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Rimmers Music Reviews

4.8 Rating 4,234 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,234 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 19th January 2025
Nor
Rimmers Music 5 star review on 9th January 2025
Ruwan
Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
153
Anonymous
Anonymous  // 01/01/2019
no issues good service
Helpful Report
Posted 6 years ago
Excellent service - digital piano dispatched immediately - very impressed.
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Posted 6 years ago
Prompt delivery. Excellent service. Instrument perfect. Good value for money. Yamaha GL1 Guitallele.
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Posted 6 years ago
Efficient. Ordered Yamaha 515 in afternoon and delivered next day.
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Posted 6 years ago
Packaging was dreadful full of Tesco bags. No e-card with the keyboard to download music. No response from the email we sent on the day of delivery stating the above
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Posted 6 years ago
Hi I'm so sorry to hear you're disappointed. We did list this item as clearance and show that the item had been un-boxed. I believe we have now sent you the information to enable you to download the software. Please let us know if we can help any further, we want you to be totally happy with your purchase Regards Cathy
Posted 6 years ago
Very helpful, customer service is second to none. Super fast hasslefree delivery to the Isle of Man.
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Posted 6 years ago
Excellent punctual delivery. The perfect keyboard for our community choir. We’re all very happy with it.
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Posted 6 years ago
Very helpful staff, great advice, great products and a good aftersales support too!
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Posted 6 years ago
Order placed for a digital piano bundle on Saturday afternoon. Delivered Tuesday morning to North London. No problems, very impressed
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Posted 6 years ago
This was so east.... found, click and delivered. Really was this simple. Excellent communication throughout made this a painless purchase
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Posted 6 years ago
Product excellent exactly what my 13 yr old wanted for her birthday! Packaged well and delivered on time. Very pleased.
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Posted 6 years ago
Recently purchased a yamaha P121 Pleasant no fuss transaction with delivery next day Many thanks
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Posted 6 years ago
They had a cheaper price than everyone else however I have paid the difference in postage both for delivery and a return. I’ve been inundated with sales emails from them but not many replies to my questions. I return something recently and paid the difference for something else. They charged me a little bit more than was Quoted in the email. I am now eagerly awaiting the replacement product and have heard nothing.
Helpful Report
Posted 6 years ago
Hi Emma I think you have emailed us last night to confirm that you are returning your unwanted item. We have organised your replacement and will send it out for you as soon as we receive your original order. If we can help you with anything, please do get in touch. Regards Cathy
Posted 6 years ago
Easily the best service I've ever had from an online retailer. Great Prices , knowledgeable Friendly advice and double quick delivery. Will Certainly Buy Again
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Posted 6 years ago
Great service, super quick shipping!!
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Posted 6 years ago
I would have rated this Good or even Very Good if it hadn't been for the amount this whole transaction and experience became inconvenient and so quickly too. I ordered a digital piano from Rimmers in the Christmas holiday. I spent many hours researching who was best to order from and in the end, was so blinded by choice that I decided to go with Rimmers mainly because they were the only company offering New Year's Day delivery (as stated on their website). I placed the order and then received an automated confirmation email from them which stated that they actually would not be delivering on New Year's Day. A direct contradiction of what was stated on their website. Immediately I emailed them to find out what was going on and stating that this was the only reason I ordered from them and if it couldn't be honoured, I'd be asking for a refund (not a small amount of money either at over £700). The next day I received a phone call from someone at Rimmer's saying "of course couriers don't work on New Year's Day". I explained that A) I wasn't a courier or in the retail industry so would not have known this, B) there website actually stated "NEW YEAR'S DAY" as an option on the drop down list and I was charged for that particular day and C) that it was the only reason that I wanted to use them so would want a refund. He then admitted that it was a known problem (why not get it fixed then), and that I could have the following Saturday instead. Reluctantly I agreed to this and he then tried to charge me another £18 for that date! I refused and told him that they had already received payment for delivery and he eventually agreed to have it delivered that day at no extra charge. I work full time. I only have one day on the weekend (usually a Sunday) off but changed this to the Saturday so that I could receive the (7am-7pm) delivery. I received confirmation that the digital piano had left Rimmer's and was now with TNT. I could track its progress. From the moment I checked its progress that Saturday morning, I knew it wasn't going to arrive. According to the TNT tracking page, it was still awaiting collection in the depot which is a full 5-6hours drive from my house. 7pm came and went and there was no delivery. I couldn't even call anyone to see what was going on because, despite still operating over the weekends, apparently there is no way of contacting ANYONE at TNT OR Rimmer's! In the end I had to leave a rather disgruntled message on Rimmer's social media page which was responded to the next day. I got a call from Rimmer's on the Monday after the weekend the delivery was expected and it was luck that I was on my lunch break and able to answer my phone. He told me that the piano had actually been delivered and signed for at my house. I explained that I was at work so who had signed for it when I expressly told them that I could not receive a delivery, especially of that value, during the week because I was at work. Turned out that by some dumb luck, my cleaner had arrived a couple of hours later than she normally does and was there when it had arrived. She knew I'd been waiting for it and signed for me so it could be safely delivered indoors. I dread to think what would have happened if she had not have been there.
Helpful Report
Posted 6 years ago
Hi I'm so sorry that things have not gone as we would like and that you are disappointed. Unfortunately our system has allowed you to select a custom delivery date, which in your case was New Years day. Our system shouldn't allow dates such as Christmas day, New Years day to be selected as they are not available delivery dates due to the fact that they are not working days and therefore couriers are unable to deliver on those days. We did upgrade your delivery at our expense and unfortunately our courier did let us down for which I sincerely apologise. They were running behind due to Christmas deliveries and did deliver on the next available day. If there is anything that we can do by way of further apology, please let us know as we would like you to be happy. Regards Cathy
Posted 6 years ago
Sent wrong connector but as soon as told sent the right part quickly guy on the phone helpful
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Posted 6 years ago
I made a purchase from Rimmers for a gift for somebody. As I personally do not play the instrument, I relied on them for advice and guidance. The staff could not have been more friendly, knowledgable and friendly. Thank you so much Rimmers for all your help. I will certainly come back to you if considering making any future purchases relating to instruments in future.
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Posted 6 years ago
Very helpful and pleased with purchase, Thanks
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Posted 6 years ago
I got a good price, sound advice and excellent service from Rimmers. The sales staff on the phone (Headley?) were friendly and knowledgeable and I felt they worked hard to deliver me a deal I was happy with. The product turned up bang on schedule and so far I have been delighted with my purchase. Would definitely recommend and use Rimmers Music again.
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Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,234 reviews