Name: Rightio
Rating: 4.77

“The plumber was great, friendly and efficient. Great service .”

Posted 6 years ago

Dear Mrs Robin, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be great and also that our engineer was great, friendly and efficient. All of our engineers are indeed helpful and friendly, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Their website states they will get an engineer out in 1 to 3 hours. What rubbish after contacting them today and asking for a plumber which was promised today. The called back to say earliest visit would be Tuesday”

Helpful Report

Posted 6 years ago

Hi Jacky, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 6 years ago

“Excellent and prompt service. Leak fixed now to clean up the water stains. Thank you Dennis Williams”

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Posted 6 years ago

Dear Mr Williams, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be excellent and prompt. Also that your leak is now fixed to clean up the water stains. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Engineer Callum solved my drainage problem in my shower. Very pleasant , helpful and told me all about your care cover. On my experience today l would recommend your services. Thank you.”

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Posted 6 years ago

Dear Mrs Howard, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Callum solved your drainage problem in your shower. Also that he was very pleasant, helpful and told you all about our Care Club. We will be sure to pass on your kind words to Callum, we hope that you will recommend our services to others and if we can be of assistance again then please do not hesitate to contact us. Kind Regards, Hannah

Posted 6 years ago

“Very good tradesman”

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Posted 6 years ago

Dear Ms Toombs, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be very good. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Very courteous. Very efficient. Well mannered. Very good job.”

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Posted 6 years ago

Dear Mr Robinson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very courteous, efficient, well mannered and we did a very good job. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“The person who did the work was very pleasant he looked like he knew what he was doing and got on with the job. He is a credit to your company and if anything needs doing in the future I will definitely calling your company. Thank you”

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Posted 6 years ago

Dear Mr Price, Thank you so much for taking the time to leave us a review. We're so pleased to hear that the engineer who did the work at your property was very pleasant, looked like he knew what he was doing and got on with the job. We're also happy to hear that you feel our engineer is a credit to our company and if you need anything else doing in the future that you will definitely be contact us. Please do not hesitate to contact us again if you do need us! Kind Regards, Hannah

Posted 6 years ago

“A great experience - Start to Finnish I couldn't be happier with the service from Rightio. My boiler had broken and after being messed around by two other companies i went to Rightio. They came out and did the first assessment. The other company said i needed two parts but Muhammad assured me only one was required. He came around the next day and changed the pump and just like that ... fixed. With Muhammad's assessment he saved me around £200! Great experience from start to finish and i am now on a cover plan with them!”

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Posted 6 years ago

Dear Miss Louise, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you couldn't be happier with the service you received from Rightio and after being messed around by two other companies, we were able to help you. We're also happy to hear that Mohammed came out to do an initial first assessment, then the next day Mohammed came around again and changed the pump. Also that it saved you around £200, it was a great experience from start to finish and now you have one of our Care Club plans. . Welcome to our Care Club scheme, we hope that you will enjoy the benefits of your care plan! Kind Regards, Hannah

Posted 6 years ago

“very bad experience called them as my kitchen was flooded with the wires in a middle of water puddle which is completely unsafe .they promised they will attend within two hours . Waited for three hours then called them again when they told me they had no one available to do the job (what if I didn't call??). they rescheduled to the following day .As the situation was unsafe I kept on trying to seek help eventually I got a plumber to fix it at 12 midnight to whom I appreciate the quick response .Again tried to call them to cancel it was on hold forever ...kept on trying to get hold of them took me forever to be able to even cancel it.. highly not recommended”

Helpful Report

Posted 6 years ago

Hi Radwa, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 6 years ago

“Veni, vidi, vici should be Sam's motto. He worked hard, explained what the problem was and replaced the duff handle. Thank you Sam and Rightio!”

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Posted 6 years ago

Dear Mr Bolduc, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Sam's motto should be I came, I saw, I conquered! Also that he worked hard, explained what the problem was and replaced the duff handle. We will be sure to pass on your kind words to our engineer Sam and if we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah

Posted 6 years ago

“Good, friendly same-day service. They arrived to do the job within a few hours of being called and quickly solved the problem.”

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Posted 6 years ago

Dear Mrs Bedford, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be good, friendly and the same day. Also that our engineer arrived to do the job within a few hours of your call and quickly solved the problem. Here at Rightio we always aim to provide a service that is quick and efficient, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Martyn attended my job after 3 other engineers had been to visit my fault. With all due respect previous engineers hadent have me the initial confidence that Martyn had. After a quick initial diagnosis Martyn ordered the bits required to fix and returned next day. He explained clearly what he was going to do and sought about his repair in a very professional manor I felt at ease throughout. The hot water has never been as good as since he left. Strongly advise rightio they clearly employ professional staff. Had cheaper quotes these are worth the additional.”

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Posted 6 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Martyn was able to order parts required to sort out the problem, returned the next day and explained clearly what he was going to do to. Also that he sought about his repair in a very professional manner and made you feel at ease throughout. We're also glad to hear that the hot water has never been much better since he left! We hope that you will recommend our services to others and if we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah

Posted 6 years ago

“Turned up done the job thank you”

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Posted 6 years ago

Dear Mr Roberts, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you would give our service 5 stars! Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Engineer Phil great person and very friendly. Did a great job. Thanks for a quick fix.”

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Posted 6 years ago

Dear Mr Gowa, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer Phil to be a great person, very friendly and did a great job that was a quick fix. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Winston was very pleasant and competent, thank you very much”

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Posted 6 years ago

Dear Mrs Smith, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Winston was very pleasant and competent. We always aim to provide the best possible service to all of our customers, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Speedy fix and arrived when said”

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Posted 6 years ago

Dear Mrs Savage, Thank you so much for taking the time to leave us a review. We're so pleased to hear that we could offer you a speedy fix and we arrived when we said we would. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“Fantastic job fantastic engineer who was a really nice guy”

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Posted 6 years ago

Dear Mrs Selfe, Thank you so much for taking the time to share your experience. We're so pleased to hear that we did a fantastic job, our engineer was fantastic and you found him to be really nice. All of our engineers are indeed helpful and friendly, so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“I can’t thank you enough for your fast, efficient and friendly service. The plumber who attended our job was excellent. Would definitely use you again and highly recommend. Thank you.”

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Posted 6 years ago

Dear Mrs White, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be fast, efficient and friendly and you found our engineer to be excellent. We hope that you will use our services again and recommend us to others. Kind Regards, Hannah

Posted 6 years ago

“Muhammad done a fantastic job and he was really quick. Job number 5940293”

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Posted 6 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Mohammed did a fantastic job and he was really quick. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 6 years ago

“We rang for an emergency and was guaranteed someone was able to attend..SOmeone took our card details to pay.....sent texts to say someone was coming then failed to turn up. When we phoned was told could send someone in 2 days......no apologies and unable to help. Left stranded with a leak and no emergency plumbers to help. Don’t use this company...they are a let down”

Helpful Report

Posted 6 years ago

Hi Donna, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Our Customer Excellence Department will be able to look into this matter further for you. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property, the department will carry out an investigation into this matter. Kind Regards, Jason

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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