Name: Rightio
Rating: 4.77

“Thank you for your prompt service.”

Posted 6 years ago

Dear Mrs Whiting, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you received a prompt service. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. For added peace of mind, you may be interested to know that all of our parts and labour includes a 12 month guarantee. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Same day service ✅ Lines of communication ✅ Thoroughly competent, efficient and pleasant plumber ✅”

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Posted 6 years ago

Dear Mrs Bentley, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you received a same day service, great lines of communication and you found our engineer to be thoroughly competent, efficient and pleasant. All of our engineers are competent, efficient, pleasant, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very efficient taking of the call - absolutely clear about price, timing, etc. Engineer was a bit late, but at least called to warn us, and was a very cheerful and helpful chap when he arrived.”

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Posted 6 years ago

Dear Mrs Greener, Thank you so much for taking the time to share your experience. We're so pleased to hear that we were very efficient in taking your call, clear about prices and timing and although our engineer was a bit late, you were made aware. All of our engineers are indeed cheerful, helpful, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be more than happy to assist. Kind Regards, Hannah

Posted 6 years ago

“Rapid service right from first phone through transfer to plumbing division and actual solving of the problem by plumber. Shower unusable at 8 a.m. and back in operation by 12 midday. Good work”

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Posted 6 years ago

Dear Mrs Buckley, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you received a rapid service from your initial phone call through to our engineer carrying out the work. Also after the unfortunate event of your shower being unusable at 8am, we were able to make sure that it was back in operation by 12 midday. We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service. Please do not hesitate to contact us if we can ever be of service in the future and thanks once again. Kind Regards, Hannah

Posted 6 years ago

“Excellent very nice man”

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Posted 6 years ago

Dear Mrs Clare, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be excellent and our engineer to be very nice. All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can sure you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Lovely plumber who was very neat and tidy good job done”

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Posted 6 years ago

Dear Mrs Holden, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was lovely, very neat and tidy and a good job was done. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be happy to assist. Kind Regards, Hannah

Posted 6 years ago

“You were fairly easy to contact but messages left were not added to any log and so I did not receive call back as promised and a change of contact number was not passed on. This was frustrating and meant the service received was not as good as it could have been. There was a delay in the engineer coming out due to traffic but this was communicated well. However, we had been told the engineer would come to us as first job. There seem to have been breakdowns in communication. The engineer however arrived promptly and was very efficient and explained the issue clearly and his part in delivering the service was good.”

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Posted 6 years ago

Dear Mrs Withers, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. As a company we are very pleased that the final work in which the engineer carried out was prompt, efficient and that you considered the service to be good. I would also like to apologize for the issues that you faced with our contact center and this will be looked into in order to improve the service in the future so that this doesn't happen again. Please do not hesitate to use our business again in the future for any of your repair needs! Best Wishes, Fergal

Posted 6 years ago

“The Engineer was prompt, friendly and efficient. Would definitely use again.”

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Posted 6 years ago

Dear Mr Essl, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We are very happy that our engineer was prompt and was able to fix your boiler in an efficient time period. Also, it is brilliant to hear that you found the engineer friendly and the job he completed was efficient as all of our engineers have 5 years minimum experience so that they can have the relevant experience to taken any issue as well as being a lovely bunch!. Please do no hesitate in using Rightio for any further repair work that you may require in the future! Best Wishes, Fergal

Posted 6 years ago

“A very friendly helpful service”

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Posted 6 years ago

Dear Mrs Dallaire'jackson, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very friendly and helpful. We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done. For added peace of mind, you might like to know that our parts and labour includes a 12 month guarantee. Please do not hesitate to contact us again in the future, we would be more than happy to assist. Kind Regards, Hannah

Posted 6 years ago

“The engineer was great. He knew his job & he had a positive attitude.”

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Posted 6 years ago

Dear Miss Amuza, Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was great, knew his job and he had a positive attitude. We expect to provide a certain level of service here at Rightio - So we are always happy to hear when a customer receives this level of service. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Job all completed satisfactory, great man for the job and would highly recommend to others”

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Posted 6 years ago

Dear Mrs Hughes, Thank you so much for taking the time to share your experience. We're so pleased to hear that the job was completed to a satisfactory standard, our engineer was great for the job and also that you would recommend us to others. We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done. We hope that you will recommend our services to others and we would be happy to assist again in the future. Kind Regards, Hannah

Posted 6 years ago

“Great service from Mohammed in sorting out the electrical problems and efficiently repairing them. Will definitely use them again.”

