Name: Rightio
Rating: 4.77

“I came home from work on Saturday find my kitchen floor flooded, the lady I spoke to originally was very helpful and sympathetic, I was kept updated all afternoon until Michael the plumber arrived and sorted out the leak promptly - very impressed!!”

Helpful Report

Posted 7 years ago

Dear Mrs Gay, thank you for leaving our company a review as this really helps to monitor and improve our services in the future. It is very unfortunate that you returned from work to find that your kitchen floor was flooded however it is great that you found our representative to be very helpful and sympathetic and that you were kept updated until our engineers attendance. All of our engineers have a minimum of 5 years experience so it is great to hear that Michael was able to promptly arrive and that you were very impressed when he was able to resolve your plumbing issue. Please do consider using our services in the future for any repairs that you may need. Best Regards, Fergal.

Posted 6 years ago

“Mick did a great job! he got here quickly and did the job in less than an hour, he put right what the previous plumber got wrong! happy with the service”

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Posted 7 years ago

Dear Mr Latimer, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Mick did a great job, arrived quickly and completed the job in less than an hour. We're also happy to hear that Mick could correct what was previously completed wrong. We also agree that Mick always does a great job so we're glad you found this to be the case. Thank you once again for sharing your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The quote is very expensive. You should be given the work flexiabilty time up to one and 15minute work. The engineer works only 30 minutes of work and charged me for up to one hour.”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on our labour, and that all our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades. Thank you once again for sharing your experience. Kind Regards, Shane

Posted 7 years ago

“My combi boiler is broken and I am sitting in a house with no hot water or heating. It can't be replaced without some building work being completed. I had a booking today to remove the boiler so the builder can start work. The engineer has failed to attend. There has been no communication from this company as to what is going on and the bottom line is that they have no one to do the work that they promised to do. I have already had to take the afternoon away from my hospital job to wait for these people and I simply cannot take any more time away. As I write I have no idea how to get the heating back within a reasonable time frame. I would not recommend this service to anyone who actually needs a reliable booking.”

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Posted 7 years ago

Thank you for taking the time to leave a review. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Thank you once again for sharing your experience. Kind Regards Shane

Posted 7 years ago

“The engineer was good but the cost of £106.80 for 11 minutes labour was exorbitant by any standards.. I will not be using your company again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on our labour, and that all our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades. We understand our customers will always have options when it comes to choosing someone to work in their home, yet still we hope you would continue to recommend us as a company who can attend as quickly as possible, carry out the work effectively and get it right first time. Thank you once again for sharing your experience. Kind Regards Shane

Posted 7 years ago

“exelent service will always use again”

Helpful Report

Posted 7 years ago

Dear Mr Rogers, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found the service at Rightio to be excellent and that you would always use us again in the future. We strive to achieve a high quality service on every occasion so we're glad you found this to be the case. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can ever be of assistance! Kind Regards, Hannah

Posted 7 years ago

“I had an awful experience with the "engineer" who was sent. I had clearly said I wanted 5 radiators removed temporarily for decorators. When Samir Rezzak arrived (late - after I had called twice) he thought he was removing one and spoke about cutting the pipe on my brand new radiator! At that point I asked him if he knew what he was doing. He said yes but I should have stopped him there. There followed the hour from hell. I had to manage the water from the draining system in my garage so it wasn't flooded and he was using bowls and buckets to drain the radiators. He had no equipment with him and eventually said I would need a heating engineer to set up my system again as he couldn't do it! He tried to refill the system and water leaked from all 5 radiator sites onto carpets and flooring. I don't believe he was qualified or experienced. I called customer services the following day but they have not returned my call. I will never use this site again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you in writing. Thank you once again for sharing your experience. Kind Regards, Shane

Posted 7 years ago

“I am disabled and had been without heating, hot water or gas to my boiler after the guys from national grid turned it off. I was given a budget from the council to have the work done. After many calls to Rightio they confirmed they would be there the next day between 9am and 12 noon to fix. I told the lady, this had to be done as if not I would have to go back to hospital. I gave up on looking for another suitable Plumber as I had put all my trust in Rightio. 8pm I was called, the lady said, They could not come until the next week as there was no one in the Norwich area to do it. Around 10pm and in a panic I called a local gas safe plumber. He came the next morning and fixed in 15 mins. Then I find out he is registered with Rightio. Never again. Not to be trusted!!!!”

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Posted 7 years ago

“Absolutely everything. Leak from underneath bath..plumber came out, took off bath panel, traced leak and advised new shower... Leaks under sink..fitted a washer..said I would have to get flexie hoses.. charged £142.80. Next day called back Rightio because leaks worse...he came out again and said I told you yesterday you need flexie hoses..the washer I fitted has stopped the one leak. I had to get another plumber out..did not need new shower, just sealant replacing behind taps.. the leaks under the sink were fixed without flexie hoses..cost £45.00. After 3 calls to RIGHTIO I was told I needed an independent third party report which the second plumber would not give, because he said he didn't work like that, he was self employed and wasn't prepared to start writing reports. Inform RIGHTIO and asked them to send another plumber out to look at my shower and tell me why I was advised to replace it. I kept being told I need a third party report...I asked the name of Customer Service adviser who said his name was Darren. I asked if I could take his surname and he refused saying I'm the only Darren here..need I say anymore...”

