Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 593 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had work done in my kitchen by Evan and Matty from the Carlisle branch. On time, professional, and very friendly.”

Helpful Report

Posted 4 years ago

Dear Liam, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Clarke, from the Edinburgh branch, arrived to carry out the initial survey and was very prompt, polite, friendly and knowledgeable. Malcolm then carried out the work - he always turned up on time with a smile on his face, worked hard, always tidied up after himself and overall I was very impressed with the standard of the work. I would have no hesitation in recommending Clarke and Malcolm.”

Helpful Report

Posted 4 years ago

Dear Gill, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Surveyor came out recently Mr Martin Tucker years to check work they had done previously my house after more than 30years.Full credit to the company all the work was found to be perfectly sound.Mr Martin showed his years of previous experience having previously worked on the tools with the company before doing the surveying.He had a polite friendly ,proffessional and approachable manner .The company have been around for many years and have used their services in other properties previously. They give in depth detailed reports with reasonable costs for each service in clear language with solutions for problems.I have found them to decent ,hardworking trustworthy company who have proved the test of time, thats why I have always used them and never had any hesitation recommending them to others.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Informative survey done and I was told a few things I thought were necessary actually weren’t. I was impressed by this as they could have just added this and charged me. Professional service from start to finish and friendly, helpful surveyor, tradesmen, and admin staff Would highly recommend”

Helpful Report

Posted 4 years ago

Dear Sarah, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Whilst we are not yet in a position to establish the effectiveness of the treatment, we were very impressed with the Edinburgh branch in carrying out the work. On time, worked hard, kept things as tidy and protected as was possible and carried out the work in a safe way using a separate entrance at all times to save having to walk through the house. Malcolm McCormick did a particularly good job.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We dealt with R&S Edinburgh branch. R&S came into our building to do some work & then more issues unravelled from this- they were open & honest with us from start & explained everything in detail to us. They were very accommodating in fact the job turned out to take much longer than they originally thought. All the guys were professional and would explain things to me if I asked them anything. Clarke Elsby & John Falconer had great communication with us , we were never left wondering about anything. The workers would turn up on time and leave the place as tidy as they could. Would highly recommend R&S to anyone.”

Helpful Report

Posted 4 years ago

Dear Mrs Bochel, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Good service from Kevin the technician. I was very impressed with how he covered up everything before he started so there was no cleaning up to do after he had finished. Thank you.”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“The job was completed on time, on budget and to a high standard. Robbie Smith attended and clearly knew his stuff. Good job well done.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Our surveyor was was very knowledgeable about our damp problem and was able to carefully explain its cause and the best solution. He took the time to explain things fully and followed up by emailing some relevant literature. Fortunately, it was not as bad as we had anticipated. His expertise put our minds at ease and armed with his recommendations we are already tackling the problem ourselves. We very much appreciated his professionalism and would not hesitate to recommend Richardson and Starling to friends and family.”

Helpful Report

Posted 4 years ago

Dear Mr Chromy, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Excellent and very prompt service”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We were very impressed with the service provided by the Aberdeen branch. From the initial survey carried out by Scott who obviously had a lot of experience. Jackie with clear communication and organising the work. To the workmen Dave & Costa. Friendly, informative and left the place how it was when they arrived. For a 30 year gaurentee woodworm treatment and removal and disposal of old insulation and replacement of new, in current regulation thickness insulation the price was very competitive. Would definitely use Richardson and Starling again and will recommend to others.”

Helpful Report

Posted 4 years ago

Dear McCracken, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We were very impressed with the service provided from the Aberdeen branch. From the initial survey carried out by Scott who obviously comes with a lot of experience, Jackie for organising and clear communication, to the workmen Dave & Costa. Friendly, informative and left the place how it was when they arrived. Would definitely use your company again and will recommend to others.”

Helpful Report

Posted 4 years ago

Dear Mr McCracken, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Very prompt and helpful free initial survey. Good assessment and recommendations, technicians {Matty and Evan}arrived on time, very friendly and hardworking. Good preparation, job done well. I would highly recommend this company”

Helpful Report

Posted 4 years ago

Dear Mr Weekes, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Arrived on time, prepared the site kept noise and dust down to a minimum, lovely group of lads, very polite kept me (the client) informed at every stage of the process. When finished every piece of rubble was removed room cleaned and was neater than before they started. Plasterer came next day again no fuss kept any disruption down to a minimum, again left tidier than we expected. The communication from the office down to the people actually doing the job was first class (and take that as a compliment from someone who spent the last 30 plus years working in corporate communication). Absolutely no complaints and congratulations on a job well planned and executed.”

Helpful Report

Posted 4 years ago

Dear Mr Rawlinson, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We had some damp removed from a few rooms in our home, Richard and Kevin from the Edinburgh branch and Wullie the plasterer did a fantastic job, everything was finished on time and to a high standard. Wouldn't hesitate to call again, would definitely recommend this company.”

Helpful Report

Posted 4 years ago

Dear Ashley, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We had some damp work done on a bedroom wall and the whole process was easy from start to finish. The Edinburgh Branch sent Malcolm to survey the damage and he was friendly, knowledgeable and reassuring. The work was then done by Jamie and Ryan who were quick and surprisingly tidy. I expected it to be a messy process, but Jamie and Ryan were professional, really friendly and did an excellent job. Would wholeheartedly recommend Richardson & Starling.”

Helpful Report

Posted 4 years ago

Dear David, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Good service, prompt attention given. Good attention to detail and helpfulness. More communication might have been a good idea (we were not informed until after the event that a cement membrane was used rather than the chemical membrane). Malcolm MacKenzie who did the survey was very helpful.”

Helpful Report

Posted 4 years ago

Dear Mrs McFarlane, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Thank you Steven from the Elgin branch, for such a thorough and comprehensive survey. You were so helpful and we were impressed by you knowledge and expertise. Sorry for the grilling we gave you, we are very grateful for your advice and expert insights. We will definitely be in touch again.”

Helpful Report

Posted 4 years ago

Dear Ms Rankin, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Appointment with Steven McLeavy of Aberdeen, I found him to be very mannerable and helpful. I think he is an asset to your company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Very efficient and friendly service from the start. They responded quickly to my email and an appointment was made to survey the damp patch in our rear living room. Kriss (from the Annan Branch) explained what he had found and the best way of dealing with it. Once we had accepted the quote a starting date was agreed. Evan (from the Carlisle Branch) turned up exactly on time. He also explained what he was going to do and proceeded diligently to carry it out and completed it within the time he anticipated. He cleaned up after himself. Evan himself was very friendly and cheerful”

Helpful Report

Posted 4 years ago

Dear Mr Ashbridge, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

Richardson and Starling is rated 4.9 based on 593 reviews