Name: Rightio
Rating: 4.77

“excellent service from the gas engineer!”

Posted 7 years ago

Dear Mr Davies, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to provide excellent service! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Very impressed with the service I received. I was ringing on behalf of a tenant who had a burst pipe. They agreed to come out the next day and they emailed me a confirmation/quote within minutes of finishing the call and were contacting my tenants to arrange a time before I got through to them! The work was then done the next day and was done to a good standard and was also very good value. All in all, I was very impressed and I hope I have finally found a plumbing company that I can rely on in the future (after being stung by many cowboys!)”

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Posted 7 years ago

Dear Mr Purkes, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you were impressed with the service you received. Also that when you contacted us about a burst pipe that we emailed you a confirmation/quote within minutes of finishing the call and we were contacting your tenants to arrange a time immediately. We're also happy to hear that the work was done the next day, to a good standard, was also very good value and that you were very impressed that you feel you can rely on us in the future! We hope that we will be your first port of call in the future and if we can be of assistance again in the future, then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Very professional from telephone response to finished job.”

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Posted 7 years ago

Dear Mrs Everson, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found us to be very professional from your initial telephone response through to the finished job. A professional service is something we aim for with each of our customers, so we're glad you found this to be the case. Kind Regards, Hannah

Posted 7 years ago

“Do not use this company. I've waited in all day for someone to service my boiler and despite being told someone would be with me by 5 pm when I called back to check I was told no one was coming and the next slot available was just under a week away. Really poor service and they've wasted my whole day. I appreciate that some jobs take longer and engineers can't keep a schedule because of that but the service was poor and no effort made to get someone else out within a short time frame. I'd advise using another company who'll hopefully have better service - couldn't be much worse!”

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Posted 7 years ago

“Brilliant response came 1st thing next day. Combi boiler no heating. Repaired well within the time. Very professional. Cannot fault the overall service. A massive well done Kam Dixon the engineer”

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Posted 7 years ago

Dear Mr Beere, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a brilliant response and we could attend your property first thing the next day. We're also happy to hear that the repair was done well within the time, professionally, you couldn't fault the service and Kam our engineer did a great job! We will be sure to pass on your kind words to our engineer and please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Booked a boiler service and was given a time slot of 12-2. No show so called customer services who said they would definitely be with me before 4. Received another call at 3.45 to say I would be the next job. I called the number they called on numerous times and no one picked up which was incredibly frustrating and then customer services would not pick up. Then no one turned up. A complete waste of a valuable days annual leave. A week later and I am still waiting for an apology. Oh sorry - 3 days later I did receive a message asking me to call them !!!! At my expense- I don’t think so. Very disappointed. I appreciate things can go wrong but the lack of contact was awful. I certainly won’t be using this company again. Very poor customer service.”

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Posted 7 years ago

“Very efficent throughout,able to give us an appointment at short notice.Technician who attended, worked quickly and well, completed the work within the predicted time.”

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Posted 7 years ago

Dear Mr Streets, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very efficient throughout and we were able to give you an appointment at short notice. We're also happy to hear that our engineer worked quickly and well and completed the work within the predicted time. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Did the job!”

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Posted 7 years ago

Dear Mr Parry, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a 5 star service and that we did the job! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Had these guys in twice over last couple months on separate issues with prehistoric obsolete gas central heating. Gas Safe chap diagnosed boiler in less than 15 mins, sourced a "years obsolete" master valve then fitted & set it up in an hour and a half! Sharpest Gas Fitter I ever met! Boiler now runs better than new. Previous plumber said "Can't fix it mate, but I can fit a new boiler for £1700" ! Next Rightio chap turned up within couple hours to a steaming overflow & blocked system. Diagnosed in under 15 mins & fixed with bits out the back of his van in under an hour. After a string of consistently duff plumbers over the years, I cannot recommend this firm highly enough. Very satisfied indeed. You may have seen this review on trustpilot reviews. Well it's the same review I cut & paste here. Still happy with this firms work and customer service performance.”

