Name: Rightio
Rating: 4.77

“On time, friendly, efficient and knowledgeable”

Posted 7 years ago

Dear Mr Bakewell, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer was on time, friendly, efficient and knowledgeable. As you can imagine, these are qualities about our service that our customers value most highly and we aim for a fast, efficient and knowledgeable service with all of our customers so we're so glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“I was impressed with the speed and efficiency of the service provided by your engineer ,who repaired two locks on two of my doors, last night I and I have already recommended your firm to my daughter,I am sure she will contact you soon With thanks”

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Posted 7 years ago

Dear Ms Rose, Thank you so much for taking the time to share your experience. We're so pleased to hear that you were impressed with the speed and efficiency of our service and that our engineer was able to repair two locks on two of your doors. We're so pleased to hear that you felt you were able to recommend our services to your family. We know that if a customer feels like they can recommend us to their friends and family then they are certainly confident with our service. We hope to hear from your daughter soon. Thank you once again for taking the time to share your experience. If we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Was original given a time slot of 9am - 11am. Received calls every hour stating they would be a my address within half hour until it got to 5pm at which point customer service stated the plumber was unreachable. No one showed up at all. was not given acceptable service. It was a JOKE!!!!”

Helpful Report

Posted 7 years ago

I have examined the contents carefully and would like to apologise sincerely for any inconvenience you may have experienced as a result of this incident. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Kind Regards, Shane

Posted 7 years ago

“Job ref 5820697. Had to shut the pub kitchen after leak under sink.mick arrived within one hour and got us up and running again . Top tradesman.”

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Posted 7 years ago

Dear Kath, Thank you so much for taking the time to share your experience. We are sad to hear that you had to shut your pub kitchen. We are however so pleased to hear that our engineer Mick arrived within one hour and got your pub up and running again. We also agree that Mick is a top engineer and we always aim for a fast and effective service so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. If we can be of assistance in the future please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“They were quick to answer the phone. The plumber Omer came on time to fit our bath taps, which was not a easy job and very orkward to do and he did a fantastic job. So thank you Omer for a good job done. I recommend this company.”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that we were quick to answer the phone, our engineer Omer came on time to fit your bath taps which you felt was difficult to do and that he did a fantastic job. We also agree that Omer is a great engineer so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. We will be sure to pass on your kind words to Omer and please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“I had an emergency and they answered the phone straight away, it was easy to book. The plumber turned up on time and did the job quickly and with no drama!”

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Posted 7 years ago

Dear Mrs White, thank you very much for leaving a review of our business as this helps us to pass feedback through our organization as well as to improve our service in the future. We acknowledge the high standards that customers have with our work and really appreciate that you are satisfied with the job in which we have completed for you. Also, it is great that you found our response to be prompt with the job being completed quickly with no drama. Please do consider using our services in the future for any repairs that you may require. Best Regards, Fergal

Posted 6 years ago

“I found you on line, when my electric boiler broke. Made contact sent engineer out who was very nice. We needed a new boiler so 2 days later the new one came and was fixed, the engineer had finished at 6 and drove away 15 mins later it was smoking and leaking!!!! So rang help line and explained what had happened, they tried to ring the engineer but his phone was turned off, so they rang back about 1 hr later to say it would be tomorrow. Then another new one was fitted to find out that we needed another new part !! So no hot water for over a week. Now we have to wait until Friday nor the new PART !!! So that's almost 2 weeks ! I would not recomend this company to anyone.”

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Posted 7 years ago

“Job 5816539 Mick did a great job , awkward one that I couldn't do. Get the professionals in, just get it done! Cheers.”

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Posted 7 years ago

Dear Valued Customer, thank you for leaving a review of our business online as this really helps us to monitor and improve our service in the future. All of our engineers have a minimum of 5 years experience so that they have completed a whole range of jobs from the simple to the complex and so it is great to hear that our engineer, Mick, was able to complete this awkward to get to job for you. Please consider using Rightio again for any repair work that you may have in the future. Best Regards, Fergal.

Posted 6 years ago

“The plumber was knowledgeable and efficient and responded quickly to our boiler problem.”

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Posted 7 years ago

Dear Valued Customer, thank you for using our services and for leaving a review of our company online as this really helps us to monitor and improve our service in the future. All of our engineers have a minimum of 5 years experience so it is pleasing to hear that you considered our engineer to be knowledgeable and efficient and that our response to our boiler problem was sufficient. Please do consider using Rightio in the future for any of your repair requirements. Best Regards, Fergal.

