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Rimmers Music Reviews

4.8 Rating 4,234 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,234 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 19th January 2025
Nor
Rimmers Music 5 star review on 9th January 2025
Ruwan
Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
153
Anonymous
Anonymous  // 01/01/2019
Was contacted by phone on the day placed order online, to say electric piano could be delivered next day but stand not in stock. I said hold piano 'til stand available. Another call approx 1 week later to say stand now available, when would suit for delivery. I said how about next day and it arrived following morning. All items present and in pristine condition. Very pleased with the Yamaha piano and excellent service from Rimmers.
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Posted 6 years ago
This is a fantastic bundle, everything needed for an intermediate player. This was fantastic value too so really pleased with our purchase. The pIano is beautiful and the bundle is excellent quality The only negative is there was no communication by email or on my account to say our order wasn’t arriving on time. My account just said processing order. When I ordered the item it was in stock with next day delivery. Great! In time for my daughters birthday. I received a confirmation email but I heard nothing about delivery so I contacted Rimmers to be told the item wasn’t in stock and it would arrive the following week. This was disappointing because the website stated it was in stock when I ordered. After this I did receive updates and the item arrived a week later. Overall I’ve received an excellent product though the communication could have been much better.
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Posted 6 years ago
Everything is good😊
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Posted 6 years ago
Very helpful
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Posted 6 years ago
All the guys at Rimmers are great, very helpful & fixed my guitar lead output for me whilst I waited & did a top job & very professional. Shaun gave us a demo on the ukele as Lorraine had always fancied having a go & we left with one so she’s busy learning that, can highly recommend Rimmers in Leyland for all your music needs. Cheers guys & see you soon for that 72 Fender Tele, Jason & Lorraine
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Posted 6 years ago
Excellent :)
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Posted 6 years ago
My first order with Rimmers, great prices and customer service. Unfortunatly, due to stock shortage and goods being despatched direct from supplier there was a mix up with delivery address (I specified a different to invoice address) I did get everything and quickly but only by good luck as I had not intended to be home on the day of delivery. These things happen occasionally and won't put me off ordering again with Rimmers.
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Posted 6 years ago
I visited Rimmer's shop in Leith, Edinburgh looking for a basic digital piano. I liked the look of one on the shop floor and when I enquired, was under no pressure at all to upgrade to a more expensive one. Most of the items I ordered was in stock at the store but those that weren't, were shipped from the warehouse in time for me collecting them a couple of days later. Staff were very pleasant. Thank you.
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Posted 6 years ago
Excellent service and great price. I would definitely use Rimmers Music again.
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Posted 6 years ago
Fast delivery when they said they would. Slight price reduction when asked. Excellent condition.
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Posted 6 years ago
Ordered a piece of kit for my studio and decided it was not for me, the return process was a doddle and I would use this company again, Great customer service can be hard to find but I would use this company again no question.
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Posted 6 years ago
Great service, guitar cable as described in first class condition
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Posted 6 years ago
I was pleased to be able to order a book of sheet music. The web page said delivery next day for orders taken before 4:00pm. Several days later I read more of the small print. They seem to find orders of less than £25:00 rather inconvenient. It arrived a week later. Disappointing.
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Posted 6 years ago
This customer has not read the details on the product, his order, the email we sent, or the tracking information update. At every point is says to "expect your order within 7 days" and we use Royal Mail second class mail for music books to keep costs down for our customer on small value items. He got the item in 4 days. This review is completely unfair, the customer either cannot read, or has not looked at all the information given to them at all? This review should be removed as its the customers mistake not ours!
Posted 6 years ago
One word excellent
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Posted 6 years ago
Excellent service, prompt delivery. I would definately use Rimmers again.
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Posted 6 years ago
I went into Rimmers today to buy a wireless kit for my guitar and got a fantastic deal,I’ve been buying from rimmers for over 20 years and find the staff very kind and knowledgable,I was told today by the manager of the branch that there was a new product coming out for a keyboard which I purchased from them recently and he will keep me up to date about it,its this kind of service I love from rimmers.Thankyou
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Posted 6 years ago
I have been using Rimmers now for over 2 years and I cannot fault the customer service I have been given by them. I went in today to finally upgrade my first ever guitar to something that was more in line with my style of play and got the best deal I could ask for. I got a great trade in price for my old guitar, a decent discount on the new one I purchased and on top of that, got a free set of strings and a brand new strap, walking away feeling very satisfied. Especially since this deal was discussed over the phone a week earlier and everything which was discussed and agreed was honored, clearly showing how honest and professional the staff at Rimmers are. I will continue to go back to the store on a regular basis for maintenance and new gear as I know I will be well looked after. First class customer service and a company which really values its customers which is rare to find these days. I cannot recommend them enough.
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Posted 6 years ago
Great advice that led to a new guitar. I love it
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Posted 6 years ago
Hi I would like to thank you for the service you provided. With my item not in stock the updates I received was second to none. I was also very satisfied with my purchase. Thankyou. Kind tegards John.
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Posted 6 years ago
Rimmers warehouse forgot to inform them that my guitar was out of stock so after about 8 working days I decided something was wrong and contacted rimmers who cleared the problem and I got my guitar 3 days later as promised. Now, as for the guitar, it's just fantastic and at a very very good price. So, I will be doing more business with rimmers in the future and I recommend them but they need to sort out their ordering system. Cheers Darren
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Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,234 reviews