to let us know. Thank you, Beccy
Posted 2 months ago
Very pleased with purchase, speed and after sales.
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Posted 2 months ago
Contact was difficult - no answer to telephone call and no return call until too late to buy for next day delivery and then no answer again when responding to message - so only bought one guitar (gs mini +) but realy wanted info/availabily to try and buy taylor 812. Great delivery service but poor telephone contact disappointing.
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Posted 3 months ago
Hi Christopher, Thanks for your review. I’m really sorry to hear about the trouble you had getting in touch with us. I completely get how frustrating it is when you're trying to get information, and I understand why you’re disappointed. It would be great if you could contact me directly at beccy@rimmersmusic.co.uk so I can have a look at where we have gone wrong so that we can provide a better service. Thanks for your patience, and I hope we can make your next experience a great one! Thank you, Beccy
Posted 2 months ago
I recently bought a Yamaha CLP-875 from Rimmers Edinburgh. I honestly can't recommend them enough! I delt directly with manager Pete Nicholson. Not only did he deal with my every question and request, he went above and beyond to help me, with what I'm sure wasn't the most straightforward sale. I'm not very technically minded so i asked Pete for some input. He even watched a YouTube video I sent him and gave valuable advised on the correct settings to suit the piece. He's such a kind, helpful person. I can't thank or recommend Rimmers Edinburgh and Pete Nicholson enough. Thank you guys. You're incredible. Kind regards Melanie Mears
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Posted 3 months ago
Excellent fast delivery and after service. Would happily recommend.
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Posted 3 months ago
Next day delivery of a digital piano and piano stool is quite impressive.
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Posted 3 months ago
Excellent service and quick delivery. I would highly recommend- thank you
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Posted 3 months ago
It really is very difficult to contact anyone in person. Needs some action please
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Posted 3 months ago
Hi We have a manned phone number to call 01772622111 where you can speak to a member of staff. If the lines are busy you can hold or leave a message. We also have a customer service email address that is responded to really quickly, within 24 hrs as absolute max depending on the time of day. If you need any help please email me cathy@rimmersmusic.co.uk Regards Cathy
Posted 3 months ago
Rimmers Music is rated 4.8 based on 4,213 reviews