Posted 6 years ago

“Fantastic from start to finish.mick renewed some radiator valves for dad.dad has dementia. Mick was great and made home to answer dad's repeated questions. Lovely man. Job 5811491”

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Posted 7 years ago

Dear Brian, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you felt the service you received from Rightio was fantastic from start to finish. Also that Mick was able to renew some radiator valves for your Dad and that Mick was great and made home to answer any questions. We also agree that Mick is a lovely man and engineer. He is a real credit to our company and we're so glad to hear that you agree. Thank you once again for taking the time to leave us a review. We will be sure to pass on your kind words to Mick and if we can be of assistance in the future please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Very professional, punctual and really good workmanship.”

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Posted 7 years ago

Dear Mr Jarrett, thank you for leaving a review of our business online as this helps to monitor and improve our services in the future. All of our engineers have a minimum of 5 years experience and so we are pleased to hear that you considered the engineer to be very professional, punctual and to have really good workmanship. Please do consider Rightio for any repair wok that you may require in the future. Best Regards, Fergal

Posted 6 years ago

“Had a leak under the bath, turned out to be the washers , so replaced them and popped some sealant round the mixer tap ...plumber was on time, polite and actually local ..£1 ! Cant complain about that, as it could of been alot worse ....”

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Posted 7 years ago

Dear Mrs PB, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was on time, polite and local and that he was able to fix the leak under the bath, replaced them and popped some sealant around the mixer tap. We're so glad to hear that you couldn't complain about the service you received. Thank you once again for taking the time to leave us a review. If we can be of assistance again in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Swift response with courteous personnel. The engineer was professional and completed the work with efficiency. Very happy all round.”

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Posted 7 years ago

Dear Mrs Moll, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a swift response with courteous personnel and that our engineer was professional and completed the work with efficiency. We're so pleased to hear that you are happy all round as this is something we aim for with each of our customers. Thank you once again for taking the time to leave us a review. If we can be of assistance again in the future please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Lots of phone calls assuring me that a plumber would be with me at my requested time but no plumber came. They tried to make out that this was because plumbing in a washing machine was a major job which is something of a worry. Advertising a same day service when they couldn't supply a same week service is false advertising.”

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Posted 7 years ago

Thank you for getting in touch with us. We are very sorry to hear that you were unsatisfied with the work that the local engineer carried out. Our engineers do pride themselves on being able to bring about a thorough and effective resolution with every visit so were apologise unreservedly if you found this not to be the case. Our Customer Excellence Department is looking into this matter for you to see what we can do to make things right and will be in touch with you. Kind Regards, Shane

Posted 7 years ago

“Called early this morning for a leaking pipe. Got told the plumber would be hear between 2 and 4 so waited in. Got a call at 5pm to say the plumber had clocked off and couldnt get hear til sunday. Jokers. Wouldnt use or trust anything they say”

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Posted 7 years ago

Thank you for getting in touch with us. We are very sorry to hear that you were unsatisfied with the work that the local engineer carried out. Our engineers do pride themselves on being able to bring about a thorough and effective resolution with every visit so were apologise unreservedly if you found this not to be the case. Our Customer Excellence Department is looking into this matter for you to see what we can do to make things right and will be in touch with you. Kind Regards, Shane

Posted 7 years ago

“Engineer arrived as promised, and got on with the job. What more can you ask?”

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Posted 7 years ago

Dear Mr Scott, Thank you so much for taking the time to share your experience. We're so happy that Rightio could provide you with a 5 star service, that our engineer arrived as promised and got on with the job. As you can imagine, these are qualities about our service that our customers value most highly so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Someone came and did the job. Didn't seem very sure but got the elctrics working. I got no receipt and got charged more than they said.”

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Posted 7 years ago

“Mick was very efficient at dealing with the problem, made sure he cleaned up after he’d finished, was very polite and cheerful.”

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Posted 7 years ago

Dear Mrs Cartwright, Thank you so much for taking the time to share your experience. We're so pleased to hear that Mick was very efficient at dealing with the problem, made sure he cleaned up after he'd finished and was very polite and cheerful. Here at Rightio, we always aim for an efficient, polite and cheerful service so we're glad you found this to be the case! Thank you once again for sharing your experience, please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“On time.very good at there job nice and polite”

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Posted 7 years ago

Dear Mrs Hicks, Thank you so much for taking the time to share your experience. We're so pleased to hear that you received a 5 star service from Rightio, that we arrived on time, you felt we were great at our job and that we were nice and polite. Here at Rightio we understand the importance of great customer service and a great engineer. We aim to provide a great service for each of our customers so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. If we can be of assistance in the future please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“polite plumbing engineer fast and efficient job no mess minimum of time job done”

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Posted 7 years ago

Dear Mr Aspden, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be polite, fast, efficient, created no mess and the job was completed with a minimum amount of time. Here at Rightio, we understand the importance of a smooth and efficient service and we aim for a high quality service with each of our customers so we're glad you found this to be the case. If we can be of assistance in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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