Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.92

4.9 Rating 1,378 Reviews

99 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I approached Ride & Glide after seeing YouTube reviews by them. The service was exceptional , they know their products , were super helpful on the phone and the shipping was crazy fast. Highly recommended”

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Posted 3 years ago

“Honest Company...respect There customers...and exact timing...am very happy that I bought my scooter from you ...”

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Posted 3 years ago

“Excellent and informative service,couldn't be happier with the product or the people.Big love to ya,I'll definitely be back👍x”

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Posted 3 years ago

“- A real customer first company; I can't count the number of times I've bugged them with questions and they are always there happy to answer. - Ordered 3 items from them so far and delivery has been fast every time”

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Posted 3 years ago

“I would not personally recommend this company due to the way that I feel I was treated recently. I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide. The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund. I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund. It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were. I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds. All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.”

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Posted 3 years ago

Hi Jacob, We’re very sorry to hear you feel like you received a service from Ride + Glide that was not adequate. As our other reviews show, we always do everything we can to help and support our customers. As you point out, we immediately paid for the repair option of your choice and arranged for your bike to be picked up after you said you still were not happy with it. Our team of technicians completed a full assessment of the bike in our workshop and found it to be in full working order. However, since you did not want it back, we offered a refund covering the majority of the cost of the bike. We felt this was a very fair offer since it was now technically second-hand after you rode it for 10 miles. To your point about timely responses – you always received a same-day or next-day email response. You also talked to a total of 3 members of our team at length on the phone as your requests were escalated. Kind regards, Ride + Glide Team

Posted 3 years ago

“5 stars! I bought some acessories for my Onewheel Pint. Everything came in time! Thank you for the stickers!”

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Posted 3 years ago

“Big fan of Ride & Glide! Was excited to meet the team and they were very friendly. The service was superb! Although you can order online, I highly recommend visiting in person. 10/10!!”

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Posted 3 years ago

“Really happy with my onewheel purchase form ride + glide. Packaged well and arrived quick (ordered Wed afternoon, arrived Fri morning). The Onewheel comes with a 2 pin US plug but a uk 3 pin was included separately 👍🏻”

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Posted 3 years ago

“I bought a zero 9 from here, very fast delivery and hassle free delivery. So far I love the scooter and would highly recommend.”

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Posted 3 years ago

“Great product and customer services I will definitely be using this company again and recommend to others”

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Posted 3 years ago

“Fast delivered & super cool cap 🧢 that matches with my glasses”

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Posted 3 years ago

“What a fabulous service and product would recommend 100% Thank you !”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Very happy with my scooter and the delivery was incredibly fast, very good service.”

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Posted 3 years ago

“Ordered a one wheel pint to NI. Shipping was quick and delivery was within 24 hours. I contacted Amy on the live chat to alter my order and ask about delivery. She replied super fast and was able to deal with any questions I had. I would highly recommend R&G to anyone considering anything they sell.”

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Posted 3 years ago

“Quick and swift delivery”

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Posted 3 years ago

“Fast and quality experience. Bought a onewheel pint and had it arrive in less than 48hrs. I could not recommend enough”

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Posted 3 years ago

“I've ordered twice now from Ride + Glide, blew me away with their customer service the first time around and proved it was no fluke the second. Super impressed.”

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Posted 3 years ago

“You guys(Ride N Glide) get 5 stars. You sorted out my orders efficiently and well packaged. DHL however are absolutely rubbish. I got my bundle box. But the main box with my XR in it is still in DHL limbo for over a week now. Seriously unimpressed with them. I will need a PINT from you in the near future but could you please not send it by DHL. So to recap. You guys 5 stars so far. Your courier service -100. I'll be in touch when I have my XR. Thanks.”

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Posted 3 years ago

“Great service and fast delivery would use again”

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Posted 3 years ago

Ride + Glide is rated 4.9 based on 1,378 reviews