Name: Rightio
Rating: 4.77

“Started out good. Engineer turned up as stated. Went to get a part and did not return. Day 2 after confirming he would be back next day now, still no engineer. Next available would be in another 2 days time. Asked them to call on mobile did the first few times then used the number I asked them not to use as the excuse we left you a message. There was a reason I asked you to use my mobile and not the landline.....”

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Posted 7 years ago

“Engineer Mohammed was very helpful and thorough. Found the fault very quickly. I am pleased with the work.”

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Posted 7 years ago

Dear Barbara, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Mohammed was very helpful and thorough, found your fault quickly and you were pleased with the work. Here at Rightio we understand the importance of a helpful and thorough service. All of engineers are indeed friendly and helpful so we're glad you found this to be the case. We strive for a high quality service with each of our customers. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again in the future if we can be of assistance! Kind Regards, Hannah

Posted 7 years ago

“Prompt service and both jobs completed to good standard. Mohammed my engineer even managed to fit in a few extra jobs”

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Posted 7 years ago

Dear Liz, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service that was prompt and both jobs were completed to a good standard. We're also happy to hear that Mohammed also managed to fit in a few extra jobs so that our time was well spent! Thank you once again for sharing your experience. We will be sure to pass on your kind words to Mohammed and if we can ever be of assistance again in the future please do not hesitate to contact us! Kind Regards, Hannah

Posted 7 years ago

“The price for all work was aggried over the phone with two members of staff £272.73 ( VAT included)then £360 taken from my account and plus to that while plumber fit in the new electric shower, broked the tiles around. I contacted customerservice@rightio.co twice but no one seems to be budered to answer, pay difference back, fix the damage. Very disappointed. Not advice to no one.”

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Posted 7 years ago

“New boiler installed within 24 hours of phoning first class service”

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Posted 7 years ago

Dear Anne Millard, thank you very much for leaving a review of our business which helps us to pass feedback throughout our departments as well as to improve our service in the future. We understand that customers come to Rightio for a prompt response and so it is very pleasing to hear that your new boiler was installed within 2 hours of your initial call and that you considered our service to be first class. Please do not hesitate in contacting Rightio in the future for any of your repair needs. Best Regards, Fergal.

Posted 6 years ago

“Got new boiler installed within 24 hours of phoning first class service”

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Posted 7 years ago

Dear Mr Smith, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be first class and your new boiler was installed within 24 hours of your initial call. We understand the importance of an efficient, first class service so we're glad you found this to be the case and we hope your new boiler is working well for you. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Very efficient and kept me up to date via phone calls as to when he was arriving. Fixed the problem I had with the Sink straight away. Very happy with the service and manners of the guy that came out.”

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Posted 7 years ago

Dear Mrs Khan, Thank you for taking the time to share your experience. We're so pleased to hear that our service was very efficient and you were kept up to date via phone calls as to when our engineer was arriving. We're also glad to hear that our engineer fixed the problem with your sink straight away and that you were very happy with the service and of the manner of our engineer. All of our engineers are indeed helpful, friendly and highly experienced, so we're so glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“Plumber came late in the day (we are an office and close at 5.00). He was quite "off" as he was stressed with the amount of callouts he had that day. He duly informed me he would be 5 mins without even looking at the job, I informed him we were paying for 1/2 hour. He took 2 mins to look at the job and told me we needed someone like Dyno Rod. I immediately rang Rightio to inform them of my dissatisfaction that they would be charging for 2mins. However, in fairness they have said no charges will be required which I find extremely fair of them. Rightio wouldn't be my first recommendation to anyone I'm afraid.”

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Posted 7 years ago

“had to pay 120 for a 5 min visit, no work done”

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Posted 7 years ago

“Very professional, friendly and approachable. One of the most helpful workman I have experienced.”

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Posted 7 years ago

Dear Mrs Dale, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very professional, friendly and approachable and that our engineer was one of the most helpful engineers you have experienced. Here at Rightio we understand the importance of a professional, friendly and approachable service. All of our engineers are indeed indeed well qualified and highly experienced so we are very pleased you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer, Mr Gafita, was knowledgeable about available options and clear about the amount of work that had to be done. He was friendly and professional. We were very happy with the service.”

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Posted 7 years ago

Dear Valued Customer, thank you for leaving a review of our business as this helps us to both monitor and improve our services in the future. All of our engineers have a minimum of 5 years experience and so it is pleasing to hear that you consider Mr Gafita to be knowledgeable as well as friendly and professional which resulted in you being very happy with the service provided. Please do consider using Rightio for any repair work that you may require in the future. Best Regards, Fergal.

