Name: Rightio
Rating: 4.77

“Provided a really nice and helpful chap who sorted the job no problem”

Posted 6 years ago

Dear Mrs Gough, thank you for taking time out of your day to leave our business a review as this really helps us to monitor our service and improve for the future. We understand that having repair work completed can be a stressful time and it is therefore brilliant to hear that our engineer was able to sort the job no problem and that you considered them to be a nice and helpful chap. Please consider contacting us in the future for any repair work that you may require as we will be more than happy to assist you. Best Regards, Fergal

Posted 6 years ago

“The most incompetent and unprofessional company we have ever dealt with! Was left without heating or hot water for 4 days! Given attitude by the staff with argue with customers, promised call backs that never came, told conflicting information and different story every time my husband and I chased and then was charge £324 for the pleasure! No one should use this company and if you do do so with caution”

Helpful Report

Posted 6 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 6 years ago

“Needed lock picking. Sent someone out who couldn’t pick locks. Was told I’d get charged if I sent him away. Made formal complaint on 2nd January, still no response. Terrible company, awful experience. Would never use again”

Helpful Report

Posted 6 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 6 years ago

“Called them at 1100 hrs this moring and was told that someone woukd be with us between 12 and 5 pm. Payed the £99 callout fee and payment for the first hour. Now 6 pm and they still have not arrived”

Helpful Report

Posted 6 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 6 years ago

“Plumbing problem resolved same day. Engineer was friendly and highly competent. He also took the time to fully explain how system worked as well as helpful advice. First time I have used Rightio. Would certainly use again and highly recommend them to others.”

Helpful Report

Posted 6 years ago

Dear Mr Jack, thank you for taking time out of your day to leave our business a review as this really helps us to monitor our service and improve for the future. We understand the stresses that accompany repair work and it is therefore brilliant to hear that our engineer was able to arrive on the same day as your call and that you consider our engineer to be friendly and highly competent. Also, it is great that our engineer was able to take time to fully explain how your system works and advise you on its operations as this will help you to understand how the system works in the future. Please consider contacting us in the future for any repair work that you may require as we will be more than happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Quick and efficient. Job completed in 36 minutes”

Helpful Report

Posted 6 years ago

Dear Mr Gisborne, thank you for leaving a review of our company as this helps us to improve our service and pass feedback throughout our organization. We are very pleased that we were able to provide you with a quick and efficient service as within our industry this is key. Also, it is great that our engineer was able to complete the job within the hour as 9 out of 10 jobs in which we complete fall under an hour as all of our engineers have at least 5 years experience so that they can complete work both with both quickness and quality. Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“good service with a smile”

Helpful Report

Posted 6 years ago

Dear Mrs Nuth, thank you for leaving a review of our company as this helps us to improve our service and pass feedback throughout our organization. We are very pleased that our engineer was able to provide a good service with a smile because here at Rightio we understand how distressing having repair work and finding engineers can be and that's why we strive to provide a good service with a smile in order to put your mind at risk as we resolve your issue! Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Arrived within the time slot, competitive price and a friendly worker.”

Helpful Report

Posted 6 years ago

Dear Mr Asher, thank you for taking time out of your day to leave our business a review as this really helps us to monitor our service and improve for the future. We understand the stresses that accompany repair work and it is therefore brilliant to hear that our engineer was able to arrive within the agreed time slot and that you consider the price to be competitive. Please consider contacting us in the future for any repair work that you may require as we will be more than happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Arrived within the time slot, competitive price and a friendly worker.”

Helpful Report

Posted 6 years ago

Dear Mr Asher, thank you for leaving a review of our company as this helps us to improve our service and pass feedback throughout our organization. We are very pleased that our engineer was able to arrive within the allotted time slot and that you consider our prices to be competitive and our engineer friendly as all of our engineers have a minimum of 5 years experience in order to provide the highest standard of service possible. Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Very quick, efficient service for the 2nd time in just over a month! Would Definitely recommend”

Helpful Report

Posted 6 years ago

Dear Miss Holmes, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We are very pleased that we were able to provide a service that you consider to be quick and efficient and that we were able to provide a great service to you on both call-outs. It is brilliant that you will consider recommending our company to others and please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Happy to have my heating and hot water working again. Satisfied customer.”

