Name: Rightio
Rating: 4.77

“Very happy with Electrician who came to rewrite a cable in my kitchen. He came on time and had the job done very quickly. He was well mannered and very accommodating. I will certainly call Rightio again .”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you were very happy with our engineer who came out to you to carry our a re-wire of a cable in your kitchen. We're so glad to hear that our engineer was well mannered and was very quick with the work he carried out. As you can imagine, these are qualities about our service that our customers value the most. We always aim for a prompt, polite and efficient service so we're glad you found this to be the case. Thank you once again for taking the time to share your experience.Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer arrived at the appointed time and was friendly and professional, he was able to fix our boiler in a couple of hours, he also did not charge any traveling time and I was impressed with how good they were.”

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Posted 7 years ago

Dear Mrs Linda, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer arrived at the appointed time and was friendly, professional and was able to fix the problem with your boiler in a couple of hours. Our service does not charge for any travelling time and we only charge for the time it takes to complete the jobs! Thank you once again for taking the time to leave us a review. We're happy to hear that you were impressed with how good our service is and if we can be of assistance again in the future then we will be happy to assist. Kind Regards, Hannah

Posted 7 years ago

“Very fast attendance and problem solved within the hour. Polite and helpful engineer.”

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Posted 7 years ago

Dear Mrs Ross, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was very fast to attend, the problem was solved within the hour and our engineer was polite and helpful. As you can imagine, these are qualities about our service that our customer value the most so we're glad you found this to be the case! Thank you once again for taking the time to leave us a review, Please do not hesitate to contact us again in the future if we can be of assistance! Kind Regards, Hannah

Posted 7 years ago

“The plumber from Rightio arrived at 11.30am & worked until 12.45pm. He quickly assessed the problem and set to work to solve it. At all times he was courteous and completed the work efficiently.”

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Posted 7 years ago

Dear Mrs Clarkson, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer quickly assessed the problem and set to work to solve it. We're also glad to hear that at all times our engineer was courteous and completed the work efficiently. As you can imagine, these are qualities about our service that our customers value the most so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. If we can be of assistance again in the future then please do not hesitate to contact again. Kind Regards, Hannah

Posted 7 years ago

“I recently experienced a minor leak and found Rightio online. I contacted Rightio for their help. The service was prompt, efficient and completely satisfactory and resulted in a brief visit where the engineer solved my problem.”

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Posted 7 years ago

Dear Mr Boyd, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found Rightio to be prompt, efficient and completely satisfactory. Although we're sorry to hear that you experienced a minor leak, we are however happy to hear that our engineer was able to solve this problem and that you are no longer struggling with a leak. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again if we can be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“The plumber arrived on time and did an excellent job He left the area cleaner and tidier than when he came and was all round first class. He even added in a bit of tiling to make the wall and shelf around the broken cistern complete. I would have no hesitation from using Rightio again, thanks very much.”

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Posted 7 years ago

Dear Mrs Pride, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a first class service, that our engineer arrived on time, did an excellent job and left the area cleaner and tidier than how it was left before. We're also happy to hear that our engineer added in some tiling to make the wall and shelf around the broken cistern complete. We always aim for a first class service with all of our customers so we're so pleased you found this to be the case and also that you would have no hesitation in using Rightio again. Thank you once again for taking the time to share your experience. We hope that we will be your first port of call again in the future. Kind Regards, Hannah

Posted 7 years ago

“Called to book a plumber for the following week and had one turn up at my door within 15 minutes for no extra charge”

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Posted 7 years ago

Dear Mr Sampson, Thank you so much for taking the time to share your experience. We're so pleased to hear that although you arranged for a plumber to come to your property for the following week that our engineer turned up at your property within 15 minutes and there was no extra charge. Here at Rightio we do our best to arrange for our engineers to be with customers as soon as possible so we're so pleased to hear that you were happy with the efficiency of our service. Thank you once again taking the time to share your experience. If we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

“Called and explained the job, was called back promptly with a same day time slot, engineer called to confirm timings one hour before arriving. He installed two new smoke alarms and sorted out a faulty one all on high ceilings, very efficient and pleasant. Engineer 5813, job 5826807”

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Posted 7 years ago

Dear Mrs Blackheath, Thank you so much for taking the time to share your experience. We're so pleased to hear that you after your initial call, we called you back promptly with a same day slot and that our engineer called to confirm timings one hour before arriving. We're happy to hear that our engineer installed two new smoke alarms and sorted a faulty one which were all on high ceilings and you found our engineer to be efficient and pleasant. As you can imagine, these are qualities about our service that our customers value most highly and we aim for this with each of our customers so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“Locksmith turned up and without waiting for a key holder to be there opened the door and left with the burglar alarm going. To my knowledge, as I wasn’t there he didn’t t check the lock. A very expensive service which left my property vulnerable.”

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Posted 7 years ago

Thank you for getting in touch with us. We are very sorry to hear that you were unsatisfied with the work that the local engineer carried out. Our engineers do pride themselves on being able to bring about a thorough and effective resolution with every visit so were apologise unreservedly if you found this not to be the case. Our Customer Excellence Department is looking into this matter for you to see what we can do to make things right and will be in touch with you. Kind Regards, Shane

Posted 7 years ago

“Toilet would not stop filling, had to turn off mains water to the house. Mick from rightio turned up and replaced the float valve. Good service.ref 5826045”

Helpful Report

Posted 7 years ago

Dear Mrs Brindley, Thank you so much for taking the time to share a review. We're sorry to hear that your toilet would not stop filling and you unfortunately had to turn off your mains water to the house. We are however pleased to hear that our engineer Mick turned up and was able to replace the float valve and that you found our service to be good. We always aim for a quick, efficient and good service so we're happy to hear you found this the be the case. Thank you once again for taking the time to share a review. If we can be of assistance in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Rightio were able to send an engineer the same day instead of having to wait days or weeks which you get with other companies. Competitively priced. Will definitely use them again.”