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Posted 7 years ago

“Very professional staff who did a first class job”

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Posted 7 years ago

Dear Mr Gavin, Thank you so much for taking the time to leave us a review. We're so happy to hear that you found our staff to be a professional and that we provided you with a five star service and a first class job. As you can imagine, these are qualities about our service that our customers value highly. We strive to achieve a high quality service on every occasion. For added peace of mind, you might also like to know that our labour includes a 12 month guarantee. Thank you once again for sharing your experience. Please do not hesitate to contact us should you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“Never heard of Rightio before but right from the initial contact to the completion of the job I was very satisfied. The office staff were helpful, informative and reacted quickly to my problem. Your engineer was very friendly and respectful and had the job finished in no time much to my delight. He did inadvertently leave his little pipe cutting tool behind and I informed the office of this. I'm waiting to hear from the engineer (Clive) to see when he would like to pick it up.”

Helpful Report

Posted 7 years ago

Dear Mr Keck, Thank you so much for taking the time to share your experience of Rightio. We're so glad to hear that you were very satisfied from your initial call to the completion of the job. We're also glad to hear that our office staff were helpful, informative and reacted quickly to your problem. Also that our engineer was friendly, respectful and had the job finished in no time. Thank you for informing our office about this! We will make sure our logistics team arrange a time for Clive to pick his tool up. Thank you once again for sharing your experience! Please do not hesitate to contact us if we can be of assistance again. Kind Regards, Hannah

Posted 7 years ago

“A great job done for my dad!i phoned booked an engineer and my dads fire was serviced all within 2 hours the engineer Paul was great he checked cleaned and got my dads fire back in working order in no time and I got a discount because my dads a pensioner!thank you for a job well done!”

Helpful Report

Posted 7 years ago

Dear Mr Miller, Thank you so much for taking the time to leave us a review. We're so glad to hear that you felt Rightio did a great job for your Dad and that your Dad's fire was serviced all within 2 hours. We're also glad to hear that Paul checked and cleaned your fire too and that you received a discount because of your dads age. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Good communication & clear details of the costs involved and payment process. Engineer arrived within the stated time range and did a thorough job of checking the electrical consumer unit to identify the fault and rectify it. Engineer answered my numerous questions clearly and I felt reassured that my homes electrics are now safe. Will use Rightio again for home repairs based on this experience.”

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Posted 7 years ago

Dear Miss Cooke, Thank you so much for taking the time to leave us a review. We're so glad to hear that you found Rightio to communicate well with the costs involved and our payment process. We're also glad to hear that our engineer arrived within the stated time range, did a thorough job of checking your fault, rectifying it, answered any questions you had and that you felt reassured that your electrics were safe. We're also glad to hear that you would use Rightio again for your home repairs based on your experience. Thank you once again for sharing your experience. Kind Regards, Hannah

Posted 7 years ago

“After having awful customer service that morning from another company. I was extremely happy with the service I recieved from Rightio, from the phone call to the man doing the job! Thanks!”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so happy to hear that you were extremely happy with the service you received from Rightio from the first stages of your phone call to the engineer who was completing the job! We do understand the importance of a fast, friendly, effective service and strive to achieve this on every occasion so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“completed the job efficiently and fast, was very helpful with suggestions in improving my problem, work done to a high standard A++++”

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Posted 7 years ago

Dear Mrs Wade, Thank you so much for taking the time to share your experience. We're so happy to hear that the job was completed efficiently and fast. We're also glad to hear that our engineer was very helpful with suggestions in improving your problem and the work was done to a high standard. For added peace of mind, it is worth noting that we do offer a 12 month guarantee on our parts and labour. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“I was very happy with the service. The engineer was pleasant/friendly, and job was completed within the estimated time .”

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Posted 7 years ago

Dear Mr Mustard, Thank you so much for taking the time to leave us a review. We're so happy to hear that you were happy with the service you received from Rightio. We're also glad to hear that you found our engineer to be pleasant and friendly and that the job was completed within the estimated time. We do understand the importance of a fast, friendly, effective service and strive to achieve this on every occasion, so we are pleased that you found this to be the case! Please do not hesitate to contact us if we can ever be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“Great service. Came out same day as promissed. Would use again for sure. Thank you Rightio”

Helpful Report

Posted 7 years ago

Dear Mr Stewart, Thank you so much for taking the time to leave us a review. We're so glad to hear that you found us to be a great service and that we could come out to you on the same day as promised. We're also glad to hear that you would use us again! As you can imagine, these are qualities about our service that our customers value highly. We strive to achieve a high quality service on every occasion. Thank you once again for sharing your review. If we can ever be of assistance in the future please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“job done as requested”

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Posted 7 years ago

Thank you so much for taking the time to leave a review. We are so happy to hear that Rightio provided you with a 5 star service and that your job was done as requested. We pride ourselves on giving our customers the best service possible so we're glad you found this to be the case! Please do not hesitate to contact us again the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Explained what needed doing fully and good work ethics”

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Posted 7 years ago

Dear Miss Kinsella, Thank you so much for taking the time to leave us a review. We're so happy to hear that our engineer explained what needed doing fully and that you found our engineer to have a great work ethic. Here at Rightio we understand the importance of a friendly, professional and efficient service. This is something we aim for with each of our customers so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“My review is for Liam only. I found myself in the most stressful situation and I am sure like me he didn't know what to do for the best. He did as he was asked and helped me as best he could. The plumber I have secured now confirmed to my angry tenant that Liam's work was absolutely right and I thank him for his support. You have an exemplary member of staff......”

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Posted 7 years ago

Dear Ms Hough, Thank you so much for taking the time to leave us a review. We're so glad to hear that Liam helped you as best as he could and that his work was absolutely right. We also agree that Liam is an exemplary member of staff so we're glad you found this to be the case! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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