Name: Rightio
Rating: 4.77

“Great engineer, knew his stuff and was quick and efficient whilst explaining everything clearly.”

Posted 7 years ago

Dear Ms Newall, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be great, he clearly knew his stuff and was quick and efficient whilst explaining everything clearly. All our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know that you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Very prompt very efficient thank you”

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Posted 7 years ago

Dear Mrs Breakwell, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very prompt and very efficient. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“I had great service from the engineer and he fixed the problem promptly. However, when it came to taking payment there was friction between the engineer and the call handler over the telephone and my credit card details were taken several times. The first card I offered was declined - later I found out that this was because the wrong expiry month was being input. After using an alternative credit card I discovered that the payment was taken twice. All attempts to discuss this have so far led nowhere and I am now getting angry because of the promises not kept - no promised return phone call or email acknowledgement- Job ref 5937139, Complaint ref Z9876643.”

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Posted 7 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 7 years ago

“Excellent service from the beginning to the end from all personnel. I will highly recommend to my family and friends.”

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Posted 7 years ago

Dear Mrs Davies, Thank you so much for taking the time to share your experience. We are delighted that you have received the level of service we expect to provide. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. We hope that you will recommend us highly to your family and friends and please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 7 years ago

“Guys came out to service our boiler. They were polite and friendly. We noticed something on the boiler and called up for them to come back out. They were prompt and returned to our property and reassured us that everything was fine and gave an explanation of the issue. Good work! And thank you! Regards Alfie.”

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Posted 7 years ago

Dear Mr Confait, Thank you so much for taking the time to leave us a review. We're so pleased to hear that when our engineers came to service your boiler, they were polite and friendly. Also that when you noticed something on the boiler, you called up for them to come back out, they were prompt and returned to your property, reassured you that everything was fine and gave an explanation of the issue. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“On time, efficient, and pleasant manner”

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Posted 7 years ago

Dear Mr Sherridon, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was on time, efficient and had a pleasant manner. It is always fantastic to see another job carried out in a timely, efficient manner - this is the level of service we expect to provide as a company. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Very friendly engineer and got on with the job in hand, but he was hampered by no arrival of some parts, so will need a second visit. But this as discussed and agreed amicably before hand.”

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Posted 7 years ago

Dear Mr Elcock, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be very friendly and he on with the job in hand. Although he needed to wait for the arrival of some parts which would require a second visit, we are glad to hear that the second visit was discussed and agreed amicably beforehand. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Pleasant and polite engineer. Educated me during his visit which was a bonus.”

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Posted 7 years ago

Dear Mrs Farquharson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our engineer to be polite and pleasant. Also that he educated you during his visit which was a bonus. We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Had emergency flood situation. No call back as promised. Tried to sell me sign up whilst i was in distress. No plumber available after contacting them hours later. Described my problem as dripping issue when water coming through my dining room ceiling. Distgusted.”

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Posted 7 years ago

Hi Kathy, Thank you for getting in touch with us. We’re so sorry to hear that you have been disappointed with our service. Could you please email customer@rightio.co.uk with more information including a quick breakdown of your complaint. We will also get in touch with the Customer Excellence Team to make sure this is handled as quick as possible. Kind Regards, Jason

Posted 7 years ago

“No hassle one call booked time date job done efficient and professional conducted no of this no answering and we will have to get back to you or we are busy at the moment can it wait No just a fast effective service”

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Posted 7 years ago

Dear Mrs Mason, Thank you so much for taking the time to leave us a review. We're so pleased to hear that there was no hassle for you, you contacted us, we were able to book a time, date and the job was done in an efficient and professional manner. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Your technician who attended (Harry) was very punctual and pleasant and explained to me what he was doing and why as he completed the job. I have absolutely no negatives regarding his attendance and work ethic.”

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Posted 7 years ago

Dear Mrs Love, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Harry who attended your property was very punctual, pleasant and explained to you what he was doing and the reasons why as he completed the job. We're also glad to hear that you have absolutely no negatives regarding his attendance and work ethic. All of our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. We will be sure to pass on your kinds words to our engineer Harry and please do not hesitate to contact us again in the future. Kind Regards, Hannah

Posted 7 years ago

“I wanted three ceiling lights put up quickly, Rightio came to my rescue, the electrician was quick and courteous, very pleased with his work.”

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Posted 7 years ago

Dear Mrs Wood, Thank you so much for taking the time to leave us a review. We're so pleased to hear that when you needed three ceiling lights put up quickly we were able to come to the rescue. Also that our engineer was quick and courteous and you were very pleased with his work. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“a job well done in a quick time”

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Posted 7 years ago

Dear Mr Spurrell, Thank you so much for taking the time to leave us a review. We're so pleased to hear that the job was well done in a quick time. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Conscientious engineer discovered faulty part. Repaired with new part very satisfied”

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Posted 7 years ago

Dear Mr Langford, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was conscientious and discovered the faulty part, repaired it with the new part and that you are very satisfied. Please do not hesitate to contact us again in the future, we will be more than happy to assist. Kind Regards, Hannah

Posted 7 years ago

“Very good job done well pleased”

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Posted 7 years ago

Dear Mr Hardy, Thank you so much for taking the time to leave us a review. We're so glad to hear that a very good job was done and that you are very pleased. We always aim to provide a service that is very good for everyone so we're glad you found this to be the case! Please do not hesitate to contact us in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Friendly and helpful advice and carried out work very efficiently.”

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Posted 7 years ago

Dear Mrs Dennis, Thank you for taking the time to share your experience. We're so pleased to hear that our engineer was able to provide you with friendly, helpful advice and the work was carried out very efficiently. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“An excellent job, done extremely professionally. Many thanks !!!”

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Posted 7 years ago

Dear Mr Tortorella, Thank you so much for taking the time to share your experience. We're so pleased to hear that an excellent job was done and you also found it to be extremely professional. We always aim to provide a service that is excellent all round so we're glad you found this to be the case. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 7 years ago

“Helpful, efficient and prompt.”

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Posted 7 years ago

Dear Mr Meadows, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be helpful, efficient and prompt. We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service. We are happy to have been of assistance, and if you ever require our services again. please do not hesitate to give us a call. Kind Regards, Hannah

Posted 7 years ago

“After waiting for almost a week to get a relatively simple repair done by a local "well thought of" company, Rightio did it within a couple of hours of my first phone call to them. Would highly recommend.”

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Posted 7 years ago

Dear Mr Houghton, Thank you so much for taking the time to share your experience. We're so pleased to hear that after your trouble of having to wait for almost a week to get a relatively simple repair done by a local well thought of company, we were able to complete the job within a couple of hours of your first phone call to us. We are happy to have been of assistance, and if you ever require our services again , please do not hesitate to give us a call. Kind Regards, Hannah

Posted 7 years ago

“Wonderful customer service. Quick to process job and on the day the issue was very quickly fixed. Our plumber was very friendly and talked us through the job from start to finish. Would definitely recommend to others.”

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Posted 7 years ago

Dear Ms Milner, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our customer service to be wonderful, that we were quick to process the job and on the same day the issue was very quickly fixed. Also that our engineer was very friendly and talked you through the job from start to finish. All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. We hope that you will recommend our services to others and if we can be of assistance again, please do not hesitate to contact us. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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