Name: Rightio
Rating: 4.77

“Very pleased with the way your rep worked. He was patient and courteous. Advice was given and the immediate problem was cured.”

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Posted 7 years ago

Dear Mrs Clinton, Thank you so much for taking the time to leave us a review. We're so glad to hear that you were very pleased with the way our engineer worked, he was patient and courteous, gave good advice and the immediate problem was cured. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Turned up on time very helpful and left no mess”

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Posted 7 years ago

Dear Mr Pickett, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service, we turned up on time and our engineer was very helpful and left no mess. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The service was very prompt and efficient. I received three phone calls before the engineer arrived informing me of the time of his arrival. My heating was repaired within three hours of my phone call requesting an engineer.”

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Posted 7 years ago

Dear Mrs Grocott, Thank you so much for taking the time to share your experience. We're so pleased to hear that the service you received was very prompt and efficient. Also that you received three calls before the engineer arrived informing you of the time of his arrival We're also happy to hear that your heating was repaired within 3 hours of your phone call to request an engineer. Here at Rightio we do our best to provide a prompt and efficient service to all of our customers, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“fast and efficient”

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Posted 7 years ago

Dear Mr Seddon, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be fast and efficient. We always aim to provide a fast and efficient service, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer was helpful and knew exactly what was required. He offered good advice and my shower is now working perfectly. Thank you.”

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Posted 7 years ago

Dear Mr Kynaston, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was helpful and knew exactly what was required, offered good advice and now your shower is working perfectly. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The staff at Rightio were very efficient and very helpful. The engineer, Ian Gostling, agreed to came out straightaway on a Sunday morning. He arrived before the specified time, did the job within the hour, in a cheerful and professional manner. You can't for more than that. Very pleased with overall service. Thank you! F. Mackay”

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Posted 7 years ago

Dear F. Mackay, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found the staff at Rightio to be very efficient and very helpful. Also that our engineer Ian agreed to come out straight away on a Sunday morning, arrived before the specified time, did the job within the hour and in a cheerful and professional manner. We're glad that you couldn't ask for anymore than that. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Not happy with this company,phoned at 5pm Saturday,no one could come out everyone was busy,fair enough I understand that,said somebody would call next morning between 8 & 10, phoned at 10 because no one had arrived, said definitely be there before 12. Rang them back at 12.15. Said he couldn't get hold of the engineer, Left it at that, phoned another company”

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Posted 7 years ago

Hi Joanne, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 7 years ago

“You engineer, Mr N Davey-Lee, was excellent. He was very friendly, clearly knew exactly what he was doing and, went to the trouble of teaching me thing or two about heating systems. When it's time to have my boiler serviced again, in a year from now, I will ask you, RIGHTIO, to come and do it........even request that Mr. N Davey-Lee himself come and do it.”

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Posted 7 years ago

Dear Mr Hopkins, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Nigel was excellent, very friendly, clearly knew what he was doing and went to the trouble of teaching you a thing or two about heating systems. We're also happy to hear that when you have your boiler serviced again in a year's time, you will ask us to come and do it and request for our engineer Nigel! We hope that you will contact us again in a year's time :) Kind Regards, Hannah

Posted 7 years ago

“Great engineer, great service, thank you!”

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Posted 7 years ago

Dear Mr Wright, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was great and our service was also great! Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“The plumber was great, friendly and efficient. Great service .”

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Posted 7 years ago

Dear Mrs Robin, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be great and also that our engineer was great, friendly and efficient. All of our engineers are indeed helpful and friendly, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Their website states they will get an engineer out in 1 to 3 hours. What rubbish after contacting them today and asking for a plumber which was promised today. The called back to say earliest visit would be Tuesday”

Helpful Report

Posted 7 years ago

Hi Jacky, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 7 years ago

“Excellent and prompt service. Leak fixed now to clean up the water stains. Thank you Dennis Williams”

Helpful Report

Posted 7 years ago

Dear Mr Williams, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be excellent and prompt. Also that your leak is now fixed to clean up the water stains. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Engineer Callum solved my drainage problem in my shower. Very pleasant , helpful and told me all about your care cover. On my experience today l would recommend your services. Thank you.”

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Posted 7 years ago

Dear Mrs Howard, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Callum solved your drainage problem in your shower. Also that he was very pleasant, helpful and told you all about our Care Club. We will be sure to pass on your kind words to Callum, we hope that you will recommend our services to others and if we can be of assistance again then please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Very good tradesman”

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Posted 7 years ago

Dear Ms Toombs, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be very good. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Very courteous. Very efficient. Well mannered. Very good job.”

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Posted 7 years ago

Dear Mr Robinson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very courteous, efficient, well mannered and we did a very good job. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The person who did the work was very pleasant he looked like he knew what he was doing and got on with the job. He is a credit to your company and if anything needs doing in the future I will definitely calling your company. Thank you”

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Posted 7 years ago

Dear Mr Price, Thank you so much for taking the time to leave us a review. We're so pleased to hear that the engineer who did the work at your property was very pleasant, looked like he knew what he was doing and got on with the job. We're also happy to hear that you feel our engineer is a credit to our company and if you need anything else doing in the future that you will definitely be contact us. Please do not hesitate to contact us again if you do need us! Kind Regards, Hannah

Posted 7 years ago

“A great experience - Start to Finnish I couldn't be happier with the service from Rightio. My boiler had broken and after being messed around by two other companies i went to Rightio. They came out and did the first assessment. The other company said i needed two parts but Muhammad assured me only one was required. He came around the next day and changed the pump and just like that ... fixed. With Muhammad's assessment he saved me around £200! Great experience from start to finish and i am now on a cover plan with them!”

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Posted 7 years ago

Dear Miss Louise, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you couldn't be happier with the service you received from Rightio and after being messed around by two other companies, we were able to help you. We're also happy to hear that Mohammed came out to do an initial first assessment, then the next day Mohammed came around again and changed the pump. Also that it saved you around £200, it was a great experience from start to finish and now you have one of our Care Club plans. . Welcome to our Care Club scheme, we hope that you will enjoy the benefits of your care plan! Kind Regards, Hannah

Posted 7 years ago

“very bad experience called them as my kitchen was flooded with the wires in a middle of water puddle which is completely unsafe .they promised they will attend within two hours . Waited for three hours then called them again when they told me they had no one available to do the job (what if I didn't call??). they rescheduled to the following day .As the situation was unsafe I kept on trying to seek help eventually I got a plumber to fix it at 12 midnight to whom I appreciate the quick response .Again tried to call them to cancel it was on hold forever ...kept on trying to get hold of them took me forever to be able to even cancel it.. highly not recommended”

Helpful Report

Posted 7 years ago

Hi Radwa, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 7 years ago

“Veni, vidi, vici should be Sam's motto. He worked hard, explained what the problem was and replaced the duff handle. Thank you Sam and Rightio!”

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Posted 7 years ago

Dear Mr Bolduc, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Sam's motto should be I came, I saw, I conquered! Also that he worked hard, explained what the problem was and replaced the duff handle. We will be sure to pass on your kind words to our engineer Sam and if we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Good, friendly same-day service. They arrived to do the job within a few hours of being called and quickly solved the problem.”

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Posted 7 years ago

Dear Mrs Bedford, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be good, friendly and the same day. Also that our engineer arrived to do the job within a few hours of your call and quickly solved the problem. Here at Rightio we always aim to provide a service that is quick and efficient, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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