Helpful Report

Posted 6 years ago

Dear Mrs Donker, thank you for leaving a review of our company as this helps us to improve our service and pass feedback through our organization. We are very pleased that our engineer was able to restore your heating and hot water as all of our engineers have a minimum of 5 years experience in order to provide the highest standard of service possible. Please feel free to contact Rightio in the future for any of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Good response and efficient and helpful engineer. Thanks.”

Helpful Report

Posted 6 years ago

Dear Mr Howarth, thank you for leaving a review of our company as this helps us to improve our service and pass feedback through our organization. We are very pleased that our response to your issues was sufficiently efficient and the our engineer was helpful during the process of your job. Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Totally professional but found time to explain matters to me. It has been a comfort to know our heating system is reliable, thank you.”

Helpful Report

Posted 6 years ago

Dear Mr Gosset, thank you for leaving a review of our company as this helps us to improve our service and pass feedback through our organization. We are very pleased that our engineer was able to find the time to explain matters to you during the process of your job and that you consider him to be thoroughly professional as all of our engineers have a minimum of 5 years experience in order to provide the highest standard of service possible. It is also great to hear that our engineer has been able to put your mind at ease regarding your heating system through their explanations of the job. Please feel free to contact Rightio in the future for any of your repair needs. Best Regards, Fergal

Posted 6 years ago

“The engineer was very thorough. Good job done.”

Helpful Report

Posted 6 years ago

Dear Mrs Gaynor, thank you for leaving a review of our company as this helps us to improve our service and pass feedback through our organization. We are very pleased that our engineer was thorough during the process of your job as all of our engineers have a minimum of 5 years experience in order to provide the highest standard of service possible. Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Richard was lovely and friendly as well as being thoroughly professional.”

Helpful Report

Posted 6 years ago

Dear Miss Williamson, thank you for leaving a review of our company as this helps us to improve our service and pass feedback through our organization. We are very pleased that our engineer, Richard, was lovely and friendly during the process of our job with and that you consider him to be thoroughly professional as all of our engineers have a minimum of 5 years experience in order to provide the highest standard of service possible. Please feel free to contact Rightio in the future for and of your repair needs. Best Regards, Fergal

Posted 6 years ago

“Answered phone quickly, kept me informed of timing of call, man who came was excellent and solved problem.”

Helpful Report

Posted 6 years ago

Dear Mr Norris, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. It is brilliant to hear that our contact center were able to deal with your needs quickly whilst keeping you informed during the process of your job. Also, it is great to hear that the engineer who attended your property, Dan, done an excellent job and was able to resolve your issue. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Completed the job perfectly”

Helpful Report

Posted 6 years ago

Dear Mr Ruddinman, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that we were able to provide a service which resulted in you being a happy customer of ours! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Heating is running okay, no cold spots. Your engineer was very helpful and patient seeing that there wasn't a specific fault for him to look for.”

Helpful Report

Posted 6 years ago

Dear Mrs Keggin, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand that systems within the home can be difficult to understand and that is exactly what our experienced engineers are for, to give you peace of mind and advice as well as repair! It may be worth your while to consider our Care Club policy which has unlimited call-outs at a small monthly fee which gives you continual piece of mind. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Call out was dependable.”

Helpful Report

Posted 6 years ago

Dear Mrs Ellams, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that we were able to provide a dependable service which resulted in you being a happy customer of ours! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

“Dan put our minds at rest, and was very pleasant about the situation.”

Helpful Report

Posted 6 years ago

Dear Mr Heaton, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that Dan was able to put your minds at rest and provided a service which resulted in you being a happy customer of ours! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Rightio Reviews