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Rimmers Music Reviews

4.8 Rating 4,240 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,240 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Write Your review

Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 17th February 2025
Matthew
Rimmers Music 5 star review on 19th January 2025
Nor
Rimmers Music 5 star review on 9th January 2025
Ruwan
Rimmers Music 5 star review on 9th December 2024
Angela
Rimmers Music 5 star review on 26th September 2024
Hugh
153
Anonymous
Anonymous  // 01/01/2019
Very happy with the quick delivery and the helpful advise given on the phone.
Helpful Report
Posted 1 day ago
Item arrived a day after ordering, as stated on the website, and was in perfect condition! I was nervous about receiving the item since it was a returned item, and slightly discounted as a result, but recieving the item I had no complaints whatsoever - it was just the same as ordering brand new! :)
Helpful Report
Posted 1 week ago
My Genos 2 arrived really quickly and I was helped when I needed a little advice.
Helpful Report
Posted 1 week ago
The piano received (Yamaha c845) is beautiful. The customer service from Rimmers was ok but the delivery service was misleading and really let the whole thing down. Next day delivery was in fact 3 days with no notification of the delay (so much wasted time waiting at home for the delivery). Then the piano was left in the middle of our driveway with no notification that it was there and no assistance getting it to our door. The delivery arrangements are made by Rimmers so there has to be some responsibility there and no attempt was made by them to make up for our wasted time, the disappointment of the delay (missed birthday) and additional effort to move the piano into place. I hope this process is reviewed.
Helpful Report
Posted 2 weeks ago
Wide-ranging website which was helpful in deciding what I wanted to buy. Outstanding staff assistance (particularly James, but also Lief). TNT spoilt the process for me, however, not delivering when agreed, having waited in for 2 days. (Incidentally, I have recently received an email from them suggesting they could still deliver the piano if I helped to carry it from the van!)
Helpful Report
Posted 3 weeks ago
Great service. My piano was purchased through part exchange with my existing upright. The whole process was done using e-mails and photos so was very straightforward. I was genuinely surprised at how much I was offered. The delivery team brought ion the new piano and took out the old before setting up the new one. They were very professional and helped me position the piano where I wanted it and then gave me a lesson on opening the lid (it is quite heavy so needs to be done correctly) and general care. All in all a first class service.
Helpful Report
Posted 3 weeks ago
Great service, price, delivery and an absolutely amazing Grand Piano! Pete was particularly helpful with my purchase
Helpful Report
Posted 4 weeks ago
I was unsure about making the right purchase but after a chat with the friendly folk at Rimmers I was assured the keyboard would be ideal. It also arrived within a day of my ordering. Excellent service and advice.
Helpful Report
Posted 1 month ago
I was spending ages looking at and listening to various pianos and keyboards and feeling somewhat stuck. I decided on one at length and then spoke to Rimmers (Edinburgh, I think) about it and received some interesting and helpful advice. I then purchased a digital piano and assembled it 10 days ago. I'm really enjoying playing and finding it very versatile. All told, I had a great service from Rimmers, from advice, to delivery and inclusion of headphones. Many thanks.
Helpful Report
Posted 1 month ago
Very helpful and knowledgeable staff in the Chester branch. Delivery was excellent. Overall a great experience.
Helpful Report
Posted 1 month ago
I recommend just bought from them yamaha psr sx600 sounds very nice good quality out of 10
Helpful Report
Posted 1 month ago
I bought this Yamaha keyboard to start learning piano following a recommendation of a friend. I'm 79 years old but they say it's never too late to learn. The keyboard was a great price and delivered promptly. I must say I was very impressed with it. You service and the product have been excellent throughout and I would not hesitate to recommend you to others.
Helpful Report
Posted 1 month ago
Great company to deal with. Goods are always packaged well and delivered on time.
Helpful Report
Posted 1 month ago
Fast delivery form there stock of pianos.
Helpful Report
Posted 1 month ago
Rimmers provided a fast, efficient, uncomplicated online service!
Helpful Report
Posted 1 month ago
Great Customer service, prompt to help. My piano was delivered on the next day. Great job.
Helpful Report
Posted 1 month ago
I have had the best of shopping experiences with Rimmers. Pete, the Edinburgh Manager, could not have been more helpful and supportive. I have bought a Nord Nord E6 HP 73 and case for my grandson. There were delays on shipping from Sweden and Pete kept me informed at every turn. He even kept an eye out for an excellent second hand Nord for us, in order to cut down the wait time. We snapped this offer up at a very good price and my grandson is delighted with it. Pete is the manager of all managers, fantastic customer service and Rimmers are lucky to have him! Thank you Pete.
Helpful Report
Posted 2 months ago
I bought a Roland TD-07DMK with kick pedal and throne. the product is excelleny - ordered Friday, delivered Saturday and up and running within a couple of hours, Ordering was easy, service was excellent.
Helpful Report
Posted 2 months ago
Great service & communication with attention to detail ! And a very fast delivery service !! Will definitely recommend Rimmers , and use them again !! Thank you ! & it’s wonderful to speak with helpful salespeople on THE PHONE -& RARE πŸ‘πŸ‘ A Five star service !
Helpful Report
Posted 2 months ago
Excellent customer service, made adjustments to guitar to suit my playing and fast delivery. Highly recommend.
Helpful Report
Posted 2 months ago
Rimmers Music is rated 4.8 based on 4,240 reviews