Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 593 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly honest surveyor”

Helpful Report

Posted 4 years ago

Dear Ms Hutchison, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“From the initial email to R&S during lockdown to Roy's visits and then the restorative work carried out by Malcolm and Michael McCormick we have been very impressed by how courteous, punctual, tidy and pleasant the guys have been. The work has been carried out to a highly professional and efficient standard. Everyone at R&S has been easy to deal with and we thank them for their service.”

Helpful Report

Posted 4 years ago

Dear Mr Ferguson, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Robin was excellent. He simply got on with the job and cleaned the stairs thoroughly at the end. Not only a highly professional workman, but he had a very pleasant manner.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Evan and Matty did an excellent job. No issues we couldn’t fault them. Always very polite and on time.”

Helpful Report

Posted 4 years ago

Dear Noel, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We've had a great experience with the Edinburgh branch of Richardson Starling. They came and installed damp proof course and membrane to 4 of 7 rooms in our flat, and just gave outstanding service. There was more work to do than the survey had anticipated, and more electrics and radiators to come off walls, but their team were able to find members with the necessary skills to immediately solve any issues that arose. John the project manager ensured a smooth procession of tradespeople , so the job was completed within 2 working weeks. I was most grateful at their dust management tactics - working in masks with the doors closed and gaps masking taped over, covering everything in dust sheets and adhesive plastic carpet protector and sweeping up after every day's work. It was still a hard 2 weeks in our wee flat with a baby and cats, but it could have been very much worse. And we've a 30 year guarantee and a much improved home report to show for it. Thank you Richardson Starling, we'll come back for a third time in our next place.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Had Robbie,very pleased with his work,”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Colin J & Daniel P have just finished replacing the floor an joists and treating and replastering a wall after removing the offending faulty cavity insulation in my 80+ year oldmother in laws house. Credit where credits due, these guys are consumate proffesionals. Apart from the new floor and wall you wouldnt know they had been in the house they were so tidy, they started on the dot every morning a 0800 and put my mother in law at her ease. going above and beyond Thankyou so much”

Helpful Report

Posted 4 years ago

Dear Mr Humphries, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Efficient and friendly service provided by Edinburgh branch of Richardson and Starling. The surveyor was informative, explaining in detail the issue and what was required. Jamie and his colleague carried out the work well and were very pleasant.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Forgot to add Edinburgh branch. Patricia Parfery”

Helpful Report

Posted 4 years ago

Thank you Ms Parfery! :)

Posted 4 years ago

“Professional,friendly,experienced and helpful staff in all departments Liam and Robin did a great job. Thanks”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Great customer service and high quality work. Company made sure I was completely happy with the job before they finished. From initial consultation with Martin to completion of the job by William and Aiden, they were superb, definitely recommend them.”

Helpful Report

Posted 4 years ago

Dear Robbie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Work carried out efficiently and with minimum disturbance. Operatives - Robin and Liam - of the Edinburgh Branch were considerate and always ensured that we were informed or consulted on any aspects of the ongoing works.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“I’ve had work done this week by Richardson and starling re a damp issue. The job went very well completed over the agreed timescale by Steve’s team of Scott and Dave and there was no mess with the work contained to one room to access under the floor and fully tidied and restored by the team. Happy to recommend this company based on my experience.”

Helpful Report

Posted 4 years ago

Dear Sandy, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“I had the experience of Richardson and Starling this week to deal with some damp issue in my walls. They are not a company I was familiar with, However, I would totally reccommend their service. From first contact, they kept me informed the plan of action, made arrangements for workmen to arrive on site, workmen were always on time, very friendly and helpful, found the issue very quickly and resolved the issue, removed old plaster etc from the walls, provided a plumber, reinstated the walls, and re plastered walls. Work was completed in a very professional manner, kept site clean and tidy as they worked away, protective sheeting and floor coverings all provided and was 100% satisfied with tge quality of Service from start to finish and am very satisfied indeed withe the quality of the end product. Just like to thank the team in Dundee for a first class treatment , Steve, Andy, Mike and Bobby, cheers lads I will certainly be reccomending you to other potential customers. Thanks Once Again. Graeme Strachan - Dundee”

Helpful Report

Posted 4 years ago

Dear Mr Strachan, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We could not be more happy with the work on our old sash and case windows. Everyone we have dealt with has been great. At every point in the process (initial assessment to final inspection), everyone showed up when they said they would. Communication was also very good. Collin and Zach did an excellent job carrying out the work. They were courteous and clean. Collin was always happy to address concerns and answer any questions we had about the work. The reduction in outside sound and draught has been remarkable. It's like having new windows. We also really appreciated the fact that a manager came to do a final inspection and address any remaining niggles. Based on our experience, we would highly recommend Richardson and Starling.”

Helpful Report

Posted 4 years ago

Dear Mr Moffitt, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Allan from the Dundee branch, visited us regarding some concerns we had with a possible damp issue. He described in detail what had caused this and offered solutions on how to stop it happening again, putting all our minds at rest. Wouldn't hesitate to call again and highly recommend.”

Helpful Report

Posted 4 years ago

Dear Ms McGregor, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Very happy with the work done by the team from the Dundee branch. I was kept up to date with any problems encountered and steps recommended to rectify them. All my furniture was protected and the debris from the job all removed. Very clean and tidy job carried out considering the scope of the job, all floorboards replaced and joists repaired. Well done to operatives Robbie & Scott, supervisor Steven and branch manager Allan. 👍”

Helpful Report

Posted 4 years ago

Dear Charlie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Just had Kevin working in our home. What a great job he has done, despite removing plaster etc you would never know that he had been here. No mess at all, protected our contents. Added to this a nice chap, very easy to talk to. Many thanks fella!”

Helpful Report

Posted 4 years ago

Dear Mr Holland, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“I had window draught-proofing and re-plastering done with the Edinburgh branch. Pro's - Robin was friendly - Good quality work once completed Con's - Very high cost - The workers came very early in the morning, without offering any other possible times - The work was carried over 3 short (sometimes just one hour) working days, but could have been completed in 2 days - The plastering covered until about 20cm from the floor, and then skirting was used to cover the uncompleted parts. Not sure if that is routine/normal (see photo). - The replastering was done without discussion or offers about repainting the wall afterwards. I understand that this wasn't included in the agreed arrangements, however it left the wall still looking incomplete and I would have appreciated a warning that I also needed to get a painter in afterwards.”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, We are sorry to hear that you wouldn't recommend our services to others. Could you please share your experience with us so that we can investigate the points raised - https://www.richardsonandstarling.co.uk/complaints/

Posted 3 years ago

“Excellent customer service from Martin Fernie, Stirling Branch Manager.”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, We are sorry to hear about your negative customer experience. We would like to investigate the points you have raised. Could you please contact us at social@woodrot.com and provide some additional details about your survey?

Posted 4 years ago

Richardson and Starling is rated 4.9 based on 593 reviews