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Rimmers Music Reviews

4.8 Rating 4,215 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
My purchase arrived promptly as promised & was great quality as described. Good service.
Helpful Report
Posted 4 years ago
Extraordinarily impressed with the rapid turn around and delivery of our new Yamaha digital piano and keyboard. We ordered it on-line on a Tuesday - it was delivered to our house in under 24 hours - the very next day. And this, during a lockdown period. Greatly enjoying the keyboard.
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Posted 4 years ago
Poor Delivery Service And very Poor customer service 1st and Last time I deal WITH THIS COMPANY RIMMERS
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Posted 4 years ago
Rimmers had a good offer on the keyboard I wanted. It was delivered within two working days. Very impressed.
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Posted 4 years ago
Fantastic ordering experience. Many thanks!
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Posted 4 years ago
I bought a digital piano from Rimmers Music because I knew as much about the product by using the online information as I would have done going into the store. I had a couple of additional questions and I was quickly able to speak to someone. The price suited my budget and is exactly what I was looking for.
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Posted 4 years ago
Really professional company who always deliver excellent goods and customer service
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Posted 4 years ago
Fast delivery. Good product.
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Posted 4 years ago
Horrible customer service experience. I ordered a guitar for my partner's 30th birthday and received the wrong model. The correct model went out of stock on their website, and they were never able to confirm whether they had it to replace what I'd received. After 24 hours I gave up and ordered elsewhere, and it was only after receiving photos of the guitar and serial number (which was tricky to get as my partner works from home!) that they initiated the return. They offered nothing to make it up to me, it's clear they don't care about future business as a customer. If you're unable to provide stock reports in these kinds of circumstances, you shouldn't be trading.
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Posted 4 years ago
Arrived on time. Very well packaged. Very pleased all round.
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Posted 4 years ago
Ordered two items from them. The order was declined due to "The address you have entered for the card do not match the card issuer records making this an insecure payment.". However the billing and delivery address match the one I have in my bank. I've reached out to ask whether this check is done automatically only or is reviewed by person too. My question about why it was considered incorrect was ignored by the customer service (Cathy). So either their checks are incorrect, or a different writing of the address leads to a system declining the order and is not reviewed by a person. Both of that doesn't seem correct to me. This is the first time I encounter anything like this here in the UK, and it is quite an unpleasant experience. Now I need to wait for the refund as well as search for another store to order the items. (I will not gamble again with this store on declining or not my payment method).
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Posted 4 years ago
Genuine item arrived very promptly. Very happy with service.
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Posted 4 years ago
Great service fast delivery Great product
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Posted 4 years ago
Hi there,I just wanted to say that I am very pleased with my purchase,the price was great,speedy delivery and very easy to navigate on the website,5 star! :-)
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Posted 4 years ago
Competitive prices, swift delivery and very quick to respond to post delivery questions.
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Posted 4 years ago
I recently purchased a guitar and it arrived quickly and intact. Would highly recommend to anyone looking for a musical instrument. Great site, good prices and great customer service.
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Posted 4 years ago
I had an intial issue with the delivery address of my order, but the staff at Rimmers sorted it out extremely quickly. They were friendly and efficient and all the admin was sorted out with minimal fuss. My keyboard then arrived much more quicly than anticipated, and it has been perfect so far! Very pleased all round.
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Posted 4 years ago
I recently purchased an electric keyboard. The customer service and delivery time was outstanding. I left a message with a query and somebody actually rang me back the same day. Thank you so much.
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Posted 4 years ago
Excellent company great service brilliant price excellent next day delivery
Rimmers Music 5 star review on 7th January 2021 Rimmers Music 5 star review on 7th January 2021
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Posted 4 years ago
Rimmers managed to deliver my digital piano during Christmas time as promised as a next day service. Good service.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,215 reviews