Helpful Report

Posted 7 years ago

Dear Valued Customer, thank you for leaving a review of our company online as this can help us to monitor and improve our service for future customers. We understand that customers come to Rightio with jobs that they require to be completed urgently and it is therefore brilliant to hear that we were able to attend on the same day as your call when other company's would've make you wait days or weeks. Also, it is encouraging to hear that you consider our pricing to be competitive as we attempt to be as competitive as possible within our market whilst offering a more responsive service than our competitors! We really appreciate that you will use our services again in the future and do not hesitate to contact Rightio as we will be more than happy to assist you. Best Regards, Fergal.

Posted 6 years ago

“I just want to say I big thank you to Kamil (engineer no: 5787) for doing a sterling job on fixing our leak under the kitchen sink. My wife and I were unsure whether the tape seal or the pipes were to blame for the heavy leak however, Kamil rose to the challenge and fixed the issue with no problem what so ever and within the first hourly cost... even though under our sink was very awkward to get to - A+ Kamil and thank you again.”

Helpful Report

Posted 7 years ago

Dear Mr. Cooper, Thank you ever so much for leaving a review of our business which helps us to moderate and improve our service. We are delighted that you and Mrs. Cooper were satisfied with Kamil's workmanship and that he was able to complete the awkward job in under an hour; we will be sure to pass on your lovely feedback. Best Regards Fergal

Posted 6 years ago

“We had a leaking pipe under our kitchen sink and called Rightio who dealt with our request swiftly. A plumber called Kamil came to fix the leak, he was very polite, clean and fixed it no problem at all. We're so happy to finally find a reliable and professional plumbing service, we've had so many problems with unreliable plumbers in the past not, wanting to come and fix such small plumbing issues. Thank you Rightio and Kamil!”

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Posted 7 years ago

Dear Lynsey Cooper, Thank you so much for taking the time to leave a review of our business online as this really helps to moderate and improve our service as well as to pass feedback through our organization. We are very pleased that our engineer, Kamil, was able to fix your leak and clean up as well as you finding him a polite. Also, it is brilliant that you have found our reliable plumbing service as we always aim to do things the right way. Please do not hesitate to call Rightio for any issues that you may have in the future, no matter how big or small they are! Best Regards, Fergal

Posted 6 years ago

“Speechless! Heating issue. So the engineer turns up and gets my heating working, however unable to turn heating off now! When I called I was told a another engineer visit was needed at an additional cost of 130.00. Shocking...as they did a partial fix on the first visit. Engineers responsibility should ensure that boiler/heating should be fully functional prior to departure. I would never use this company again and advise all readers to think careful before selecting. Very dissapointed and angry!!!!!”

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Posted 7 years ago

“ref 5823645. Mick came out to us a few weeks ago to fit an immersion element for my tennant (no hot water.) unfortunately the thermostat blew due to a electrical problem(not micks fault) we phoned rightio who arranged for mick to come back and fit a new one. No hassle, No stress. Thanks mick.”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that Mick came out to you to fit an immersion element for your tenant but unfortunately the thermostat blew due to an electrical problem. We're glad to hear that Rightio arranged for our engineer Mick to come back to you to fit a new one and you found it to be no hassle and no stress. Here at Rightio we always aim to put things right so we're so pleased that you found this to be the case. Thank you once again for taking the time to share your experience. If we can be of assistance in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Provided me with a good locksmith promptly”

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Posted 7 years ago

“Company charged my mother £113 for a leaky connection, so a five minute job and no parts necessary. When they left it was still leaking. I didn't want them in the house again but they said if I got someone else to fix it I couldn't have a refund but if their engineer comes out & it's a different fault they'll charge me again. How can it be a different fault and since I can't get in the loft he can tell me what he likes”

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Posted 7 years ago

“We have no issue with the enganier they have sent out they always seem to do the best they can. Customer service is shocking. We have complained to 2 different managers and never get called back by them. The complaints don't seem to go anywhere and it's always another department's issue. The communications between the people you speak to and the enganier is shocking. We got told we need a part on the 1st job. When booking the second job we informed the person we booked the appointment with. They didn't tell the chap they sent out. Job 3 the chap had ordered the part we confirmed we needed the part, got a 0hone call to let us know he was picking up the part. Chap turned up and had no knowledge of the part and it wasn't on the paperwork! Part finally replaced (4weeks later) and the boiler serviced but still not working and have error codes and all we are getting is you will be called back shortly. Shocking from the office side no help at All!”

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Posted 7 years ago

“Broken cistern replaced within 4 hours of call. Engineer polite & knowledgeable. Reasonably priced given nature & urgency of work”

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Posted 7 years ago

Dear Mr Walton, Thank you so much for taking the time to share your review. We're so pleased to hear that your broken cistern was replaced within 4 hours of your call, that you found our engineer to be polite and knowledgeable and that you found our service to be reasonably priced given the nature and urgency of the work. We always aim for an efficient, polite and knowledgeable service with each of our customers so we're so glad you found this to be the case. Thank you once again for taking the time to share your review. If we can be of assistance in the future please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Arrived promptly when booked however I think I was over charged as the engineer was only on sight for 15 minutes but I was charged a call out fee of £99”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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