Name: Rightio
Rating: 4.77

“Colin Hill was a really nice chap. clean and tidy. coped with my grandchildren around.”

Posted 7 years ago

Dear Mrs Ward, Thank you so much for taking the time to leave us a review. We’re so happy to hear that you were pleased with the quality of work and you felt Colin gave great customer service and that he was clean and tidy. We understand that good manners make all the difference when welcoming a tradesperson into your home. We will be sure to pass on your kind words to Colin. Thank you once again for sharing your experience. We would be pleased to assist you should you ever require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“Helped solve our problem satisfactorily.”

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Posted 7 years ago

Dear Mr Willdig, Thank you so much for taking the time to leave us a review. We are pleased to hear that you were impressed with the service you received at Rightio and that we solved your problem satisfactorily. Here at Rightio, we understand the importance of a great service. This is something that we aim for with each of our customers. For added peace of mind, you might also like to know that our parts and labour includes a 12 month guarantee. Thank you once again for sharing your experience. Please do not hesitate to contact us if you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“The Technician was polite, competent and fast! A very good experience from stat to completion......”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We’re so happy to hear that you were happy with the service you received from Rightio. We’re also glad to hear that our engineer was polite, competent and fast and that you had a very good experience from start to finish. A smooth process is something we aim to provide with all of our customers and we’re so glad that you found this to be the case. Thank you once again for sharing your experience. Please do not hesitate to contact us again should you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“quick action and pleasant engineer. also a good job done in quick time and no mess.”

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Posted 7 years ago

Dear Mr Salter, Thank you so much for taking the time to share your experience. We’re glad to hear that you were impressed with the service you received at Rightio. We’re also pleased to hear that our actions were quick and our engineer was pleasant, efficient and created no mess. We understand good manners make all the difference when welcoming a tradesperson into your home! Thank you once again for sharing your experience. We would be pleased to assist you should you ever need our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“the plummer said initially he could not resolve any of the 3 issues. He only glanced at all 3 issues.When I got a bit annoyed he tried to fix the tap but had to have my husband show him how to remove it !!! he disappeared for about 40 mins then put a new flange in. The sewage smell in en suite- toilet flushed clear but I showed him the waste in backflow- said he had not bought any tools/equipment - not even a plunger & could not help. I suggested it may need unblocking with a presure pump- he rang rightio saying that was needed(even though he had not looked at it beyond a glance. Rightion then quoted me ridiculous rate for unblocking (which had not even been clarified by plummer). I paid for and got another plummer in who unblocked the toilet.at a better price. Annoyed at such high extra price quoted when I already pay monthly DD”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you within fourteen working days. Please be aware that certain factors may result in delays arising in response to your enquiry and should this happen, your patience would be greatly appreciated. Kind Regards Nicky

Posted 7 years ago

“response time was excellent. engineer was awesome”

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Posted 7 years ago

Dear Mr Pallat, Thank you so much for taking the time to share your experience. We are pleased to hear that you were impressed with the service you received at Rightio and that our response time was excellent. We are also glad to hear that you found our engineer to be awesome and that you were impressed with the work carried out. As you can imagine, these are the qualities about our service that our customers value highly. This is the service we would expect all of our customer to receive. Thank you once again for sharing your experience. Please do not hesitate to contact us if you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“The worker that came was excellent thank you for such a good job I would certainly recommend you.”

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Posted 7 years ago

Dear Mrs Pickersgill, Thank you so much for taking the time to leave us a review. We are so glad to hear that you found our engineer to be excellent. As you can imagine, this is the service we expect all of our customers to receive. We strive to achieve a high quality service on every occasion. We’re also happy to hear that you feel confident in recommending our services to others. For added peace of mind, you may like to know that all of our parts and labour includes a 12 month guarantee. Thank you once again for sharing your experience. Please do not hesitate to contact us should you ever require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“The only reason I employed Rightio was because my tenant had a toilet that was not flushing and I felt that the family should not be left without a flushing toilet for any length of time. I was well aware that I could get the problem fixed for much less than the £112 I was charged but agreed to go ahead purely because I was assured that the repair would be completed the same day. In the event an engineer did attend the same day but at a different time than that agreed meaning I was not present. He got the flush working "after a fashion". The flush lever needed to be "pumped" repeatedly before the flush would happen. The very next morning the tenant called to say the flush was no longer working at all. To make matters worse they were not able to revisit until the following day.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you within fourteen working days. Please be aware that certain factors may result in delays arising in response to your enquiry and should this happen, your patience would be greatly appreciated. Kind Regards Nicky