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Posted 6 years ago

Dear Mr Hart, Thank you so much for taking the time to leave us a review. We're so glad to hear that you received great service from our engineer Mohammed in sorting out your electrical problems and efficiently repairing them. We are also delighted that if required, you would count on us again to provide an efficient service and resolve any issues that you may be experiencing. We will be sure to pass on your kind words to Mohammed and if you ever require our services again. please do not hesitate to give us a call. Kind Regards, Hannah

Posted 6 years ago

“Tradesman turned up was friendly, got on with the job, no breaks”

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Posted 6 years ago

Dear Mr Philips, Thank you so much for taking the time to share your experience. We're so pleased to hear that when our engineer turned up at your property he was friendly and got on with the job in hand. All of our engineers are indeed hard working, friendly and get on with the job in hand to keep our customers happy. We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done. We are happy to have been of assistance, and if you ever require our services again. please do not hesitate to give us a call. Kind Regards, Hannah

Posted 6 years ago

“Swift response on phone, information good, called back to let me know roughly when to expect my plumber. Even dealt with another problem which they identified during the repair, no 'well get someone else and have to pay another call out', excellent work.”

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Posted 6 years ago

Dear Mrs Fitzgerald, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our work to be excellent, you received a swift response on the phone, the information was good and we called you back to let you know roughly when to expect our engineer. Also that our engineer dealt with another problem which he identified whilst he was at your property during the repair and his attitude was great. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Kevin was very polite and explained what was going wrong before he fixed it and explained whatever needed to be done if the situation reoccurred.”

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Posted 6 years ago

Dear Mr Micallef, Thank you so much for taking the time to share your experience. We're so glad to hear that our engineer Kevin was very polite, explained what was going wrong before he fixed it and explained what needed to be done if the situation reoccurred. We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done. We will be sure to pass on your kind words to Kevin and if we ever can be of service in the future please do not hesitate to contact us. Kind Regards, Hannah

Posted 6 years ago

“I found you very efficient you did what it said on the tin and the guy who came round and did the job was polite clean i:e he cleaned up after. He also did a good job no complaints at all”

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Posted 6 years ago

Dear Mr Burke, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our service to be very efficient, we did what we said we'd do and the engineer who attended your property was polite, clean and did a good job. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency. Please do not hesitate to contact us again in the future, we would be happy to assist. Kind Regards, Hannah

Posted 6 years ago

“My light was fixed within 90 minutes of my phone call enquiry. Seamless contact from the support desk until the job was done.”

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Posted 6 years ago

Dear Mrs Dickson Gill, Thank you so much for taking the time to leave us a review. We're so pleased to hear that your light was fixed within 90 minutes of your phone call enquiry and you received seamless contact from our support team. Our team endeavour to give clear and concise prices to customers prior to our engineers attendance, this is something that is crucial to our business and relationship with our customers. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“Very prompt service”

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Posted 6 years ago

Dear Mrs Parkinson, Thank you so much for taking the time to share your experience. We're so pleased to hear that you found our service to be very prompt. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

“I call rightful because they said they could be out the same day. They gave me a booking time of 1-5 that afternoon, which I thought was great. I wait all afternoon until 5:10. I called them for someone to tell me the engineer wasn't going to make it (why they couldn't call me to let me before I called them, I don't know) anyway I was given another time slot 8-12 the next morning. Just had call from them to say nobody could get to me in allocated time slot but someone would be there between 1-5. I cancelled the booking and am currently looking for someone else. Absolutely disgusting service.”

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Posted 6 years ago

We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.

Posted 6 years ago

“Engineer was very helpful and friendly.”

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Posted 6 years ago

Dear Mr Rooney, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to be very helpful and friendly. All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands. Please do not hesitate to contact us again in the future, we would be pleased to assist. Kind Regards, Hannah

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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