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Rimmers Music Reviews

4.8 Rating 4,214 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,214 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
Excellent service and quick delivery with a competitive price. Very pleased.
Helpful Report
Posted 4 years ago
Great price and great service. Was notified when new stock arrived, placed an order and was plugging in my new amp within 24 hours. Couldn't ask for more. Thanks guys.
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Posted 4 years ago
I have not receive delivery of the item you’re asking me me to star your operation. Right now, your star is zero. Please tell me when I will receive the goods. Thanks Akinbola
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Posted 4 years ago
Hi Your order was dispatched on the 1st June, we were unaware that you haven't received it as you haven't let us know. I have tracked your order and delivery has been attempted. I will contact you tomorrow once I have spoken to the courier to ascertain what is happening regarding your delivery. Cathy
Posted 4 years ago
Great prices, quick delivery. Very happy with item.
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Posted 4 years ago
Excellent service from Rimmers Music. I ordered a Casio AP 470 digital piano from them and it was delivered to me within 3 days even during Corona Virus pandemic. I will be very happy to use them again in the future.
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Posted 4 years ago
I wouldn't hesitate to buy from Rimmers Music again. Next day delivery, great service
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Posted 4 years ago
Guitar was a great price and good updates regarding deliveryb
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Posted 4 years ago
One orders goods online, they arrive - that is the normal shopping experience, it is what one expects. What is there to add? Well, only that when Rimmers Music advertise next-day delivery they actually mean it. I was amazed and delighted.
Helpful Report
Posted 4 years ago
I placed an order with Rimmers on the basis that the instrument was in stock and available for dispatch within four working days. Not only was that not true and they didn't have the item in stock but they have advised first of all a week for obtaining the item, then a month, then today (after 42 days since the order) I am told it wont be with them (not me) until the end of June at the earliest. Whilst I appreciate there are problems getting the item in stock due to COVID 19, the problem here is incorrect information on the website and a lack of customer care. I have had to do all the chasing of this so far and today (again, day 42) is the first time they have bothered to contact me themselves without chasing. To add insult to injury they have charged me an extra 20 quid for a delivery that hasn't happened just because I live in Northern Ireland (thats still the UK last time I checked.) Not happy at all. Once this order arrives I will not be using them again and would urge anyone thinking of placing an order with them to seriously consider going to another retailer.
Helpful Report
Posted 4 years ago
Hi We've updated you 4 times, left your 2 voicemails and have emails to confirm this. This is out of our control, our supplier is struggling to obtain stock at the moment meaning the date has moved several times. We 've tried our best to update you. The delivery charge to Ireland is what our carrier charges us. We can't ship it free as we don't have enough margin in the product. We will refund your order for you today as we don't feel comfortable to supply you Regards Cathy
Posted 4 years ago
Ordered a Fender Acoustic F125. Sounds great. Excellent service. Will use again. Thank you
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Posted 4 years ago
Emailed as soon as the guitar was back in stock and despatched very quickly. Thanks
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Posted 4 years ago
Apart from the written ( unmodified for virus) information that delivery was next day, the help desk was excellent, thankyou Gary, also the rest of the service was equal to it his.
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Posted 4 years ago
very happy with the purchase
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Posted 4 years ago
My stool arrived abused and smashed up. There phone line doesn't exist and emails I don't get response. im hopeing its the lock down the reason no response. I feel robbed of hundreds and left with damaged goods. I wont be getting the rest of my studio and musical instrument and equipment here I liked the stuff they have but wont be able to purchase more and im waiting for other compaines to get the same products in so I can go with who I trust. Id advice as customer to never use DPD, Disrespectful underpaid staff with no respect for peoples belongings.
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Posted 4 years ago
I bought a lovely piano stool for 200 pounds but its been smashed up, still heard nothing back. When I'm not 200 pound down and have a stool, five star will be given but right now im devastated with now response and I don't have 28 days to wait then argue about it when its passed the carriers report date. just been sold damaged stock, gutted. sneaky driver took pictures of none damaged side on delivery. He should be sacked. for playing a snide game
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Posted 4 years ago
I am thrilled with my purchase .Thank you .
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Posted 4 years ago
Very quick delivery and I love the electric piano.
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Posted 4 years ago
Started learning during lockdown. Been looking for a digital piano for a while as only been able to use a piano phone app, Best price around for the yamaha bundle, easy ordering, delivery was a little problematic as only 2/3 packages arrived on delivery date didn't need to contact Rimless as an email to couriers sorted it out and the missing package arrived the next day, all set up and ready to go. Can't wait to start using it and continuing to learn the piano as a beginner. Highly recommend the service was excellent.
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Posted 4 years ago
Excellent service - notified as soon as out of stock item became available and prompt delivery, all as promised. Good quality product at good price.
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Posted 4 years ago
Bought an unboxed amp through the eBay store. Was in perfect condition, delivery was quick and the transaction hassle-free. Got a good deal on an item that was already best-price available.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,214 reviews