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Posted 7 years ago

Dear Valued Customer, thank you for leaving a detailed review of our business as this helps us to monitor our workmanship and improve our service for the future. It is unfortunate that you have suffered a number of duff plumbers in the past however it is brilliant that you have found our services to be reliable and efficient and that we were able to complete a job in which other plumbers advised would require a whole new boiler. We really appreciate any recommendations of our great company as the more people that know about Rightio, the more jobs are done the Rightio way! Please contact us in the future for any repair work that you may require and we will be more than happy to assist you. Best Regards, Fergal.

Posted 6 years ago

“Very quick and helpful response from your plumber.”

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Posted 7 years ago

Dear Mrs Stones, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a very quick and helpful response from our engineer. Here at Rightio, we always aim to provide a quick and helpful response, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Everything! Charged an oap 300+ for 15 mins work unlocking a drain.. are you serious?? Absolutely disgusting. Cowboys!”

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Posted 7 years ago

“Efficient professional service”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review! We're so pleased to hear that you found our service to be efficient and professional! Kind Regards, Hannah

Posted 7 years ago

“Dave obviously knew his job, did it thoroughly and quickly, offered useful advice. Excellent service all round.”

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Posted 7 years ago

Dear Mr Smith, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Dave obviously knew his job, completed it thoroughly, quickly and offered useful advice. We're also happy to hear that you received excellent service all round! We aim for an excellent service with each of our customers, so we're glad you found this to be the case! We will be sure to pass on your kind words to Dave and please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Excellent work and will recommend to people.”

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Posted 7 years ago

Dear Mrs Priestley, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our work to be excellent and also that you would recommend us to others! Knowing that a customer would recommend us to others is great for us to hear as we know we have definitely done our job right. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“If I could leave no stars I would my boiler had a miss firing pilot light reported on the 27/10 an engineer was supposed to come on the 30/10 noshow another engineer arrived on the 31/10 fixed the problem we thought. A few days later and it’s gone wrong again the fuse had blown couldn’t find cause fitted new fuse went an hour later another guy came out the next day changed fuse again said something else was needed left said would be back next day after at least 50 calls 9 turnouts and 3 missed appointments still no working boiler today is the 2/12 I’ve had no hot water for over 3 weeks no heating on and off for over 5 I’m disabled and very angry at the lack of response from the management they never return calls as promised I’ve cancelled doctors appointments an evening out and lastly cut my break short as they were due to come out and they never showed not even an apology now seeking legal advice.”

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Posted 7 years ago

“Engineer didn't really know what he was doing on this job, spent 20 minutes saying my filter was broken when the only problem was the protection caps were not removed (in manual) then removed a non return valve as he didn't know what was (states do not remove in bold in the manual) told me it was a very odd fitting to connect piping to water supply (it was just a standard washing machine/dishwasher tap) then proceeded to state the job is very complicated and will have to have a second call out as it will take a few hours- I ended up cancelling this and fitting it all myself in under 90 minutes and at £99 per hour a fraction of the cost, called up to cancel the job and explain why and the operator didn't seem interested in the slightest- all in all an expensive bad decision, think I will stick to friendly local plumbers than through a company from now onwards”

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Posted 7 years ago

“I was calling 4 time,every time say it will come very fast...i was waiting 4 hour,nobody come ,no serious no respect”

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Posted 7 years ago

“Professional,effecient and punctual. They called us back promptly to make an appointment and collected the parts and fitted the new shower in the time that was quoted.”

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Posted 7 years ago

Dear Mrs Ali, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found Rightio to be professional, efficient and punctual. Also that we called you back promptly to make an appointment, collected any parts and fitted your new shower in the time that was quoted to you. Here at Rightio, we aim to do things right, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Engineer attended and payment was taken. Within 4 hours the Combi Boiler had lost all pressure again so no heating or hot water. Return appointment booked for 2 days later but Engineer failed to show. Chased all day with call-centre who promised Engineer was on route, promised to call me back but never did, right up to 17:30pm when they finally confirmed Engineer would be there in 3 days time. Wasted money (£130), wasted 1.5 days holiday from work, and 1 week later still without heating or hot water (family home with small children). Refund requested & will look elsewhere.”

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Posted 7 years ago

“Very quick response and kept me informed all the way through the process”

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Posted 7 years ago

Dear Mr Prinzi, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service, a very quick response and we kept you informed of any updates all the way through the process. As you can imagine, providing quick responses and keeping our customers informed throughout the process are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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