Posted 6 years ago

“Dan the plumber turned up on time, soon found the problem with my boiler a faulty Fan he diagnosed the problem picked up the part and fixed the problem within an hour no extra charges very happy I would recommend.”

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Posted 7 years ago

Dear Stephen, Thank you once again for sharing your experience. We're so pleased to hear that our engineer Dan turned up on time, found the problem with your boiler that was a faulty fan, picked up the part and fixed the problem within an hour and there were no extra charges. We're so happy to hear that you are very happy and that you would recommend us. Here at Rightio we understand the importance of a friendly and efficient service so we're glad you found this to be the case. Thank you once again for sharing your experience. We hope that we will be your first port of call in the future. Kind Regards, Hannah

Posted 7 years ago

“Total fiasco. Booked weeks in advance but engineer didn’t turn up when planned. Then misinformed me twice about when the engineer was coming. Telephone operator claimed she had no record of my 2 calls which my smartphone confirms. Cancelled job. Getting a reliable gas engineer instead”

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Posted 7 years ago

Thank you for informing us of your experience. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Our Customer Excellence Department is looking into this matter for you and aim to have engineer out to you soon as possible. Kind Regards, Shane

Posted 7 years ago

“Very quick response, plus clear info about costings and options. Engineer arrived within two hours - was fast, efficient and the work was carried put to a high standard. Excellent!”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be excellent, you received a very quick response and we were clear about our costings and options. We're also happy to hear that our engineer arrived within two hours, was efficient and the work carried our was of a high standard. A fast and efficient service is something we aim for with each of our customers so we're glad you found this to be the case. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“10+ for Nigel! Nigel was punctual, polite and very efficient in his work. His pipework when installed in the new boiler was worthy to be exhibited in the Tate Gallery. I give him 10+ !!!”

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Posted 7 years ago

Dear Mrs Cummin, Thank you so much for taking the time to leave us a review and also for your phone call we received to personally praise Nigel for his work. We're so grateful to have received a phone call and a review online! We're so pleased to hear that Nigel was punctual, polite and very efficient in his work We're also happy to hear that Nigel's pipework when installed in the new boiler was worthy to be exhibited in the Tate Gallery! We would love to have our work exhibited in the Tate Gallery - we may now consider this as an option having heard your kind words! Thank you once again for sharing your experience. We will be sure to pass on your kind words to Nigel. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“very swift response. engineer very helpful indeed and explained the problem clearly as well as putting things right in record time. Graeme highly recommended !! Dr Hope.”

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Posted 7 years ago

Dear Mr Hope, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you received a swift response, our engineer was helpful, explained the problem clearly and put things right in record time. We're so happy to hear that you would highly recommend Graeme. We would also always recommend Graeme to our customers and he is a great asset to our company! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Good response time to a home emergency. The engineer was very friendly and helpful and solved a slightly tricky issue to our satisfaction.”

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Posted 7 years ago

Dear Mr Cox, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to have a good response time for your home emergency. We're so happy to hear that our engineer was friendly, helpful and solved a slightly tricky issue to your satisfaction. Here at Rightio, we understand the importance of a friendly and helpful service so we're glad you found this to be the case. Thank you once again for sharing your experience. Please do not hesitate to contact us again if we can be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“The Rightio plumber was very quick to respond, and they let me know when he would arrive. He was very efficient in servicing the boiler, and he sorted out the programming for me. I would recommend this service.”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so glad to hear that our engineer was quick to respond and we made you aware of our arrival. We're happy to hear that our engineer was efficient in servicing your boiler and helped you with your programming. All of our engineers are indeed helpful, friendly and highly experienced so we are very happy you found this to be the case! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The first offer of service was far too late in the day. I was then not given a time for the rearranged service visit until I had to ask. This arrangement was then delayed and finally the visit was cancelled as the engineer had been delayed again. This is unacceptable, I waited at home all day to no effect. Truly dreadful service.”

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Posted 7 years ago

Rightio replied a few seconds ago Thank you for informing us of your experience. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Our Customer Excellence Department is looking into this matter for you and aim to have engineer out to you soon as possible. Kind Regards, Shane

Posted 7 years ago

“Very clean and and efficient service.”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so glad to hear that you found our service to be very clean and efficient. We understand the importance of a clean and efficient service, This is something we aim for with each of our customers so we're glad you found this to be the case! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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