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Rimmers Music Reviews

4.8 Rating 4,215 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
Product delivered on time. Payment could have been slightly smoother.
Helpful Report
Posted 4 years ago
Such great service - next day delivery, on time. Good price. Will definitely use them again !
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Posted 4 years ago
Very helpful and good service
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Posted 4 years ago
Excellent, but DPD let the delivery down as the driver didn’t turn up and then I was sent an email saying I’d missed him. I intercepted him in my estate the following day and got him to put my order in my van. Not Rimmers fault at all though, they were great.
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Posted 4 years ago
Excellent service - placed order and item was delivered on the day stated. I expected there might be a delay due to Covid but there wasn't. Appreciated the smooth purchase and delivery. Great job - Thx!
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Posted 4 years ago
Rimmers were very responsive especially during this pandemic. My message was responded to very quickly and the item despatched within a day. Even had a follow-up call the next day. Great service!
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Posted 4 years ago
Good website, very competitive price. Easy to order, just let down by the couriers who never delivered as promised next day, so involved a long drive to collect from their depot. Sent an email to query this with Rimmers with no response so probably wouldn’t use again as that doesn’t show great customer service should there be an issue in the future
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Posted 4 years ago
Well COVID spoilt my delivery of my Gibson Les Paul, but couldn't fault the communication of Rimmers, especially Hedley who called at text me to let me know updates on my guitar coming from the states. It arrived to me today and looks great, sounds perfect too
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Posted 4 years ago
Quite pleased with the service. Item arrived on time and I was kept informed of approx arrival time which was correct.
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Posted 4 years ago
Excellent Service Top Class communication at each step of accepting order and delivery One minor item not available but dispatched main item promptly and sending minor item later. Kept me fully informed about this
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Posted 4 years ago
Ordered a Roland TD-17KVX at a great price and it arrived in the morning on the day they said it would. Very happy with my purchase, thank you!
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Posted 4 years ago
Rimmers provided a very fast delivery of my guitar. It was the best price on the internet and I am delighted with it
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Posted 4 years ago
Very efficient communication and delivery service. Very pleased with this AH150 Audiohub. Thank you.
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Posted 4 years ago
I purchased a stand and bench for my Roland p30 digital piano. The price was competitive and Rimmers had good customer reviews. The company lived up to these reviews and the items were delivered bang on time. Some other sites published incorrect figure for the height of the bench and I e-mailed Rimmers Customer Relations to confirm this dimension. The reply was prompt and gave the correct figure. I am very impressed by the service provided by Rimmers and would not hesitate to recommend them for your music requirements.
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Posted 4 years ago
Very good delivery and service
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Posted 4 years ago
Fast, efficient service and the items were as expected for a great price. Had an issue with DPD delivery but not marking down Rimmers for that.
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Posted 4 years ago
Excellent price and delivery time... BUT(!!) the instrument was shipped in JUST the product carton - NO EXTERNAL, PROTECTIVE, SHIPPING CARTON. ALL YOUR MAJOR COMPETITORS SHIP IN AN EXTERNAL SHIPPING - Benefits being:- 1) TO THE CUSTOMER - MORE LIKELY to receive an un damaged instrument. 2) TO THE SUPPLIER (i.e. Ritters! - LESS LIKELY to get a damaged item returned, with all the accompanying, and costly, administrative and logistical problems that will arise.
Rimmers Music 3 star review on 19th October 2020
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Posted 4 years ago
Hi I’m glad your guitar arrived safely, we send Fender guitars in the packaging that Fender send them to us in as we find their packaging to be adequate and have very little incidence of damage. We re very keen not to waste packing where possible. Regards Cathy
Posted 4 years ago
Fantastic service from Rimmers Music, I was kept informed on delivery etc and my new guitar arrived in good time as promised, well packaged, in good condition. Really nothing to fault or complain about. From my experience you can't go wrong and Rimmers get a highly recommended from me.
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Posted 4 years ago
Excellent service. Friendly knowledgeable staff. Delivery on time as promised. Superb buying experience, I will definitely use Rimmers Music again.
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Posted 4 years ago
First rate, delivered as ordered, small query dealt with efficiently and promptly. Would happily use again.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,215 reviews