Posted 7 years ago

“My first contact with your company was very clear about the availability of an engineer to visit me the same day. He then told me the terms of carrying out the job and what it would cost. The £119 per hour (including VAT) set me back a bit. but then it was my decision to say yes or no. He then set out the procedure-eg phonecalls at each stage- which was followed to the letter. The engineer analysed the problem and gave me all the advice I needed. The job was carried out speedily and to my satisfaction.”

Helpful Report

Posted 7 years ago

Dear Mr Thorpe, Thank you so much for taking the time to share your experience with us. We are pleased to hear that you were impressed with the service that Rightio provided you with and that our engineer could visit you the same day. We are glad to hear that our engineer analysed the problem and gave you all the advice you required and that the job was carried out speedily and to your satisfaction. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on all our labour and that all of our engineers are well qualified, highly experienced and also fully insured so you can be sure that you are in the best possible hands. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future should you require our services again. Kind Regards, Hannah

Posted 7 years ago

“Had Scott round this morning did a fantastic job above and beyond what he should have done thanks Scott u r a legend! Bernie medford”

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Posted 7 years ago

Dear Mr Medford, Firstly, thank you for taking time out of your day in order to leave a review of our business as this helps us to improve our services for the future. All of our engineers have a minimum of 5 years experience so it is great to hear that you found Scott's workmanship to be fantastic and we agree that he is in fact a legend! Please do consider using our services in the future for any of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Your man was very prompt . Had the replacement vale with him . Was clean and left no mess. Could not be more happy. Many thanks.”

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Posted 7 years ago

Dear Mrs Gellion, Thank you so much for taking the time to leave a review. We are very happy to hear that our engineer was very prompt and had the tools with him to complete the job required in an efficient manner. This is the service we strive to aim for with all of our work. We are also very glad to hear that our engineer was clean and left no mess in your home. We understand good manners make all the difference when welcoming a tradesperson into your home. Thank you once again for sharing your experience. We will be sure to pass on your kind praise to our engineer and we would be pleased to assist should you ever need our services in the future. Kind Regards, Hannah

Posted 7 years ago

“Good response to initial call from pleasant helpful operator who booked appointment for a plumber to attend the same day. The plumber arrived a bit earlier than expected which was good. He (Euclid) was very polite and cheerful and was methodical and efficient with carrying out the repair to the leak to the toilet cistern. Job was completed within an hour and left clean & tidy.”

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Posted 7 years ago

Dear Mr Oram, Thank you so much for taking the time to leave a review. We are pleased that you were happy with the service you received at Rightio. We are glad to hear that our operations team were pleasant and helpful and that we could attend your property the same day, and our engineer arrived earlier than you expected. We will be sure to pass on your kind words to Euclid and we are so glad that Euclid was very polite, cheerful, efficient, clean and tidy in carrying out the repair for your leak on your toilet. Here at Rightio, this is the service we would expect all of our customer to receive and the qualities about our service that our customers value highly. Thank you once again for sharing your experience. Please do not hesitate to contact us if you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“From initial call to when the job was done the service was good. Rather costly so 4 stars and not 5.”

