Name: Rightio
Rating: 4.77

“The engineer was great and managed to fix my boiler really quickly. The call handler said we could have an engineer on the Sunday but once the credit card details were taken I then had a call back to say the engineer would not be available until Monday. I'm hoping that I don't now get charged the Sunday rate...”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was great and managed to fix your boiler really quickly. We do however take credit card details from our customers first, before we place bookings with our engineers to ensure our engineers do not have to worry about payment details. We then provide customers with a call - back when we have ensured our engineer availability. On this particular occasion, you have been charged the Sunday rate for which I do apologise. You will shortly receive a call from our customer excellence department to be issued with the refund difference. If you have any further questions please do not hesitate to contact customer@rightio.co.uk. Kind Regards, Hannah

Posted 7 years ago

“Very fast service and efficient repair would definitely use again”

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Posted 7 years ago

Dear Mrs Morre, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very fast, the repair was efficient and that you would use our services again. Here at Rightio we understand the importance of an efficient service and this is something we aim for with each of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Arrived within 1 hour of call, fixed within 2 hours of call.”

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Posted 7 years ago

Dear Mr Lockwood, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio arrived within 1 hour of your call and your repair was fixed within 2 hours of your call. We always aim for an efficient service so we're glad you found this to be the case! Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Engineer mohammed was brilliant done a great job was quick and efficient. would recommend him and call him back, when needed again.”

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Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Mohammed was brilliant, did a great job and was quick and efficient. Here at Rightio, we understand the importance of a brilliant, fast and efficient service, so we're glad you found this to be the case! We hope that you will recommend us to others!. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Mohammed was quick and resolved the problem very quickly.”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that Mohammed finished the job quick and resolved the problem quickly. We aim for an efficient and quick service with all of our customers so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Call and set up was easy; pricing was upfront. We were phoned to say the engineer was on his way and he turned up on time. The work was done well and quickly and we are very happy with the results. Mohammed was very professional.”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our process to be simple and the pricing was outlined to you upfront. Also that you were phoned to say that the engineer was on his way and he turned up on time. We're also happy to hear that the work was done well by our engineer Mohammed, quickly, in a professional manner and you were happy with the results. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance, Kind Regards, Hannah

Posted 7 years ago

“knew what he was doing experience and clean up any mess he made”

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Posted 7 years ago

Dear Mrs Andrews, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be knowledgeable and he cleaned up any mess he made whilst completing the job. All of our engineers are helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you so much for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Quick and friendly service, made my elderly dad happy by fixing the shower.”

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Posted 7 years ago

Dear Mrs Martin, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be quick and friendly. Also that Rightio were able to made your elderly dad happy by fixing his shower. As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Very prompt and carried out the work required quickly and efficiently”

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Posted 7 years ago

Dear Mrs Kell, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer our service to be prompt and that we carried our the work required quickly and efficiently, Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“arrived on time. engineers were polite and explained all the work they would be doing . showed how to use boiler and thermostat and tidied up after themselves.”

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Posted 7 years ago

Dear Mr Carmyllie, Thank you so much for taking the time to share your experience. We're so pleased to hear that we arrived on time. Also that our engineers were polite and explained all the work they would be doing, they showed you how to use your boiler and thermostat and that they tidied up after themselves. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Made an appointment - electrician to arrive in 30-40 min. Told my tenant to go home and wait for them to arrive. Did not show up, called me NEXT DAY and said "we can't get anyone there until next week". Unprofessional!”

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Posted 7 years ago

“Very good and quick service. No electric, problem with motherboard, burnt out. Found these on trustpilot. Rang at 9.35am spoke to a lady who was very helpful, friendly and not pushy. She advised on price beforehand and explained we would get a call back with an electrian time within 30min. 15min later received a call advising of time would arrive. Electrician rang about 30min before arrival. He completed the job quickly and efficiently. By 11.50am job complete and electric running fully. Very impressed and happy.”

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Posted 7 years ago

Dear Mrs D, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very good and quick. Also that we were able to sort the electrical fault with your motherboard within two hours and we kept you up to date on arrival times of our engineer. We're also happy to hear that you were impressed and happy with the service we provided. We aim to provide a great service to all of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Glad Mohammed arrived, great job and we'll done. Unfortunately the customer vice phone line never answers, I had to use their office number as it was rescheduled without me being informed earlier in week. However Mohammed was very professional and the job is completed to good standard.”

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Posted 7 years ago

Dear Valued Customer, thank you for leaving a review of our company as this allows us to monitor and improve our service for the future. I would like to apologize for any issues that you encountered whilst attempting to reach our contact center and the delay may have been down to you calling at a peak time within our busiest trading period, nevertheless rest assured that your feedback has been passed onto relevant departments in order to ensure that this is rectified for the future. In regards to the job completed it is great to hear that our engineer, Mohammed, was very professional and that the job was completed to a good standard as all of our engineers have a minimum of 5 years experience to ensure high quality workmanship. Please do consider using Rightio in the future for any of your repair requirements. Best Regards, Fergal.

Posted 6 years ago

“A very efficient job”

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Posted 7 years ago

Dear Mr Frater, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found Rightio to be very efficient. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Efficient”

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Posted 7 years ago

Dear Mr Tansley, Thank you so much for taking the time to leave us a review. We're so pleased to hear you found Rightio to be efficient! Kind Regards, Hannah

Posted 7 years ago

“They came out on the same day and gave me a pice but had to come back the next day to finish the job as the parts had to be ordered. A very nice engineer did the job (Leo).”

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Posted 7 years ago

Dear Mrs Price, Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio attended your property on the same day. Also that you were given a price and then we attended the next day to finish the job when we had the parts we needed. We're also happy to hear that our engineer Leo engineer did a great job and you found him to be pleasant. All of our engineers are indeed helpful and friendly, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Engineer pleasant and helpful”

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Posted 7 years ago

Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be pleasant and helpful! Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Job reference 5840532. A washer was not fitted resulting in the cold water tank flooding the loft and causing water damage in the room below. I have made a claim with my insurer but not had the courtesy of anyone in your customer care team even acknowledging e-mails. How can you say you care about customers when you have no means of enabling customers to ring you when something goes badly wrong? E-mail with a response time of between 7 to 14 days is not good enough. Not that I've had a response and the incident resulted from one of your plumbers poor work on 25 October.”

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Posted 7 years ago

“Everything was excellent”

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Posted 7 years ago

Dear Mr Cardno, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found everything to be excellent! Please do not hesitate to contact us in the future if we can be of assistance again. Kind Regards, Hannah

Posted 7 years ago

“Fast and efficient. Pleasant locksmith sorted problem in jig time. Top marks”

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Posted 7 years ago

Dear Mr Harrison, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be fast and efficient. Also that you found our engineer to be pleasant and was able to sort the problem quickly. Here at Rightio we understand the importance of a fast and efficient service and this is something we aim for with each of our customers, so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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