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Rimmers Music Reviews

4.8 Rating 4,215 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,215 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great service as always from Rimmers no qualms in recomending them quick response too my email query thank you
Helpful Report
Posted 4 years ago
Good selection and package, competitive price and very accurate delivery date as advised before purchase.
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Posted 4 years ago
Super fast delivery in perfect condition and also at a better price than competitors! Great customer service when my bank made payment difficult where they were really helpful and delivery was then still as expected.
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Posted 4 years ago
I ordered a Casio keyboard pack which included a stand, stool and headphones. The order process was straightforward and delivery was very prompt. This is the first occasion that I have used Rimmers Music and I would recommend them. Thank you for a professional service.
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Posted 4 years ago
Really excellent customer service - purchased Boss Waza-Air headphones in May for my husband’s birthday but due to the pandemic there’s been a long delay with the product. Rimmers have kept me up to date and they sent the product as soon as it arrived in stock (October). It’s been a long wait but through no fault of Rimmers. They didn’t let me down and that counts for a lot - I would purchase from them again and not hesitate to recommend them. Jill
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Posted 4 years ago
Bought a Fender with next day delivery. Received a message from from the delivery company saying 'ordered held'. After speaking to Graham (Bolton store) the issue was resolved and i received my guitar that day. Much appreciated!
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Posted 4 years ago
I have bought 2 guitars off you. Service is 2nd to none. I would recommend Rimmers to anyone I will certainly be back
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Posted 4 years ago
Item arrived sooner than expected. Great price and item as described.
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Posted 4 years ago
Knowledgeable and helpful staff. Answered queries well. Quick delivery. Guitar is superb
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Posted 4 years ago
Best price I find, next day delivery, went perfect.
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Posted 4 years ago
Ordered my new PSRSX 900 after agreeing the part ex price for my old PSR. Was given a date for collection and the driver went above and beyond to collect ,having had to wAll a considerable distance around the back of 3 houses to get it. The new keyboard arrived several days before the original date which was a bonus. Very happy overall. PSR SX 900 is a fantastic keyboard. Well done Rimmers
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Posted 4 years ago
Excellent service. Needed a new keyboard - phoned to enquire about delivery dates for an upcoming on-line deal. The Yamaha keyboard - with stand - was cheaper than I could find the keyboard for on Amazon. After some helpful guidance from the Blackpool shop, I was able to order immediately on line. It arrived 2 days later, free delivery and with excellent tracking info (it would have been next date if I'd ordered it before 1.00pm). Based on this experience I'll be recommending them and using them again.
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Posted 4 years ago
Excellent, with very fast delivery
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Posted 4 years ago
Hi Over the last 3 years i have bought several items from Rimmers, and every time the cost the delivery and the first class help from the customer service is second to none. My recent purchases have been a stratocaster two years ago and just this week I purchased a Nashville telecaster, again the service was first class. I would ALWAYS recommend Rimmers to anyone thinking of buying from them. Ron
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Posted 4 years ago
My daughter's new guitar was delivered with care the day after ordering. I was kept well-informed of the order status, throughout. Excellent communication, an all-round great company to deal with and I wouldn't hesitate to order from here again. :-)
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Posted 4 years ago
Ordered Roland TD17-KVX electronic drum kit. Given best advice by Rimmers and best price for package - how bad is that?? Slight error of leaving drum sticks out of package (!) but remedied next day by special post. Only problem, Covid-19 related, can't speak on phone straightaway, but have to wait for a return call after leaving a message, which was soon after leaving my details. Overall, thoroughly recommended.
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Posted 4 years ago
I would highly recommend Rimmers, we requested a call and a nice man phoned us back within a short time. He gave us loads of advice and we ordered a guitar and it came the next day. We are very happy with the service we received.
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Posted 4 years ago
I was disappointed that the keyboard I purchased as a gift was sent out in the product box without any other packaging, and the box it comes in got damaged in the post. To give this as a gift is a shame as the damaged box has made it feel "used" and cheap. Rimmers said that the packaging is just there to identify and protect the product, however for a gift you would expect to give it to the person in the original packaging, and therefore a damaged and ripped box is not ideal.
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Posted 4 years ago
Although one of my items wasn't in stock, the immediate and clear communication was fantastic. For the items that were in stock, as soon as they were requested they were sent the next day. I can't praise the customer service highly enough. Price was excellent to boot! Will definitely recommend and use again.
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Posted 4 years ago
I bought my Yamaha P125 from Rimmers. Excellent service. Extremely helpful, professional and friendly. Would highly recommend.
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Posted 4 years ago
Rimmers Music is rated 4.8 based on 4,215 reviews