Name: Rightio
Rating: 4.77

“Initially service was good. An engineer came out quickly assessed the problem with my boiler and said that they would order the part and return to fit it. I spent the next day trying to find out when this would be through the call centre and was consistently advised that the plumber was on a job and I would be called back later. The forth time I called I was advised that the engineer was not working that day, so there was obviously no chance that he would be returning, but they would chase it up and call me at 8am the next day to arrange the repair. Day 3 - no call so spent another 20 minutes listening to Enya before speaking to another advisor who initially tried to fob me off with an imminent call back, but did speak to the engineer who said there was no chance he would be out today. Still waiting for a date. Very inconvenient, zero customer service.”

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Posted 7 years ago

“Nice engineers, friendly and helpful”

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Posted 7 years ago

Dear Mrs Gibbins, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineers to be friendly and helpful. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer arrived right on time, was polite, efficient and did a good job.”

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Posted 7 years ago

Dear Mr Dament, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer arrived right on time, was polite, efficient and did a good job. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Excellent response - plumber arrived within an hour of call and replaced a broken kitchen tap in less than an hour.”

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Posted 7 years ago

Dear J Lockwood, Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with a 5 star service. Also that we provided an excellent response, our engineer arrived within an hour of your call and replaced a broken kitchen tap in less than an hour. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“On 5th August 2017 I asked for a plumber to fit a new immersion heater. Rightio sent a plumber with a job sheet for a leaking hot water tank. The plumber then had to leave my premises to buy what I said was needed in the first place. During the plumbers absence the hot water tank over flowed through the immersion heater hole he had left open and flooded the property. I supplied three quotes for redecoration as requested. Rightio sent the same plumber back twice, once to paint over the damage, which would have been entirely inadequate and a second time to rephotograph and report back to Rightio on the damage. Rightio promised to resolve the issue by Friday 3rd November. It is now Wednesday 15th November. Rightio have not resolved the issue and clearly are not taking my calls as I have tried to call on several occasions but they appear to recognise my home phone number and the phone goes unanswered. My advice to anyone considering using Rightio is dont, they are expensive and, from my experience, treat customers extremely badly. I now have water damaged walls and unless I take legal action against Rightio I will have to stand the cost of rectifying the damage myself. Do not trust them, I will never do any business of any type with them in the future and recommend that you do not either. Eugene Futcher”

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Posted 7 years ago

“We manage properties and its nice when you need a tradesman to phone Rightio and have it sorted for you. They keep you informed as to when the tradesman will arrive and to how much the job should cost. Would recommend”

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Posted 7 years ago

Dear Mrs Smith, Thank you so much for taking the time to share your experience. We're so pleased to hear that you find Rightio to be able to sort out any problems you have with your properties. Also that we kept you informed on our engineers arrival time and how much the job will cost. Did you know that we offer a care club to landlords? Designed for buy-to-let owners, landlords and agencies, our Care Club packages are designed to protect your investment property. Please find the link below, it may be of interest to you: https://www.rightio.co.uk/care-club-landlords/ Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can of assistance. Kind Regards, Hannah

Posted 7 years ago

“Fast efficient service. Peter our engineer sorted the problem out quickly and got everything working again.”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be fast and efficient. Also that our engineer Peter sorted the problem quickly and got everything working again. Here at Rightio we always aim for a fast and efficient service so we're glad you found this to be the case! We will be sure to pass on your kind words to our engineer and if we can be of assistance in the future then please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“Although the problem was not solved with this visit at least all possible causes have been ruled out and advise was very helpful as to where we can go from here.”

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Posted 7 years ago

Dear Mrs Gibbs, Thank you so much for taking the time to leave us a review. We're sorry to hear that your problem was not solved with this visit. However we are pleased to hear that you were happy that at least all possible causes have been ruled out and our advice will be helpful for you moving forward! Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer who attended was well presented and sorted our problem out quickly and cleanly.”

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Posted 7 years ago

Dear Mr Griffiths, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer who attended was well presented, sorted our your problem out quickly and was clean. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case! Thank you once again for taking the time to share your experience. please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“The engineer spent 2 hours assessing the job and thentold us it would cost about£1000 pounds to complete on a later date. We felt this was rather a lot and had already got a bill for about £150 for the assessment. We later employed a local engineer who did the assessment free and completed the job for less than half the price. I would never use this service again.”

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Posted 7 years ago

“Nothing wrong with the service and the plumber was courteous. The problem is the extortionate prices. The lady on the phone explained the rates before we went ahead. I estimated the bill to be around £400 tops. It turned out at £530+. Won't be using them again, and if you take my advice, wait a couple of days for a local plumber and save yourself some money”

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Posted 7 years ago

“Excessive charges for hourly rate and parts”

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Posted 7 years ago

“Excellent service from Mohammed , job done in a very professional attitude. Would not hesitate to request him again . Very pleased with professionalism ,”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you received excellent service from our engineer Mohammed! Also that the job was done in a very professional attitude, that you wouldn't hesitate to request him again and that you were very pleased with his professionalism! We always hear great feedback from our customers about Mohammed so we're glad you also found this to be the case! He is a real credit to our company. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Turned up on time, did the job professionally, had a nice manner, what more could you want! Delighted with service”

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Posted 7 years ago

Dear Mrs Wizcroft, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer turned up on time, did the job professionally, had a nice manner and you were delighted with our service. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case! Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Excellent service from Mohammed , job done in a very professional attitude. Would not hesitate to request him again . Very pleased with professionalism ,”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you received excellent service from our engineer Mohammed! Also that the job was done in a very professional attitude, that you wouldn't hesitate to request him again and that you were very pleased with his professionalism! We always hear great feedback from our customers about Mohammed so we're glad you also found this to be the case! He is a real credit to our company. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Mohammed was very helpful and efficient.”

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Posted 7 years ago

Thank you for taking the time to share your experience. We're so pleased to hear that you found Mohammed to be very helpful and efficient. Here at Rightio we take pride on being able to deliver a helpful and efficient service so we're glad you found this to be the case! Please do not hesitate to contact us again if we be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“No one ever came. Took unauthorised payment, promised to refund - didn't. One month later still fighting to receive repayment. It couldn't be any worse.”

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Posted 7 years ago

“Very poor work ethic un reliable never came when booked left 4 kids and a baby with NO heat or hot water”

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Posted 7 years ago

“Furious with the lack of service I've received. I found Rightio online, with the promise of same day call out. They phoned me later to tell me they could only do first thing in the morning. I accepted as I was promised I would be the first call of the day between 8-9. I made arrangements to take the morning off work and of course it gets to 9:30 and still no show... I phone and they apologise and say someone will contact me... at 10:15 I'm then phoned and told the engineer is on their way. 10:30 I'm called again to say, there is no parking so the booking should have never been booked in the first place! They had asked me about parking yesterday and I told them their wasn't any! Complete waste of my time!”

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Posted 7 years ago

“Disgusting service from the locksmiths that came. The man that came to fix my porch door told me the lock mechanism was broken and proceeded to crow bar and drill my front door, he has damaged all the door and the door frame to the point where I now need a new one. Charged me £147 and left me with nothing but a damaged door which I now need to replace. I did not ask him to break my door open I asked him to fix the lock, if he couldn't have done it he should have left. When complaining I have no joy and their customer service is terrible. I would never go with this company ever again and would not recommend it. I also had a phone call the day after to say I hadn't paid the money even though I had given them my card details when I booked. Shambles of a company”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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