Helpful Report

Posted 7 years ago

Dear Mr Pocock, Thank you so much for taking the time to share your experience with us. We are pleased to hear that you were happy with the service that Rightio provided you with. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on all our labour, and that all our engineers are well qualified, highly experience and also fully insured. Many are also affiliated with professional bodies for their respective trades, so you can be sure you are in the best possible hands. Thank you once again for sharing your experience. We would be pleased to assist you should you ever need our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“£147 for replacing a control knob on gas fire! - 12 minutes work!! Job was booked by my 80 year old mother with dementia. I have phoned twice to query the bill and to explain her condition. Apparently she had been told about charges when she phoned and they have taped evidence of her call. Well I have evidence of her dementia!! Wasn't asking for a full refund just hoping for a little empathy toward her irrational behaviour; who calls out a plumber to replace a control knob?!! but I was met with total disinterest as I was told they are "only there to provide a service". The written reply I received stated that as she had verbally consented to the "fully justifiable" charges then they were unable to offer any re imbursement. HOWEVER, last night I had a phone call to say the control knob had fallen off the gas fire! My brother, the postman, fixed it in less than one minute!!!!”

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Posted 7 years ago

“First class service from start to finish. A very helpful Engineer who explained everything for my dripping kitchen tap. Everything done and dusted within an hour with a new tap which he had on his van! Would recommend to anyone without hesitation. Gillian Totley 14.08.17”

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Posted 7 years ago

Dear Gillian, Thank you for sharing your experience of Rightio! We are very pleased to hear that you were impressed with your experience, and our expert engineer competed this work quickly and efficiently. It's really rewarding to hear you recommend us and praise our great service. We will be sharing these comments with everyone at the company, including your engineer, as they will be very warmly welcomed! Thank you again for sharing your experience, and please do not hesitate to contact us if we can ever be of service in the future. Kind Regards, Kayleigh

Posted 7 years ago

“professional work and to time”

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Posted 7 years ago

Dear Mr Wrangle, Thank you so much for taking the time to leave a review. Our engineers do pride themselves on being able to bring about a quick and effective resolution with every visit and this is a quality about our service that our customers value highly, so thank you again for commenting on this. Thank you once again for sharing your experience. We will be sure to pass on your kind praise to our engineer, and we would be pleased to assist should you ever need our services in the future. Kind Regards, Kayleigh

Posted 7 years ago

“the guy arrived when he said he would , he did a good job”

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Posted 7 years ago

Dear Mrs Bolton, Thank you so much for taking the time to leave a review. We are happy to hear that you were pleased with the quality of the work and how quickly our engineer was able to carry this out for you. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Thank you once again for sharing your experience. We will be sure to pass on your kind praise to our engineer, and we would be pleased to assist should you ever need our services in the future. Kind Regards, Kayleigh

Posted 7 years ago

“Engineer was efficient and professional”

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Posted 7 years ago

Dear Mr Worrell, Thank you so much for posting your kind feedback. We were very happy to be of service and glad to hear that you were pleased with your experience. Positive praise for our expert engineers is always appreciated, so we will make sure that he is made aware of your kind comments. Thank you again for sharing your experience. We are pleased that we were able to provide you with a high quality service and please do not hesitate to contact us if we can ever be of assistance in the future. Kind Regards, Kayleigh

Posted 7 years ago

“called them 2 days ago (02/08/17) and they promised to come round next day; now they tell me that that they cannot come until another 3 days so cancelled them now. Not very proffesional.”

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Posted 7 years ago

Dear Leslie, Thank you for sharing your feedback. We would like to apologise sincerely for any inconvenience you may have experienced as a result of this incident. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Once again sorry for any inconvenience. We would like to thank you for bringing this matter to our attention and we will be reviewing our procedures and training to prevent further problems of this nature occurring again in the future. Kind Regards, Kayleigh

Posted 7 years ago

“Did exactly what they said on the tin, polite, professional and got the job done right!”

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Posted 7 years ago

Dear Mr Robinson, Thank you for sharing your experience of Rightio. We are happy to see you received the service we as a company expect to provide! We understand the importance of a polite, effective service and strive to achieve this on every occasion. Thank you once again for sharing your experience. We will be sure to pass on your kind praise to our team and engineer, and we would be pleased to assist should you ever need our services in the future. Kind Regards, Kayleigh

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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