Name: Rightio
Rating: 4.77

“Fast and efficient service, thank you”

Posted 6 years ago

Dear Mrs Richmond, Thank you so much for taking the time to leave us a review. We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service and it is always nice to see that they have experienced a job well done. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Friendly honest service”

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Posted 6 years ago

Dear Mr Kunaka, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be friendly and also honest. We always aim to provide a service that is friendly and honest for all so we're glad you found this to be the case. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Great bloke who was realy helpful. Should be happy to have such a decent hard working man”

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Posted 6 years ago

Dear Mr Young. Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be really helpful. We are happy to have all of our engineers on board. They are all very helpful and friendly and try to help customers as best they can. Please do not hesitate to contact us in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Your engineer was very good ,and did the job efficiently. Thank you very much.”

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Posted 6 years ago

Dear Mrs Powell, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be very good and he did the job efficiently. All of our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. Please do no hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“This company charged 180 for a tap washer!!!”

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Posted 6 years ago

Dear Karen Everest, thank you for leaving a review of our business as this helps to monitor and improve our services in the future. Although we always aim to make the cost of our jobs as clear as possible, after looking into the work in which we completed for you i would like to inform you that the charge you have mentioned relates to the total amount for the work which is inclusive of both parts, labor and VAT. Moving forward, your feedback has been passed onto relevant departments to ensure that charges are made as clear as possible to avoid this issue in the future. Best Regards, Fergal.

Posted 6 years ago

“It was very good that someone could attend to my problem on the same day of calling. Well done.”

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Posted 6 years ago

Dear Mr Oldham - Smith, Thank you so much for taking the time to share your experience. We're so pleased to hear that someone could attend to your property on the same day of your call to us. We pride ourselves on being to provide an efficient service for our customers, particularly if the job that they have requested is urgent or an emergency so we're glad you found this to be the case. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Ian the Plumber came out very quickly. Checked out the problem and confirmed our diagnosis. He was reassuring and friendly throughout”

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Posted 6 years ago

Dear Mrs Blackmore, Thank you so much for taking the time to share your experience. We're so pleased to hear that our engineer Ian came out very quickly, checked out the problem and confirmed your diagnosis. Also that he was reassuring and friendly throughout. All of our engineers are indeed helpful, friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure that you are in the best possible hands. Please do not hesitate to contact us in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Initial and subsequent contact by phone was superb; clear, friendly, efficient and helpful. The job took longer than anticipated but all in all a very good service.”

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Posted 6 years ago

Dear Mr Hunter, Thank you so much for taking the time to leave us a review. We're so pleased to hear that from your initial and subsequent contact everything was superb, clear, friendly, efficient and helpful. Also that although the job took longer than anticipate, all in all our service was very good. We always take pride on providing a service that is very good all round so we're glad you found this to be the case. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Fast and efficient service, thank you”

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Posted 6 years ago

Dear Mrs Richmond, Thank you so much for taking the time to share your experience. We're so pleased to hear that our service was fast and efficient. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very good and quick service from customer service staff and the engineer who repaired my boiler.”

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Posted 6 years ago

Dear Miss Kyei, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service that was very good and quick from both our customer service staff and our engineer. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very good prompt service. Gas fitter excellent.”

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Posted 6 years ago

Dear Mr Richardson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very good, prompt and that you found our gas fitter to be excellent. We are happy to hear that you were happy with the quality of the work and how quickly the engineer was able to carry out the work for you. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Great engineer, knew his stuff and was quick and efficient whilst explaining everything clearly.”

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Posted 6 years ago

Dear Ms Newall, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be great, he clearly knew his stuff and was quick and efficient whilst explaining everything clearly. All our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know that you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very prompt very efficient thank you”

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Posted 6 years ago

Dear Mrs Breakwell, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very prompt and very efficient. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“I had great service from the engineer and he fixed the problem promptly. However, when it came to taking payment there was friction between the engineer and the call handler over the telephone and my credit card details were taken several times. The first card I offered was declined - later I found out that this was because the wrong expiry month was being input. After using an alternative credit card I discovered that the payment was taken twice. All attempts to discuss this have so far led nowhere and I am now getting angry because of the promises not kept - no promised return phone call or email acknowledgement- Job ref 5937139, Complaint ref Z9876643.”

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Posted 6 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 6 years ago

“Excellent service from the beginning to the end from all personnel. I will highly recommend to my family and friends.”

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Posted 6 years ago

Dear Mrs Davies, Thank you so much for taking the time to share your experience. We are delighted that you have received the level of service we expect to provide. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. We hope that you will recommend us highly to your family and friends and please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 6 years ago

“Guys came out to service our boiler. They were polite and friendly. We noticed something on the boiler and called up for them to come back out. They were prompt and returned to our property and reassured us that everything was fine and gave an explanation of the issue. Good work! And thank you! Regards Alfie.”

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Posted 6 years ago

Dear Mr Confait, Thank you so much for taking the time to leave us a review. We're so pleased to hear that when our engineers came to service your boiler, they were polite and friendly. Also that when you noticed something on the boiler, you called up for them to come back out, they were prompt and returned to your property, reassured you that everything was fine and gave an explanation of the issue. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“On time, efficient, and pleasant manner”

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Posted 6 years ago

Dear Mr Sherridon, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was on time, efficient and had a pleasant manner. It is always fantastic to see another job carried out in a timely, efficient manner - this is the level of service we expect to provide as a company. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very friendly engineer and got on with the job in hand, but he was hampered by no arrival of some parts, so will need a second visit. But this as discussed and agreed amicably before hand.”

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Posted 6 years ago

Dear Mr Elcock, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be very friendly and he on with the job in hand. Although he needed to wait for the arrival of some parts which would require a second visit, we are glad to hear that the second visit was discussed and agreed amicably beforehand. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Pleasant and polite engineer. Educated me during his visit which was a bonus.”

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Posted 6 years ago

Dear Mrs Farquharson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be polite and pleasant. Also that he educated you during his visit which was a bonus. We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Had emergency flood situation. No call back as promised. Tried to sell me sign up whilst i was in distress. No plumber available after contacting them hours later. Described my problem as dripping issue when water coming through my dining room ceiling. Distgusted.”

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Posted 6 years ago

Hi Kathy, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Could you please email customer@rightio.co.uk with more information including a quick breakdown of your complaint. We will also get in touch with the Customer Excellence Team to make sure this is handled as quick as possible. Kind Regards, Jason

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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